Coquetry Reviews 12

They sent two sizes smaller and are not honoring their error. I ordered quite a few times from there and would not suggest.

One star feels too kind. To start, I payed an extra $40 or so to have my order delivered by a specific date. They couldn’t even do that and claimed that it was “delivered” two days after I initially requested it to be here. Within 30 minutes of it saying delivered, I went to check my parcel and there was no key left in my mailbox which means there was NOTHING delivered to my parcel. I double check to make sure I put in my address correct, I did. Then it appears that my package was delivered in TEXAS? Delivering to the wrong house is one thing but a whole different state is unbelievable. This was an expensive order and when I reached out claiming that it was never delivered and wanted a full refund, they were unhelpful with TERRIBLE customer service and said there was nothing they could do because in order for me to get a refund I had to return the item. Well people, it’s a little freaking hard to return the item when you NEVER SENT IT TO ME! These people are ridiculous. I was appalled after reading many other reviews, most of which said the exact same thing happened to them. Do not order from them. They need to learn how to properly run a business first.

I ordered a coat which UPS delivered at the wrong address. Ellie, their owner and rude customer service person, wasn't helpful at all saying she can't do anything since UPS said delivered. I opened a claim with UPS and UPS approved my claim but needed the sender to send the invoice to reimburse me. Ellie kept ignoring my messages on chat and email. I told her the claim was approved and if she just sent the information to UPS they would reimburse her. She went ahead and blocked me from the chat and my emails. So rude and I took an unnecessary loss of $154. I spend countless amount of hours talking to UPS to have it solved and she straight up just blocked me and said she can't do anything to help. Worst customer service I've ever had. The clothes are good but pray you get your purchases because if you don't they won't do anything about it

I love Coquetry products, and have organized large group buys of 50+ pieces for festivals and events over the years, but after my latest experience I will never shop with them again.

I placed an order for 4+ items, in a variety of sizes, so that I could return the ones that didn't fit. I saw the shipping email go out, and it was going to the wrong city (where my billing address is located). I reached out to flag them about the issue, and they said "no, it's fine, it will ship to the right city."

Sure enough, the item shipped notification arrives a few days later, and the item had been shipped to the wrong city, 2 hours away from me. I reached out to customer support and was told that they shipped it to the correct address - they accused me of setting up mail forwarding and somehow causing this situation, which is totally preposterous.

They blamed ME for somehow screwing up my order, rather than helping me out with the situation, or at LEAST apologizing.

I asked if they could extend the return window, since my package was 2 hours away and it'd be hard for me to get there in the next week or two, and they refused. Unbelievable. After talking to them it was very clear that their policy is that "the customer is always wrong".

Like another reviewer said, the customer support was incredibly rude, not to mention ungrateful, and they clearly don't care about their customers."

Hard pass.

I wore my Tahitian floral skaters dress to Las Vegas 2022 EDC and I got so many spontaneous compliments from people I just couldn't believe it!! I'm an older person and this made me feel so wonderful!! Thanks for the quality dress.

Wife had purchased a pair of leggings for me for cool-weather festivals and shows. She'd previously purchased several items from them and was quite pleased with them. Initially, I was also pleased with mine. Unfortunately, after the third wearing, the left thigh seam started to fail. Given that they were properly sized and properly cared for, this was perplexing. Upon looking at the other, still intact seams, it was easy to see why the seams were failing: they were poorly crafted. I'd post pictures but this site doesn't seem to support that option. At any rate, the seams are not even – along their length, they're not flat and the higher side switches along the length of a given seam, sometimes multiple times. Also puckering on some seams. The seam-stitching method also seems poorly selected for the fabric type.

Fortunately, my wife has the knowhow and equipment to fix the problems. However, given the price paid, it's more than a bit galling that they're less well-constructed than off-the-shelf stuff I've bought at half the price.

Disappointing as this seems to be a change from the quality of clothing they used to make. I'm guessing Workmanship has become a casualty of the increased amount of orders they're handling since moving off of Etsy.

Note: they were contacted before I left this review. Even though the issue was workmanship, their response was essentially, "sorry: it's too late for us to offer any kind of redress". I guess screw me for not having enough occasions to have worn them a fourth time since October of 2021 and screw me for not knowing I needed to do a detailed examination of them (I didn't think they were going to be of such low quality compared to wife's prior purchases that they'd have needed such an examination).

Coats were great, customer service was worse than fastfood after midnight. Rude. Unopen to feedback and snarky. The coats don't stay shut with the buttons they chose. I let them know and they got super rude with me.

As a seamstress I gave them notes about the updates they need to do to their duster coats for their buttons to work, the snaps they used were too small.

Instead of thanking me for the tip.n I was told to return the items even though I said I was keeping them and fixing them.

RUDE
UNGRATEFUL
UNAPPRECIATIVE OF THEIR CUSTOMERS

HARD PASS

I own several different items from this company and am just in love with them all. They make plus sizes & can even make custom items to size. I always get my order super fast and returns are super easy. I had one issue out of all my orders and they addressed it and fixed it right away. 10/10 do recommend.

I never received my order since 8 months.
And when I contacted the customer services, I was almost insulted as a liar. Today still no sign of my order or refund. It's really unprofessional.

Bad experience with the owner over email. She was rude, not helpful, unprofessional and at the end, I didn’t end up buying anything because she was unwilling to work with me and not apologetic.

Love this company! I have three pieces from them currently. The last one I ordered was a custom order someone else had done. I liked it and ordered it, not realizing the hood was meant to be tight and not baggy. I emailed them about it and they had me send it back and made the hood larger, free of charge, no hassle or anything. The turn around was super quick and I couldn't be happier with how it turned out. This is a company that truly cares about their customers and want them to be happy. Some might say their outfits are pricey, but as someone who makes clothing, I think it's pretty affordable considering all that goes into them. And they fully customize outfits to create whatever you can dream of!