CoopCulture Reviews 81

It is impossible to buy the complete experience underground Colosseum tickets - a vendor or tour company must have a program which immediately buys all available tickets. I get in the website as soon as tickets are released but the tickets have either been bought already, or, there are tickets seemingly available but when I try to buy them and put them in my cart I have a message to say tickets are not available. It is the most frustrating experience.

I was advised to book tickets for the Colosseum through Coop Culture- the official site for the Underground tour.
They make tickets available a month in advance but not at a set time so it is difficult to know when to go on the site to book.
I started to view the site at 0700 today just to be on the safe side although it normally loads new day about 0900. I checked just before 0900 and 19th September wasn’t available. Same at 0900 and 0905. Then a few minutes later I refreshed the screen and 19th appeared.
However the day was shaded pink - tickets all sold.
I had noticed this over the last two weeks when I have been monitoring the site. Basic tickets seem to have availability but not the Underground tickets.
It appears to me that some sort of rigged purchasing is going on whereby other tour companies have insider knowledge of the second the tickets become available and buy them all up only to then charge 3 times the amount for the tour.
Shame on Coop Culture and the Italian Tourist Board for letting this happen if this is the case.

Terrible website. Difficult to get through to people to help you on the phone. There are no humans to speak to about your tickets at the colosseum or the forum, they just direct you back to the website. Would recommend booking through a third party provider, rather than direct with these guys. It will save you the hassle and worth the extra few euro.

Terrible customer service!

We had tickets books for the Coliseum today Monday 25th April at 1025am and there was a medical emergency on our plane yesterday with my husband Mr Sean Bull. Our plane got diverted to Pisa instead of Rome. We was in hospital for several hours an emergency and were put up in a hotel in Pisa.



On Monday we had to get a train from Pisa to Rome which was 3 hours long to get to Rome

This company would not allow us to change our tickets even though I pleaded and sent medical documentation to them.

Disgusting service and I don’t recommend them !

Unusable interface if you are travelling. Hangs, crashes and just useless. We have tried for over an hour to book tickets after taking the information from the tourist location itself, and now gone to a third party - paying more.

Do not choose it, we had an terrible experience!

Terrible guides and very bad experience.
Thieves. I want my money back.

The worst company i have used for tours! Unqualified guides and low quality service!
Very bad company!

Booked a tour at colosseum, money was charged on my credit card and I got payment confirmation. Was suppose to get E-ticket, didnt get any. So I emailed support, noone answered for days, email again, then they replied that they will send it to technical support.

Weeks went by and I yet again emailed about my ticket. Finally got answer after like 3 weeks. Some problem with ticket issuing, so my booking was now LOST.
The problem at this stage is that ALL ticket was sold out and I was not able to buy a new tour ticket. I emailed them again if they can help. Another 2weeks still no answer. And my trip is soon.

So yeah WORTHLESS not reliable, bad company. Terrible way to start my trip.
Do not waste money on this non-serious company.