Coolgadget Reviews 3

TrustScore 3.5 out of 5

3.4

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3.4

Average

TrustScore 3.5 out of 5

3 reviews

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Rated 4 out of 5 stars

Thoughtful Product Testing and Support

I love how Cool Gadget prioritizes product testing. After using the xCool TheOne Cable for a few weeks, I can confidently say it’s the most versatile and reliable charging cable I’ve ever owned. The 8-in-1 functionality is a true game-changer, seamlessly powering all my devices—phones, tablets, and even my laptop—with zero issues. Its thoughtful design and exceptional performance make it stand out. It’s refreshing to see a brand that combines energy efficiency with high-speed, multifunctional tools. To top it off, their customer support team is responsive and friendly, which makes the entire experience even better.

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE AND THEY REFUSE TO HONOR THER OWN WARRANTY POLICY!!!

6/13/24 -
ANOTHER UPDATE ON NON-RESPONSIVE "COOL-GADGET" WHO STILL 48 HOURS AFTER THEY TELL ME THEY GOT MY COMPLAINTS ON SOCIAL MEDIA ETC, AND I FORWARD THEM THE 7 EMAILS THEY NEVER RESPONDED TO - NOW THEY CONTINUE TO NOT RESPOND AT ALL - AVOID THEM AT ALL COSTS. THEIR CABLES WILL BREAK AND BREAK AND YOU HAVE NO RECOURSE - BUYERS BEWARE!

6/9/24-
INITIALLY I THOUGHT IT WAS A STURDY PRODUCT, GREAT DESIGN, BUT THE FIRST CABLE BROKE JUST AFTER THE 30 DAY WARRANTY WITH AMAZON. SO I WENT TO THE COMPANY AND THEY INITIALLY WERE GREAT AND SENT ME A NEW ONE AND THREW THE OTHER CABLE OUT.

THEN THE 2ND CABLE JUST DIED ABOUT A WEEK AND A HALF AGO. SO 2 CABLES DIED IN LESS THEN 6 MONTHS. THEY RESPONDED TO MY SECOND COMPLAINT 1 TIME WHILE I WAS BEING VERY NICE AND PATIENT. THEY SAID THEY SENT A NEW CABLE OVER A WEEK AGO.

NOW NO ONE WILL RESPOND TO ME AFTER 5 DIFFERENT EMAILS ASKING FOR A TRACKING NUMBER. I WOULD NOW AVOID THIS PRODUCT AT ALL COSTS UNLESS YOU WANT 2 DEAD CABLES IN 6 MONTHS WHICH THEY REFUSE TO HONOR THEIR WARRANTY. NEVER EVER EVER PURCHASE THIS CABLE!!! NOT COOL AT ALL COOL GADGET!!!

June 5, 2024
Unprompted review

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