Cooper & Gracie Reviews 

414
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We used Cooper and Gracie’s Itchy Dog Shampoo containing Dead Sea salt and mud. The packaging looks great, very bright and clean. What we noticed first was the shampoos delicious smell which... See more

Rated 5 out of 5 stars

This shampoo has been an absolute lifesaver for my dog. Although the one we have is designed for fungal infections and sensitive skin, fleas are killed instantly and it has helped us to start getting... See more

Rated 5 out of 5 stars

The household pest cleanse spray is excellent. It smells nice and because it has no scary pesticides I feel happy to spray it on my bedding and furniture as well as the cat's, and I don't have to fumi... See more

Rated 5 out of 5 stars

I regularly buy your anti itch, cinnamon shampoo for my springer. It's a great product, definitely recommend it to anyone with itchy dogs. (Mine has grass allergies). Nice simple, easy to navigate sit... See more

Company details

  1. Pet Supply Store
  2. also in
  3. Dog Cafe
  4. Dog Trainer
  5. Gardener
  6. Pet Groomer
  7. Pet Trainer

Written by the company

We manufacture, formulate and develop all our 100% Natural products and we are very proud to be a family run business based in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(414)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our first experiences using Cooper and Grace

We used Cooper and Gracie’s Itchy Dog Shampoo containing Dead Sea salt and mud.

The packaging looks great, very bright and clean.

What we noticed first was the shampoos delicious smell which lasted on Molly’s fur for ages and how soft it made her.

I feel like it made grooming her easier too.

We love this product and will keep using it on Molly.

April 6, 2026
Unprompted review
Rated 3 out of 5 stars

No ingredients list

I like the shampoo, but find it odd that the full ingredients are not listed.

August 19, 2025
Unprompted review
Cooper & Gracie logo

Reply from Cooper & Gracie

Hey Jacqueline, thanks for this but the ingredients are written on every bottle. Hope this helps.

Rated 5 out of 5 stars

Lovely scent

Lovely scent ! The dry shampoo is perfect for my dog who hates water/rain anything wet!
Customer service is excellent. They’re so quick and polite when answering enquires.

March 10, 2025
Unprompted review
Rated 4 out of 5 stars

Love your products

Love your products. Use them in my grooming salon. Really great products! I use the paw balm on my puppy and his pads are in great condition.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

My dog suffers from food allergies and…

My dog suffers from food allergies and dermatitis and this shampoo helps her a lot when her dermatitis gets worse

September 6, 2024
Unprompted review
Cooper & Gracie logo

Reply from Cooper & Gracie

Thank you so much for your review, we’re really pleased to know we can offer some comfort for your dog.

Rated 5 out of 5 stars

Frantic itching and biting her back

My Tibetan Terrier has suffered with ‘seasonal allergies ‘ (according to the vet) and we have spent a fortune on ineffective treatments for her. I was recommended the Cooper and Grace products through our groomer. She is continually biting and scratching, panting all the time and unable to settle. She is awake throughout the night, gnawing and frantically scratching.
I honestly couldn’t believe how fantastic how within a few hours of spraying her with Anti-bac skin spray she had calmed down. Her back was no longer hot to the touch and she had stopped panting. She is sleeping deeply at the moment and I am looking forward to a full nights sleep for the first time in months. I recommend this product to anyone who is struggling to find something that work!

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

I adore this shop “Cooper & Gracie”

I adore this shop “Cooper & Gracie”. They gave me great advice recently on a harness for my lively young Labrador and on a change of food for her. They have a massive selection of toys and treats, everything you need really and if they don’t have it in stock they will do their best to get it for you. Trust me, you won't regret it.

February 9, 2024
Unprompted review
Rated 2 out of 5 stars

After 1st order

After 1st order, received an email with a discount code for my next purchase (as long as it was within 2 weeks). Visited website and put some things in my basket, but could not find anywhere to apply the code. Asked Chatbot, still waiting for a reply from that. Had an email from them asking why I hadn’t completed my order, replied asking them how I apply the discount code they sent me. No reply. Poor customer service. Has put me off visiting their website again.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

*honest review* best flea shampoo on the market

Brought the flea shampoo as the reviews were really good on here, didn’t actually think the flea’s would rise to the top and die straight away as a lot of people said but it really did! I will honestly not ever use any other shampoo for my dog now. Before this I accidentally ordered the wrong shampoo after sending a quick email they replied the same day and sent the one I wanted out straight away and got it 2 days later. The shampoo is 10/10 and the customer service is 10/10 too. Very very happy.

September 10, 2023
Unprompted review
Rated 1 out of 5 stars

Allergic reaction to the shampoo

Allergic reaction to the shampoo, my dog came out in really bad hives

June 5, 2023
Unprompted review
Cooper & Gracie logo

Reply from Cooper & Gracie

Hi Tracy,

Very sorry to hear this, please contact us directly for a full refund.

Like any product on the market allergic reactions are a rare possibility, we take great care in the quality or our products and customer service and hope to show you that although you had an unsatisfying experience with the product we have been able to refund or offer a suitable replacement quickly and efficiently once we were made aware of any issues.

Many thanks,

Cooper and Gracie


Rated 5 out of 5 stars

Helped to calm

Tried this for our Cocker Spaniel who’d had a bad time at the vets. As a wary dog over the clippers when I groom him he had a freak out at the vets & ended up with clipper burn & suffered some anxiety. Had to reintroduce the clippers to him gradually but as he was desperate for a groom decided to try the Hemp oil. Helped calm him although still a bit stressed but would never have groomed him without using it. Just going to use from now on when he needs a groom.
Had Cooper & Gracie products in the past for our old dog which were always good.

May 10, 2023
Rated 5 out of 5 stars

No more ticks/fleas with these 100% natural products

I only use natural products on my dogs and have purchased the tick/flea spray for dogs before and it really worked, no ticks on any of the dogs and they dont mind being sprayed as the product doesn't have a very strong smell. It works by stopping ticks/fleas even getting on the dogs as the smell keeps them away! I was restocking and discovered there is now Household Pet clense spray with the same ingredients which cleans surfaces and can also be sprayed on their bedding. Perfect as I board Vizslas and need to clean their bedding after each dog leaves. I will be looking out for the larger size once it's restocked and will 100% be recommending to other dog owners

May 10, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look