When I want to view my order, in the receipt email, what pops up is the generic photo and not my personalized order. I am worried that what will be delivered to me is the generic item. The receipt of... See more
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I was impressed with your product since our dog passed away December 27th. I can’t talk about my experience but will see when the product arrives as well as the quality.
The shopping experience was simple and easy and the price was reasonable. Received the two Dog Sleeping Angel Keychain, paid the additional $4.00 fee for the expedited delivery, which was well worth... See more
Omg I love love it . An absolutely fantastic job. Such a great great idea. It’s so perfect the printing colours unbelievable . Thank you once again for such a beautiful print so natural. I love it so... See more
Company details
Written by the company
Since we know you want all sorts of custom products, we got you covered with highly professional suppliers and production houses that we keep in close contact with and vet daily so that they fulfill our intense selection process.
Contact info
2130 W 10th St, 11223, new york, United States
- support@conzoll.com
- conzoll.com
3.6
Average
172 reviews
Hasn’t replied to negative reviews
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I never got my order ...
December 25, 2023
Reply from Conzoll
Hello Tonya,
I apologize for any inconvenience you've experienced. I'm sorry to hear that you haven't received your order. To assist you further, could you please provide me with your order number? Once I have this information, I'll look into the status of your order and work on resolving the issue.
Thank you for your patience.
Love the keychain !
January 10, 2024
Reply from Conzoll
Hello Augusta,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you love the keychain. Your satisfaction is our top priority, and it's always wonderful to know when our products bring joy to our customers.
If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support.
Thanks again!
Best regards,
Conzoll Team
If I could give you 0 stars I would
If I could give you 0 stars I would. I ordered 2 canvases and expected them to be correct. They sent me 2 posters instead that I have no use for. I requested a refund. However, they want to give me 10% back, 20% back, 50% back. Well after numerous emails they still don't want to fix the problem. So buyer be aware. If you are not happy with the product they don't care about making their customers happy in the least. Please get your canvases elsewhere. This was needless to say for Christmas, didn't come till afterwards, and still not correct. So I will shop elsewhere.
Seeing how you can't make this right hopefully this review will help you refrain from taking money from people and not making good on your products will do you some good.
January 9, 2024
Unprompted review
Reply from Conzoll
Dear Bobbi,
We sincerely apologize for the disappointment and frustration you've experienced with your recent order. We understand the importance of getting your products on time, especially during the holiday season, and we deeply regret that we did not meet your expectations.
We are genuinely sorry for the mix-up with your order, and we acknowledge that the resolution process did not go as smoothly as it should have. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention.
Please know that we take full responsibility for the error, and we are committed to making this right for you. We will review our internal processes to prevent similar incidents in the future. In the meantime, we would like to offer you a full refund for the inconvenience you've experienced.
Our customer support team will reach out to you directly to arrange the refund and address any further concerns you may have. We are dedicated to ensuring your satisfaction, and we appreciate the opportunity to make amends.
Once again, we apologize for the inconvenience and appreciate your understanding. If you have any additional comments or suggestions, please feel free to share them with us.
Thank you for bringing this to our attention.
Best regards,
Conzoll Customer Support Team
Poor quality. Too much hassle.
Delivery time was reasonable. I ordered a personalized door mat. I did like the graphics. However, when it arrived, for shipping it was folded into quarters. The material on one of the folds stuck to itself tearing loose from the backing. This made me concerned how quickly it would tear if people wiped their feet on it. My initial impression was that it was just an oversized potholder that would not holdup under use. VERY lightweight making me think any wind would make it blow off the porch. Bringing these points to their attention, they offered a 10% refund as it was personalized. They wanted me to 90% for something that was defective upon delivery. They offered 20% back leaving me to pay 80% for defective product. Then they offered 30% leaving me to pay 70% for the defective product. Finally I told them I denied payment to my credit card. Then they agreed to a full refund.
Just a lot of hassle for a poor quality product.
December 22, 2023
Unprompted review
Reply from Conzoll
Dear Gene,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your personalized door mat. Your satisfaction is our top priority, and we are genuinely sorry that we fell short of your expectations.
We appreciate your detailed description of the issues you encountered, and we understand your concerns regarding the shipping and the quality of the product. We genuinely regret any frustration this may have caused.
We want to assure you that your feedback is valuable to us, and we have already shared it with our team to address the issues in our processes. We are committed to improving our product quality and the overall customer experience.
We are glad that we were able to reach a resolution with the full refund, but we acknowledge that the process was more challenging than it should have been. Your feedback is a crucial reminder for us to refine our customer service procedures.
If there's anything else we can do to regain your trust or if you have further suggestions, please don't hesitate to reach out to our customer support team. We genuinely appreciate your business, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Best regards,
Conzoll Customer Support Team
Presents for my kids
I saw this pillow case ad on facebook about have something to huge when missing the one that you loved. My kids dad passed away last year and i wanted them to have this. I am happy with the quaity of the items.
December 25, 2023
Reply from Conzoll
Dear Cathrine,
We deeply appreciate you taking the time to share your heartfelt experience with our pillowcase. We are truly sorry to hear about the passing of your kids' dad, and we extend our sincere condolences to you and your family during this difficult time.
It warms our hearts to know that the pillowcase has brought a sense of comfort and solace to you and your kids. Our goal is to provide meaningful products that resonate with our customers, and we are grateful for the opportunity to be a part of creating a positive and comforting experience for you.
If there's anything else we can do to support you or if you have any additional feedback, please don't hesitate to reach out. We genuinely appreciate your trust in our brand, and we are honored to have played a small role in bringing some comfort to your family.
Thank you for sharing your story with us.
Warm regards,
Conzoll Customer Support Team
Slow delivery
December 11, 2023
Reply from Conzoll
Dear Joe,
We sincerely apologize for the inconvenience you experienced with the slow delivery of your order. Your feedback is important to us, and we understand the frustration that delays can cause.
We are actively working to improve our shipping processes to ensure a more timely delivery for our customers. We appreciate your patience and understanding during this time.
If there's anything specific you would like to share about your experience or if you have any further concerns, please feel free to let us know. Your satisfaction is our priority, and we are committed to addressing any issues to enhance your overall shopping experience with us.
Thank you for bringing this to our attention, and we appreciate your continued support.
Best regards,
Conzoll Customer Support Team
Reply from Conzoll
Hi Leticia, I found 2 orders from you, and both of them were delivered, on 18th and 19th Dec. If you can not find the package, could you contact our after-sales team via support@conzoll.com BTW, your order IDs are CON(1)-75000 and CON(1)-75474 you can mention in email so customer care team will reply to your issue faster.
This was my first experience with…
This was my first experience with personalized gifts and it was the most horrible. First of all the order took forever to reach me and when it did arrive it was done incorrectly. I would not recommend.
December 28, 2023
Unprompted review
Reply from Conzoll
Hi Lisa, I am sorry that you waited a long time before getting the customized item, could you send your order ID to our customer care team via: support@conzoll.com We will make it right for no cost at your side.
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