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Rated 4 out of 5 stars

Used this for years and Never had a problem with it - I don't understand the negative reviews. It works well, allows me to find stuff easily using keywords and it's saved my life a few times. You have... See more

Rated 1 out of 5 stars

keeps crashing or freezing. have had to reinstall it several times. lousy support service. at least 5 support tickets over the same problem. in the end I got fed up and wanted my money back-thier resp... See more

Rated 1 out of 5 stars

Tried a number of years ago and could not get it to work properly. Stupidly I thought that it may have improved and purchased 2 licences but sadly after waiting days/weeks for the indexing to finish a... See more

Rated 5 out of 5 stars

I have been using the program for many years. I am very satisfied and I use the software every day to search for emails or documents. I recently ordered an additional tool, but then I no longer needed... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Copernic Desktop Search helps you search for files, emails, documents.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

45 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I had a similar issue

I had a similar issue. I have now invested 10 hours of time trying to get the plug in for email to work. The other searches are fantastic.
The customer service is poor. Cant get a live person. They just email you back with different solutions like you are supposed to be a tech support person. They dont even include the email response to the question in their response so you as you are having difficulty as it is, trying to track the reponses in Outlook is a joke. I have never worked so hard to get emails sorted. I am going to once again spend an hour or so on a Saturday trying to fix this. My tech guy says the plug in should work without all of the work arounds. He wouldnt even get involved.

I may try NEO FIND. It's $15 instead of $39 and could do the job.

I have a mac as well and want to get a better search tool. Any help, let me know.

July 8, 2017
Unprompted review
Rated 5 out of 5 stars

Fast helper

Extremely fast finding. Even with huge pst-files (15 GB) .
I am using CDS since version 3. It get`s better with each release and is a reliable tool since years.

February 10, 2017
Unprompted review
Rated 3 out of 5 stars

Product review

The product is causing problems with Outlook 2007.

February 9, 2017
Unprompted review
Copernic logo

Reply from Copernic

With version 6, Outlook 2007 is no longer supported.

Rated 2 out of 5 stars

Startup time

I'm using Copernic since 2014 and I'm very sad to say that with version 6 I'm very disappointed.

It takes about 5 minutes to load, and freezes my pc while loading.

Version 4 and 5 worked fine, but after upgrading to 6 I had this issue and I disabled it in my startup process.

Very very sad.
Please fix it.

February 9, 2017
Unprompted review
Copernic logo

Reply from Copernic

Can you fill out a support ticket and we will gladly help you? http://www.copernic.com/en/support/contact/

Rated 5 out of 5 stars

Finally works with MS Exchange Server

The first build of version 6 rollout works well. The most recent update which came out a week later breaks Copernic so I reverted back to version 6, first build and it works flawlessly.

February 9, 2017
Unprompted review
Rated 3 out of 5 stars

good for basic search

+ fast search
+ document type and different filters selectable
+ search in the network
+ at one search operator good result
- pop-up window regarding request for access to Outlook addresses only only stoppable by switching off this option in Outlook (not recommended because of safety reasons), bug could not be fixed several tries by Copernic
- multiple operators (AND, OR, ...) not working as described

February 8, 2017
Unprompted review
Rated 4 out of 5 stars

Implementation

Implementation: Several restarts necessary.
CDS runs "initialising sources" for about half an hour after starting the computer.
Copernic replied fast and made suggestions, that worked out; so it's four stars now.

February 8, 2017
Unprompted review
Copernic logo

Reply from Copernic

Can you fill out a support ticket and we will gladly help you? http://www.copernic.com/en/support/contact/

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