Cool Company Reviews 675

TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

Cool Company are very good, very efficient and transparent with fees etc. Though not that easy to use. lost a star because in my last login I put together an invoice with a good number of items, it... See more

Company replied

Rated 1 out of 5 stars

Invoice gross value, excl. VAT 2,500.00 SEK VAT 625.00 SEK Cool Company fee 5,98% -149.50 SEK Social security -539.03 SEK Income tax -514.67 SEK Occupat... See more

Company replied

Rated 5 out of 5 stars

Working with Cool Company has been great! Their online support is fantastic, easy, fast and friendly. Using their services has been a very good experience. They take care of all admin while I can fo... See more

Rated 5 out of 5 stars

I have tried to avoid using an umberella company in the past (after having a few bad experiences), but Cool Company have surprised me. All of the staff there are super helpful and efficient and have d... See more

Company replied

Company details

  1. Non-Bank Financial Service

About Cool Company

Written by the company

Cool Company
Så funkar det
Räkna ut lön
Skapa konto

Att frilansa ska vara enkelt, smidigt och roligt – och det är precis vad Cool Company gör möjligt! Genom deras tjänst kan du fakturera utan företag, vilket innebär att du slipper all administration och pappersarbete som annars följer med att driva eget.

Oavsett om du jobbar som konsult, kreatör, hantverkare eller med något helt annat, kan du genom Cool Company få betalt för ditt arbete utan att starta eget företag. Du skickar enkelt din faktura, och vi tar hand om skatter, avgifter och bokföring. På så sätt kan du fokusera helt på det du är bäst på – att leverera värde till dina kunder.

Cool Company är perfekt för dig som vill testa på att frilansa utan att ta steget fullt ut till egenföretagande, eller för dig som vill ha en flexibel extrainkomst. Dessutom erbjuder vi snabb utbetalning och en trygg lösning där du är försäkrad under dina uppdrag.

Vill du jobba självständigt men slippa krånglet? Då är Cool Company den perfekta lösningen för dig!


Contact info

4.2

Great

TrustScore 4 out of 5

675 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Cool Company good

Cool Company are very good, very efficient and transparent with fees etc. Though not that easy to use.
lost a star because in my last login I put together an invoice with a good number of items, it logged me out automatically four times and did not save the data, very frustrating

November 20, 2025
Unprompted review
Cool Company logo

Reply from Cool Company

Hi! Thank you for your Feedback!

Rated 3 out of 5 stars

Your service is great

Your service is great. The rates you charge are transparent but too high in my opinion.

August 5, 2025
Cool Company logo

Reply from Cool Company

Thank you very much for sharing your opinion; it means a lot to us. We understand that the price might feel high, but we believe it’s important to provide our users with insurance, personal customer support, deduction and allowance options, and more — all of which are included in the price.

Rated 1 out of 5 stars

Invoice gross value

Invoice gross value, excl. VAT

2,500.00 SEK

VAT

625.00 SEK

Cool Company fee 5,98%

-149.50 SEK

Social security

-539.03 SEK

Income tax

-514.67 SEK

Occupational pension

-77.20 SEK

Occupational pension tax

-18.73 SEK

Estimated net salary

1,200.88 SEK

Estimated payment to you*

1,200.88 SEK

* This estimate may deviate from the actual number due to changes in circumstances

I don’t want my money going to pension your job is to just create the invoice and tax sure now I see social security tax since when? I don’t get this I feel robbed

June 18, 2025
Unprompted review
Cool Company logo

Reply from Cool Company

Hi Avrama,
Thank you for taking the time to share your feedback. We understand your concern and want to clarify a few things that might help.

You're absolutely right that invoicing and taxes are a key part of our service—but our role goes beyond just creating invoices and handling taxes. As your employer of record, we also take responsibility for collecting payment from your customer, even if they delay or fail to pay. We provide insurance coverage, including liability, accident, and life insurance. We handle mandatory employer contributions like social security and occupational pension, as required by Swedish law. And we assist with work-related expenses like mileage allowances, regular costs, and even RUT/ROT deductions where applicable.

These obligations are part of what makes the service legally compliant and secure for you. We do our best to keep everything transparent—on your dashboard, in the agreement you accept when signing up, and in the breakdown provided before you send each invoice.

If anything still feels unclear or you'd like help understanding a specific deduction or setting (such as opting out of the pension, if eligible), please don’t hesitate to reach out to our support team. We're here to help.

Best regards,
Cool Company

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use. Great for allowing me to focus on doing work, without the hassle of managing the admin. Especially in a new country.

August 13, 2024
Rated 5 out of 5 stars

The best umbrella company ever used

I have tried to avoid using an umberella company in the past (after having a few bad experiences), but Cool Company have surprised me. All of the staff there are super helpful and efficient and have dealt with my queries promptly (especially Kieth Wiggins). I rarely leave reviews but this company have restored my faith in umbrella.

February 27, 2024
Unprompted review
Cool Company logo

Reply from Cool Company

Thank you for the great review and for letting us restore your faith. Cheers!

Rated 5 out of 5 stars

Such a great service!

Such a great service! So easy to use and really makes the entire process a breeze! Thanks!

December 29, 2023
Cool Company logo

Reply from Cool Company

Thank you, we are happy to hear that :)

Rated 5 out of 5 stars

Such an amazing website

Such an amazing website, and an intuitive understanding of how to handle and manage your invoices.
Smart and rapid support on the other side of the monitor.
I love CoolCompany and I will use CoolCompany.

September 19, 2023
Rated 1 out of 5 stars

They never picked up the phone

They never picked up the phone - no use of such a company if it does not have the resources to answer your queries.

May 3, 2023
Unprompted review
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Reply from Cool Company

Hi! Sorry to hear. We are trying to find your profile so that we can reach out to you separately. Please answer the email from Trustpilot so that we can get your email. Best regards, Cool Company

Rated 5 out of 5 stars

The best umbrella company experienced to date

Firstly this isn't Stephen - I am just working from his PC, I am Anita Cameron, his wife.

Cutting a long story, experience, short; I moved umbrella companies to Cool Company, the best decision made.

Communication/s, prompt payment of wages namely same week payments and reliability have all been my experience. I have known Cool Company for over a year now and I have had no issues at all. Cool company are professional but personable too.

In this current climate it is so difficult to find let alone secure a new home, but, again as is the way of Cool Company being prompt, professional and personable, Cool Company gave me a reference and today we had great news that we will be moving into our new home shortly.

Huge thanks!

February 14, 2023
Unprompted review
Rated 4 out of 5 stars

Most things are working well

Most things are working well, sometimes invoices sent by the CoolCompany are sent to spam folders and the clients don't see them which require me to manually follow-up

January 24, 2023
Cool Company logo

Reply from Cool Company

Hej! tack för ditt omdöme! Mvh CCAB

Rated 5 out of 5 stars

Great communication

Great communication and helpful, friendly service. Transparency about pricing and payments always made on time.

November 7, 2022
Unprompted review
Cool Company logo

Reply from Cool Company

Hi! Thank you!

Rated 5 out of 5 stars

Good service

Everthing is cool!

September 6, 2022
Cool Company logo

Reply from Cool Company

Hej! Tack för ditt omdöme. Mvh Cool Company

Rated 5 out of 5 stars

Review

Using cool compay made it possible to do intership with a company outside Sweden. The procedure is clearly mentioned in the website and the customer service line was really helpful, they answered all my queries with clarity. I really liked using cool company and would recommend it for freelancers.

May 30, 2022

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