coolinastore.com Reviews 270

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the knives, which are described as sharp, well-balanced, and durable. Many also appreciate the efficient delivery service and the overall positive user experience, finding the ordering process easy and the website user-friendly. However, some customers were dissatisfied with aspects of their orders, specifically regarding bonus or mystery knives, often receiving duplicates of knives they already owned or had ordered. A few people also mentioned issues with not receiving expected free items like magnetic boards or experiencing confusion about promotional offers. There were also isolated reports of incorrect deliveries or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the knives as amazing, sharp, and... See more

Quality

Users describe positive interactions with quality, consistently praising the knives for being razor sharp,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise quick delivery... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, describing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every thing was great receiving just what I ordered and the two bonus knives also great. I made another order of two knives and received the magnetic board which is wonderful but, in the second order... See more

Rated 4 out of 5 stars

Product was excellent, however, I didn't feel as though I was given the opportunity to get the deal with the magnetic knife holder. It seemed to lead me to other, 'can't miss' deals before it was 'too... See more

Rated 5 out of 5 stars

In a lot of ways this purchase was a leap of faith. I've owned restaurants and as a chef and advanced home cook, knives are an essential tool. I've owned a set of knives that have lasted 10+ years,... See more

Rated 5 out of 5 stars

I have bought, gifted and kept several of these knives. The magnetic cutting boards are and awesome way to display my collection. I recently bought a personalized magnetic cutting board and I wish t... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

270 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Five star Customer service!

This was my second order from Coolina.
My first order was somewhat random, I really didn’t know what to get. But, I was VERY happy with the knives I received.
On my second order, I had certain specifications in mind to help guide me on what to order. This time I was even happier with what I got!
Each time, I opted for the Mystery Knife because, how could you not?
Unfortunately, I got the same Mystery Knife, on my second order, that I received on the first.
Then I saw the email about the Ronin knife and realized that was exactly what I needed.
(I’m trying to replace an extensive set of knives I bought a long time ago. Great knives, but not like the Coolina knives! The Ronin would replace the sole remaining knife from my older set that I still use.)
I contacted their customer service and asked about swapping the duplicate knife I got for the Ronin.
They agreed to the swap, which made me very happy!
Now I’m excited to trade the two and begin using the Ronin as soon as it arrives.
Excellent customer service!

June 24, 2025
Rated 4 out of 5 stars

I got in on the “Buy 5 Get 6 Free”…

I got in on the “Buy 5 Get 6 Free” deal. A great way to fill out my knife collection. However, between one knife I ordered, and free gift, and the surprise purchase, I ended up with three of the same knives. Is there any way to exchange at least one? One I can give as a gift.

May 26, 2025
Rated 5 out of 5 stars

Had been looking at your knives for…

Had been looking at your knives for some time, avoided every BOGO offer to date, but decided as a Mother's Day gift to upgrade our knives. The offer contained 5 knives along with the wall magnet and it was still in the range of the BOGO ones I has walked away from. Wife was impressed and loves them.

April 24, 2025
Rated 5 out of 5 stars

I enjoyed the information within the…

These knives are of the highest quality I have found and sharper than most store bought knives in general. I am very please to have found this website and their brave introductory order which by far is an exceptional deal. Furthermore, I purchased their book enjoyed the information within the Book and was pleased to see the different subjects covered. Thanks.

January 7, 2025
Rated 1 out of 5 stars

Bad product

Bad product, cheap metal rust and black after first use
People please don’t lose your money. You will regret. Bad customer service. Lying to people.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Love them

Love them. Was easy and here in 2 days gator is awesome and the tungsten xl is great

February 24, 2025

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