Consumer Code For Home Builders Reviews 9

If you’re buying a new home that’s covered by the Consumer Code for New Homes, please be careful. It might look like a safeguard for buyers, but in my experience, it’s anything but.

The CCNH gives the impression that it protects consumers and ensures developers follow proper standards. In reality, it mostly protects developers. It gives them a badge of legitimacy that helps them sell homes, even when those homes are poorly built or below standard.

In my case, the developer built substandard homes and ignored the issues I raised after moving in. When I turned to the Consumer Code for help, they didn’t handle the complaint themselves, they referred me to CEDR (the Centre for Effective Dispute Resolution). That process dragged on for months, only to end mostly in favour of the developer.

By the time my case was finally considered, the developer had gone into voluntary liquidation. CCNH then said they could no longer do anything, as the developer was no longer under their remit. The developer clearly knew this was coming, and that’s the kind of builder this scheme seems to accommodate and attract.

The entire setup gives a false sense of security to buyers while offering developers a convenient cover. The “protection” they claim to provide is meaningless when it matters most.

If you see the Consumer Code for New Homes logo attached to a development, take it as a serious warning sign. Don’t assume you’re protected. Get independent advice, check the builder’s background, and never rely on the CCNH to stand up for you if things go wrong.

In my opinion, the Consumer Code for New Homes helps give unreliable builders credibility and legitimacy , and leaves buyers like me unprotected.

Absolutely incompetant and not interested in helping consumers. I suspect they are probably funded by the developers and this organisation solely exists to make it look like people have some method of redress. I submitted a complaint to them the complaint was acknowledged and accepted. I spent a month updating and responding to both them and the party who I was making the complaint against. There was back and forth communication between the three of us and then when the process was completed, quite incredibly they replied back to say you are not eligable to make a claim as its out side the time limits that they permit!! If they had this rule, they should have simply stated this at the start rather than waste my time going back and forth with them!! Quite incredible and reflection fo the shambolic redress schemes the UK has to offer its citizens.

After an independent review of my case the adjudicator ruled in my favour but my developer wouldn't engage with the process and the CCNH seemed to have no interest or power to enforce the ruling. They then just stopped replying to my emails.

You would think they would make an effort to fight for your rights! This is just a corrupted agency that is totally incompetent and wastes your time. The evidence submitted was not taken into account, Bewley Homes is allowed to get away with murder. There is no justice. Better go straight to Court and call Consumer Codes to give evidence! Would be good for them to get feedback on their work from someone that perhaps they will listen. They wont listen to you! You mean nothing. The builder responded through a solicitor that have only made up evidence. Yes you heard correctly! Made up evidence! Which you would never do!

In my case, Bewley Homes, as per their legal plans, they stated my uneven garden requires steps and my front house requires a front path. They built a side path which is inconvenient and useless because deliveries have to squeeze too close to our cars and as a result have been damaged. Their director Andrew Brooks denied this is inconvenient. Not sure what he knows much about construction but seems not. The costs of their responses from some solicitors must have been exceeding the cost of the work, but he still preferred to lie and pay them rather than have a happy customer.

Consumers Code have said i wanted an apology which in my request ive expressly said that i didnt, so paid no attention to complaint. Also, in their response they called me a MR. I am a woman! You can imagine the quality of the their work that followed. Would you have any confidence? There was no apology given on the matter. They wanted me to submit a complaint 😂😂

Complete waste of money on those salaries of incompetent “investigators” that issue automatic letters that they dont read themselves. Just do something else with your time. Oh, also, wait and check out their timescales 😂😂 it takes at least 6 weeks to have an automated letter sent to you. With a negative answer. Check their cases online, nobody is able to get any justice. It’s appalling that you spent so much money on a new built and get to this disgraceful situation.

Having spent many hours researching the consumer code for home builders,, I submitted a case giving numerous pieces of evidence via photos and emails, after receiving the proposed decision I sent my response, giving further evidence where marketing had been misleading (which was subsequently withdrawn from the website) it would appear timescales of nearly a year are also a acceptable timeframe for snags to be rectified, my personal opinion is either the adjudicator is inexperienced in reading facts, biased towards the builder who doesn’t have to supply evidence, merely words that are held as absolute truth, whereas incorrect information has been supplied to the adjudicator, but still taken as truth. My advice is to pursue via a alternative legal process which is fair to both parties.

Rules state it’s an evidence based process. Whilst the buyers are pressed to supply immense amounts evidence the builders are simply taken at their word without challenge. All the home builder has to do is claim buyers evidence is wrong to be believed without having to substantiate anything. Flawed process. Zero transparency to avoid errors. Have no faith in the protection it suggests it offers.

They are joke! Adjudicator has not even looked at the evidence and on final decision stated that we did not provide evidence although we sent documentsTWICE! Fraud! Without taking any consideration to any evidence he changed his proposed decision to basically nothing and sided with dodgy builders! As usual they allow them to build poorly built houses!

I paid a builder £1000 reservation fee over 6 months ago for a new build bungalow. My sale fell through the day I was due to exchange contracts and builder wouldn't hold the property for me. Builder would not refund the reservation fee so I contacted the CCHB for advice as builder had signed up to the code. They said I had a very good case for a claim and that the builder had to refund the fee under the code, they could only retain their admin costs (which had to be substantiated) and could not claim their legal costs. So I went ahead and made a claim after waiting the required 56 days. The adjudicator at CEDR ruled that the fee had to be refunded to me LESS £550 legal fees.
When I complained to the manager at CCHB about being given incorrect advice she agreed that the code was vague but this was to keep things simple! My impression is that the CCHB is a scheme set up by builders for the benefit of builders on the pretence of being there to protect consumers. After an extremely protracted and tortuous process I now find that the builder has 4 weeks to refund me and should he fail to do so CEDR have no enforcement powers - they just notify CCHB who, no doubt, will do nothing.

Completely ineffective.Will side with the homebuilder in even the most clear cut case. Not surprising as it is run by the homebuilders themselves. This industry needs proper regulation.