Banner for Core Balance

Core Balance Reviews 5,546

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 743 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the ease of ordering and the quality of the products. Customers consistently found the website easy to navigate, making the shopping process straightforward and pleasant. Many people highlighted the prompt delivery and the excellent condition in which items arrived, often well-packaged and protected. The products themselves are frequently described as being of good quality, meeting expectations and proving suitable for their intended use. However, some customers also noted issues with delivery, including lost parcels or incomplete orders, which led to frustration and delays. A few other people also felt that the packaging was sometimes inadequate, resulting in damaged items upon arrival. Additionally, some reviewers expressed dissatisfaction with the courier service used, suggesting it caused problems with their deliveries.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, value, and accurate... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and swift... See more

Quality

Customers consistently note positive experiences with quality, frequently praising items like weights, yoga... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process and website... See more

Service

People report positive experiences with service, often highlighting its efficiency and speed from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company I found whilst googling on line Really competitive pricing and equipment really good quality! Had to return some dumbbells I ordered as they were too heavy, wishful thinking 🤣😂 Ret... See more

Company replied

Rated 5 out of 5 stars

Core Balance website and ordering was easy to use and they kept you updated at every step. I bought a set of 1kg weighted balls for shoulder therapy and they were already inflated and ready to use, un... See more

Company replied

Rated 5 out of 5 stars

Easy to find out the kit I required, straightforward to order, and delivery was prompt. The difference from the last company I used was that my order came boxed and protected with no damage, so full... See more

Company replied

Rated 5 out of 5 stars

I bought 2 sets of weights which arrived quickly. One was slightly damaged (but still usable), so I contacted Core Balance and was promptly offered a partial refund. Great customer service. I'm happy... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Weightlifting Area

Written by the company

We're Core Balance, the home of affordable fitness, perfectly balanced for everyone. All our fitness products are designed with your personal lifestyle in mind. We understand it’s difficult to exercise at the same time every day. Sometimes, life gets in the way. By producing portable fitness equipment that you can use at home and on the go, we aim to empower you to exercise when you want to do it. After all, when you can exercise on your own terms, you’re more likely to stick to it and become a fitter, healthier, happier you.

Our Purpose & Promise

Written by the company

Mission
There’s an exercise out there for everyone, it’s our mission to help you find yours. By creating home fitness products to suit all abilities, we aim to make a healthy, balanced lifestyle accessible to all.
Vision
Exercise shouldn’t be a chore – it should be fun! When it’s fun, it fits seamlessly into our daily lives. We want to show everyone how fun exercise can be and inspire them to become healthier, happier people.

Free UK Delivery

No Minimum Spend

Purchases completed before 2pm will be dispatched the same day.

Contact info

Business can save up to 36%

Join our Partner Programme and unlock big savings

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have purchased several Core Balance…

I have purchased several Core Balance resistance bands + all excellent quality,effective!
Highly recommend this company!

May 4, 2026
Core Balance logo

Reply from Core Balance

Thanks for your review! We’re glad you’re happy with the quality and effectiveness, and really appreciate your recommendation.

Rated 5 out of 5 stars

Well packed

Well packed , arrived on time

May 4, 2026
Core Balance logo

Reply from Core Balance

Thanks for your review! We’re glad it arrived well packed and on time.

Rated 5 out of 5 stars

Small bands

The bands were exactly what I wanted

May 3, 2026
Core Balance logo

Reply from Core Balance

Thank you for your feedback! We’re delighted to hear the bands were exactly what you were looking for.

Rated 5 out of 5 stars

Arrived before I even expected it

Arrived before I even expected it, very good quality and excellent delivery driver

April 25, 2026
Core Balance logo

Reply from Core Balance

Thank you for your great feedback! We’re delighted to hear your order arrived earlier than expected and that you’re happy with the quality and delivery service.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Parcel arrived in good condition and care was taken to locate it in a safe place outside my door as I wssn't in . Thank you.

April 25, 2026
Core Balance logo

Reply from Core Balance

Thank you for your lovely feedback! We’re delighted to hear you’re happy with our service and that your parcel arrived safely. We appreciate your support.

Rated 5 out of 5 stars

Perfect

Perfect! and came right on time

April 23, 2026
Core Balance logo

Reply from Core Balance

Thank you for your great feedback! We’re delighted to hear everything arrived on time and that you’re happy with your purchase.

Rated 4 out of 5 stars

Fit for purpose

Fit for purpose. Good price. Slowish delivery. Overall very happy.

May 1, 2026
Core Balance logo

Reply from Core Balance

Thank you for your feedback! We’re pleased to hear you’re happy overall with the product and pricing, and we appreciate your comments on delivery.

Rated 4 out of 5 stars

Good quality may at a reasonable price

Good quality may at a reasonable price. Good density, and doesn't slide around, even on a polished wooden floor. Would be great to have a slightly longer tie strap so I don't have to fuel it so tight, and extra 15cm length would also be appreciated for the taller people like me.

April 30, 2026
Core Balance logo

Reply from Core Balance

Thank you for your feedback! We’re pleased you’re happy with the quality and grip of the mat, and we appreciate your suggestions on the strap and length options.

Rated 5 out of 5 stars

Easy to order

Easy to order. Arrived promptly and well packaged.

April 29, 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad you found ordering easy and that your item arrived promptly and well packaged.

Rated 5 out of 5 stars

Prompt service

Prompt service

April 29, 2026
Unprompted review
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad you’re happy with the prompt service.

Rated 5 out of 5 stars

The pilates ball is just what I want

The pilates ball is just what I want. It arrived sooner than I expected. Great service.

April 28, 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad the Pilates ball is just what you wanted and that it arrived sooner than expected.

Rated 5 out of 5 stars

Quality products

Quality products. Delivered within a couple of days.

April 28, 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad you’re happy with the quality and quick delivery.

Rated 5 out of 5 stars

Everything in stock that I wanted

Everything in stock that I wanted. Really competitive prices. Items are quality and arrived quickly and beautifully wrapped. Good communication.

April 28, 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad you found everything in stock, competitively priced, and are happy with the quality and delivery.

Rated 5 out of 5 stars

Brilliant!

Items were dispatched and arrived quite quickly. The foam roller is was to replace one I had bought many years ago that had finally cracked. I checked all the resistance bands with a few good pulls as previous reviews had had some break immediately. Mine were all in good shape and I hope will last a good while.

April 28, 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad your order arrived quickly and that you're happy with the quality of the foam roller and resistance bands.

Rated 1 out of 5 stars

Order never arrived

Order never arrived. No reason given. Slow response from customer service who advised "keep waiting". Terrible. Still unresolved.

Following the above review, and the promise of help below, I received 3 more emails from customer service today:
1. "Keep waiting"
2. "The courier has lost the parcel. We'll refund you but it could take 10 working days for us to authorise it"
3. "Actually, keep waiting again- I think it might still turn up somehow even though the courier has told us it's lost"

This simple order has taken up so much of my time. The customer service team are incompetent and the one part of my order that did eventually arrive late was significantly damaged.

I've since found nicer products for less money on amazon.

April 28, 2026
Core Balance logo

Reply from Core Balance

Good morning Steph

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Great product

Great product, exactly as described and arrived on time

April 28, 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad you’re happy with the product and that it arrived as described and on time.

Rated 5 out of 5 stars

Delivery very efficient and was …

Delivery very efficient and was exactly what I needed . Nice and thick but not too heavy . Seems good quality and wasn’t over packed

April 28, 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad you’re happy with the efficient delivery and quality of the product.

Rated 4 out of 5 stars

Soft exercise ball

Very good price, arrived quickly and served its purpose.

April 28, 2026
Unprompted review
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad you’re happy with the price, quick delivery, and that it served its purpose.

Rated 5 out of 5 stars

Great fitness equipment

Great fitness equipment, delivered swiftly

April 16, 2026
Core Balance logo

Reply from Core Balance

Thank you for your review! We're glad you’re happy with the fitness equipment and swift delivery.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look