While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Weeks after placing an order, only a couple of emails, one promising some coins at no charge because of the delay. Still have not received anything. Starting to feel like I've been scammed😡
Orders take way too long to process. Still not received my order after 4 weeks from date of payment
I came across CopperVault as I purchase precious metals every month and thought I’d add copper to the list.
After my purchase, I was told there would be a 4-5 week wait before dispatch. Annoying but ok. I then receive an email saying that due to the delay, they would send me a free gift of 10 extra coins with my order.
They then reneg on this and ask you to submit an extra order for the coins. They give you a discount but then charge you a full standard freight charge even though it’s being sent with your original order.
Exceptionally unprofessional and added unnecessary friction to an already delayed order and disgruntled customer.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
