Cookson First Aid Reviews 298

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent teaching methods, describing them as knowledgeable, engaging, and approachable. People found the user experience to be highly informative and practical, with many appreciating the hands-on practice and clear instructions provided. Reviewers frequently highlight the quality of the service, noting that the training sessions were well-structured, easy to understand, and left them feeling more confident. Many also expressed gratitude for the free training courses offered, emphasizing their value and positive impact.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the trainers for being... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found sessions to be very... See more

Service

Customers had positive experiences with service, praising the free, informative, and engaging training... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise the clear, informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BASIC LIFE SKILLS Big thanks to Richie Watts not only delivering the course in a very professional and easy to understand way but also making the course fun and relaxed for the volunteers. Tha... See more

Company replied

Rated 5 out of 5 stars

Students recently took part in a Restart a Heart session including other life saving skills. Richie Watts made the session really engaging from start to finish. He explained everything clearly and stu... See more

Company replied

Rated 5 out of 5 stars

Thank you, Richie. Our Cadet unit at Burnley Pennine were impressed with the Mental Health First Aid training. Your friendly, approachable manner, helped them relax and you engaged them all. It was a... See more

Company replied

Rated 5 out of 5 stars

I have been on lots of First Aid training throughout my career, but I have never really enjoyed them or retained what I had supposedly had learnt. However, the training delivered by Matt was excellen... See more

Company replied


Company details

  1. Emergency Training

Written by the company

Cookson First Aid is on a mission to save lives. We offer FREE first aid training to communities, and accredited training for businesses and schools. We offer a range of accredited training courses, such as Emergency First at Work. In using Cookson First Aid as your first aid training supplier, you will help to build a sustainable free first aid training offer across the UK. All of the income generated from our accredited and corporate training is directly invested into our free first aid programme. Call us on 0330 043 5334 or email hello@cooksonfirstaid.org to discuss your training needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

298 reviews

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Rated 5 out of 5 stars

Amazing training session

Amazing training session. Very informative and delivered clearly. Richie was professional and knowledgeable.

December 4, 2025
Unprompted review
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Reply from Cookson First Aid

We are really pleased you enjoyed the course Amanda. Thank you very much for sharing this feedback.

Rated 5 out of 5 stars

Really helpful trainers

Really helpful trainers, nice and practical course, thank you!

November 28, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Sarah,
Thank you for taking the time to leave us a review, we are so please you could join us for one of our courses and we look forward to welcoming you to another soon.

Rated 5 out of 5 stars

Fantastic clear and confident training

Richie led a great day of training which was very helpful. We understood everything as we went along, learned loads and felt guided in our training both practical and theoretical. Very much recommended.

November 28, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Richard,

Thanks so much for taking the time to leave us this wonderful review. We can't wait to work with you again soon.

Rated 5 out of 5 stars

Richie was well on time to our mental…

Richie was well on time to our mental health session at 300x Ignition on Thursday 20/11/2025 in Beswick Library. Here are some of the many great feedback and comments from the people in attendance:

"We will definitely love to do this again, very inspiring session, amazing 👏 and very educative".

November 20, 2025
Unprompted review
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Reply from Cookson First Aid

Thank you so much for taking the time to leave us this wonderful review.

We can't wait to work with you again.

Rated 5 out of 5 stars

Cookson First Aid

Cookson First Aid came out to train our group completely free of charge, and the session was nothing short of world-class. The training was extremely hands-on, engaging, and easy to follow, and everyone who attended left feeling more confident and prepared. We had a fantastic turnout, and the instructor Matt made sure every single person understood the skills being taught.

Highly professional, knowledgeable, and genuinely passionate about what they do we couldn’t have asked for a better experience.

Absolutely recommend Cookson First Aid to anyone looking for top-quality first aid training!

-DaddiesandDiapers

November 3, 2025
Unprompted review
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Reply from Cookson First Aid

Thank you so much for taking the time to leave us this absolutely fantastic review.
Being described as world-class is truly an incredible compliment, and we feel genuinely privileged to receive it.

We can’t wait to work with you again soon!

Rated 5 out of 5 stars

Excellent awareness session

Excellent awareness session. Made me feel equipped and knowledgeable to help anyone who needs it.

November 10, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Susan,
Thank you for taking the time to leave a review. We are so pleased to hear you left the session feeling equipped and knowledgeable should anything happen.

Rated 5 out of 5 stars

Really informative

November 10, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Alicia,

Thanks so much for taking the time to leave us a review. We hope to see you at another session again soon.

Rated 5 out of 5 stars

Peace of mind!

Great session. Really informative and has given us loads of peace of mind.

Would highly recommend to families, schools, play groups etc.

November 10, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Alex,

Thank you so much for attending our free session yesterday. It's great to read that you now have peace of mind should anything happen.
We hope to see you at another course again shortly.

Rated 5 out of 5 stars

Outstanding training from Ritchie at Cookson First Aid.

Ritchie from Cookson First Aid delivered the Life Saving Infant and Baby First Aid course to our Parent and Tots group this morning. The feedback from participants was overwhelmingly positive and everyone went away with new knowledge, skills and confidence of what to do in an emergency situation. Ritchie wasn't phased at all by the 18 adults and 11 babies and tots who attended the group today. He was confident, approachable and knowledgeable. I would highly recommend the course, Ritchie and Cookson First Aid.

November 4, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Mags,

Thank you so much for leaving us this incredible review. We can't wait to share this with Richie who be over the moon to read this review.

We look forward to working with you again soon

Rated 5 out of 5 stars

Richie was fab

Richie was fab! The 60 minute session provided was really useful and Richie tailored it to our group which was a mix of adults and children. We would highly recommend to anyone! Can’t wait for the accredited course in the near future. Thanks Richie and Cookson First Aid for providing such a great course!!

October 31, 2025
Unprompted review
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Reply from Cookson First Aid

HI Lisa,
Thank you so much for taking the time to leave us this wonderful review about Richie. We look forward to welcoming you at another course.

Rated 5 out of 5 stars

Restart a Heart Day at Blackburn College

Students recently took part in a Restart a Heart session including other life saving skills. Richie Watts made the session really engaging from start to finish. He explained everything clearly and students got hands on practice time CPR. We would recommend these sessions to everyone, you could literally save a life after attending one.

October 16, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Jacqueline,

Thank you so much for taking the time to leave us this lovely review.
We look forward to working with you again shortly.

Rated 5 out of 5 stars

Had First Aid training today and it was…

Had First Aid training today and it was brilliant! Matt Donnelly taught us everything we could possibly want to know and answered every question so wonderfully. I feel very grateful :)

October 24, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Nadine,
Thanks for taking the time to leave us a review It's greatly appreciated.
We hope to see you on another course shortly.

Rated 5 out of 5 stars

Knowledgable and friendly

Knowledgable and friendly

October 24, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Charlotte,

Thank you for leaving us a review. Please don't hesitate to reach out should you require any further training.

Rated 5 out of 5 stars

Emergency First Aid and CPR for ethnic minority community ladies

We at the Ethnic Health Forum had the privilege to collaborate with Cookson First Aid in delivering a First Aid Training for the ethnic minority community ladies living within the Manchester and Salford area. The activity was a very successful one, thanks to the trainer Richie, who was very professional and respectful in delivering the training. We look forward to other collaborations in the near future.

October 10, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Rima,

Thank you so much for taking the time to leave us this lovely review. We look forward to working with you again soon.

Rated 5 out of 5 stars

I have now had the pleasure of meeting…

I have now had the pleasure of meeting both Matt and Richie, Matt on a basic first aid course through my local doctors, Richie on a course I booked for my local Breathe Easy group following my experience. Both gentlemen are highly informative and professional and the passion they share to spread the basic life saving techniques is unmistakable, I have no hesitation in recommending this to anyone who cares about saving a life, possibly even their own.

October 7, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Mick,

Thanks so much for this absolutely wonderful review of both Matt and Richie. We have fed this back and they are delighted to hear the feedback you have shared.
We look forward to working with you again soon.

Rated 5 out of 5 stars

Fantastic service from start to finish

The whole experience from first discussions about purchasing a defibrillator to the training courses delivered today has been superb. The assistance provided has been fantastic and Matt Donnelly has been a pleasure to deal with, engaging everyone in the informative, invaluable courses run by himself- an excellent team from start to finish! To quote Matt " we hope we never need to use it" but if we do at least we know what we are doing- Thank you.

October 7, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Chris,
Firstly, thank you so much for choosing to buy your defibrillator from Cookson First Aid and secondly thank you for allowing us to teach so many people in your community how to use this should the need arise.

We look forward to working with you again soon.

Rated 5 out of 5 stars

The trainer Matthew was fantastic

The trainer Matthew was fantastic.
There was great communication when arranging the course and whilst the 3 days were happening.
All on the course were really positive about way it was delivered. They said it was engaging and insightful and loved that Matthew used real life experiences to get the importance across.

October 1, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Cath,

Thank you so much for leaving us this fabulous feedback. We cant wait to work with you again soon.

Rated 5 out of 5 stars

Lifelong lessons

Thank you, Richie. Our Cadet unit at Burnley Pennine were impressed with the Mental Health First Aid training. Your friendly, approachable manner, helped them relax and you engaged them all. It was a valuable session, which will help young people understand the importance of their own mental health.

October 1, 2025
Unprompted review
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Reply from Cookson First Aid

HI Michelle,

Thank you so much for leaving us this review. We really do appreciate all feedback left and look forward to working with you again soon.

Rated 5 out of 5 stars

Superb Mental Health First Aid course in Lancashire

Myself and 11 other individuals undertook the Mental health First Aid course, with Matt attending our site to do so. Set over 2 days, the course was delivered with knowledge, passion and empathy, with real lived experiences being shared to help bring the content to life. Having done this course previously, this was a marked differential, to the extent that i have left this review. Thank you Matt for sharing your experiences, and helping us all qualify (100% pass rate!) as MHFA's. We look forward to working with you in the future.

September 22, 2025
Unprompted review
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Reply from Cookson First Aid

Hi Nicola,

Thanks so much for taking the time to leave us such a wonderful review.

We cant wait to work with you again in the future.

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