Good to deal with on the phone - James Patterson did an excellent job walking me thru uploading my photo & emailing it to Contacts Direct; super patient man. Please tell him I said that! :) He also... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was worried when I clicked re-order without updating to the current prescription values that I was going to be sent the wrong contacts. I contacted customer service through email who told me that i... See more
Company replied
This company is amazing! The customer service is absolutely topnotch! The agents were kind and patient with me and resolved my issue and got my contacts to me quickly! I will NEVER use any other servi... See more
Very pleased with the experience,was able to use my insurance and it even cost less than when I used LensCrafters. I tried 4 times to order the same contacts from LensCrafters and they kicked my presc... See more
Company replied
Company details
Written by the company
Order quality contact lenses online with or without insurance benefits with ContactsDirect. Shop today and receive free shipping with any order of contact lenses.
Contact info
Luxottica Place 4000, 45040, Mason, United States
- contactsdirect.com
4.2
Great
3K reviews
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Agent was very helpful
May 2, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Ordering was easy and delivery was fast.
May 2, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Great service and quick delivery.
May 2, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
It was simple and easy
It was simple and easy. Quick delivery. And they take eyemed insurance.
May 2, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
very helpful customer service
I called with a question and the woman who helped me was knowledgeable and very helpful
April 16, 2026
Everything arrived well packaged with a…
Everything arrived well packaged with a good sturdy box and it arrived fast. :)
May 1, 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to CDSocialCS@ContactsDirect.com.
Better than the competition
The prices are great, shipping was fast and free, and overall the experience was pleasant
April 28, 2026
The customer service was top rate
The customer service was top rate. The agent was able to handle my issue quickly and efficiently. After working with the agent, my order was cheaper than I expected.
April 29, 2026
great replacement for 1-800-contacts
great replacement for 1-800-contacts. quick responsive service. fast shipping
April 13, 2026
Very good customer service
Very good customer service, no hidden fees that you don't see until you have to check, really amazing price.
April 21, 2026
Very satisfied customer
Super easy to order, the communication about confirming my order and shipment updates were very much appreciated. My order was accurate and delivered very quickly.
April 14, 2026
I placed a re-order for contacts
I placed a re-order for contacts. I ordered the same thing I did in January but for some reason got numerous error emails about not having the prescription. I'd go through chat to send in the prescription that was less than 9 months old and the customer service rep verified that they already had it in the system and what they already had on file was current. She was not sure why I got the error but assured me a correction was made. Then the next day we got yet another message about an error and hold on shipping. I spent over 3 hours ordering these contacts by the time it finally did go through. They offerred me a discount, but no refund on the current order. I'll just switch to someone else. I don't have time to leave work to do this every time I need to re-order contacts. I tried calling. I tried chat. Chat was extra difficult becaue if they asked for your lengthy order number I'd get disconnected every time I went back to the email to copy the number and then I'd have to start all over again. They said they called my doctor, but my doctor said they never had any calls for the contacts order. It was all awful!
April 27, 2026
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to CDSocialCS@ContactsDirect.com
Easy to order
Easy to order. They obtained the prescription from my doctors office and had contacts shipped in no time! I was also able to use my insurance benefits through their site with no issues.
April 28, 2026
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