Ordered Timberland workbooks for my boyfriend for christmas. Shipping was fast and the boots were less than $100 which makes them the most affordable brand name boots I've ever purchased. He couldnt b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got my timberland work boots for $100.00+ less than the timberland website, and free shipping. My order came four days sooner than expected. My order couldn't have come at a better time because I ha... See more
Company replied
I ordered workbooks for my granddaughter. Immediately after placing my order, I realized I had ordered the wrong size. I called customer service, and the woman who answered the phone couldn't have bee... See more
Company replied
Placing order no problem, however couple days later got email stating boots were at least month on backorder. Needed boots soon NOT a month or more. Back order was NOT mentioned anywhere during orde... See more
Company replied
Company details
- Work Clothes Store
- Boot Store
- Men's Clothing Store
- Safety and Work Wear Store
- Safety Equipment Supplier
- Women's Clothing Store
Information provided by various external sources
Buy work boots by Caterpillar, Wolverine, Carhartt clothing, work gloves, sweatshirts, jackets and more! Low prices, free shipping and satisfaction guaranteed at constructiongear.com.
Contact info
1000 Westinghouse Drive, Suite 1, 15672, New Stanton, United States
- support@onlinestores.com
- constructiongear.com
I have not received the item that I…
I have not received the item that I ordered.
Last communication was " when the vendor get the item in, they will ship it out.
August 30, 2023
Reply from constructiongear.com
Dear Bill, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
No Returns on Clearance!!!
I purchased a belt that was on clearance and it ended up being too big so I just wanted to exchange it for something smaller and they wouldn't do it so I had to cut it and buy a leather punch as well what fiasco. Don't buy clearance without knowing it will fit!!!
September 17, 2023
Reply from constructiongear.com
Dear Jill, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Out of stock 2 weeks after ordering
After placing my order, I received an e-mail asking me to call to confirm my billing address. No problem. I called to confirm, and I was told my order would then be placed. 2 weeks after initially placing my order I received a second e-mail saying I would be sent a refund as what I ordered was out of stock. Very unfortunate and I will not be ordering from here again as this was a time sensitive order. I did receive the refund.
September 5, 2023
Reply from constructiongear.com
Dear Natalie, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.
Happy with my purchase
Happy with my purchase. As described. Good price. Shipping just took a little longer than described on website.
September 13, 2023
Reply from constructiongear.com
Thank you ... Sorry for the carrier delay
Will my order ever arrive?
My order was placed over a month ago. I called for a status and the rep said she would reach out to the vendor and email me an update. It’s been a week and no update and still no product.
September 6, 2023
Reply from constructiongear.com
Dear Hardin, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Key Brand Bibs⭐️⭐️⭐️⭐️⭐️
I buy the Key brand bibs for my husband for work & always get great prices on what I’m needing! Good quality products & quick delivery!! Repeat buyer & will continue purchasing in future.
August 24, 2023
Reply from constructiongear.com
Thank you
Excellent belts, service not so much
4 of my 4 items were back ordered. 1 of the 4 items ordered subsequently cancelled by vender as unavailable. Discount offered not given at checkout. I called to question reason, I was told to order anyway then call back for credit. WHAT?excellent quality
September 7, 2023
Reply from constructiongear.com
Hello, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.
You were out of some tools I ordered so…
You were out of some tools I ordered so you sent me different stuff that I'll never use
September 8, 2023
Reply from constructiongear.com
I am sorry we are not showing we are out of stock of the items ordered. Please contact our customer service department. Sounds like something was sent in error. 877-411-0036
Arrived fast and custom logo came out…
Arrived fast and custom logo came out nice, exactly how we had submitted it.
September 7, 2023
Reply from constructiongear.com
wonderful... happy to hear
You back ordered my boots
September 6, 2023
Reply from constructiongear.com
We do apologize for the backorder
The 4 stars are for their handling of…
The 4 stars are for their handling of my back order. They quickly refunded my order. No hassles.
September 20, 2023
Reply from constructiongear.com
Thank you.... Sorry for the backorder
What is boots from you guys returned it…
What is boots from you guys returned it because of the wrong size no one ever contact me and see whether you received the boots or not you haven’t even contact Klarna to see if the boots was returned. Bad customer service.
September 3, 2023
Reply from constructiongear.com
Dear Sean, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Didn’t fit both items were to small
Didn’t fit both items were to small, wanted to exchange for a different size. No exchanges or returns because they were clearance items? I thought they were on sale?
September 2, 2023
Reply from constructiongear.com
Dear Rae, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The boots I purchased are falling apart.
September 1, 2023
Reply from constructiongear.com
Dear Kelly, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Not my favorite
Shipping time was really lengthy compared to other places. There is a scratch on the door that someone clearly tried to unsuccessfully rub out. The back board of the cabinet didn’t screw in properly, and I’m worried it will eventually come off.
And the thing that really threw me was that I found this cabinet by Google searching for “white rolling cart”. In the photo it appeared white. I ordered it, thinking it was white. It is actually gray. That’s not a huge issue, but please change the photo online.
August 25, 2023
Reply from constructiongear.com
Dear Carley, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Excellent service. Exceptional products!
Prompt service. Friendly staff. Cost effective products. Best in class product delivery.
August 28, 2023
Reply from constructiongear.com
Thank you
Shopping at Construction Gear
Construction Gear. offered a great discount for work pants. The ordering process was easy. The order arrived in a timely manner. I recommend Construction Gear to other buyers.
August 25, 2023
Reply from constructiongear.com
Thank you
Had what I wanted and delivered it…
Had what I wanted and delivered it without any hassle
August 24, 2023
Reply from constructiongear.com
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.