Corkbark UK Reviews 33

Poor customer service experience

I placed an order in good time and selected delivery for a specific date via the DPD portal. However, the courier incorrectly initiated a return without attempting delivery. I had no control over this and was not responsible for the issue.

When I contacted customer service, I was first directed back to the courier, which was not possible as the parcel was already in return transit. I then asked for a replacement to be sent so I could still receive my order in time.

I was told that nothing could be done until the original items were returned and refunded, or that I could pay extra for replacement shipping (including standard delivery), with no upfront clarity on cost.

At no point during the entire day-long exchange was there any acknowledgment or apology for the inconvenience caused, despite the issue clearly not being my fault.

The overall process felt rigid and unhelpful, with the burden placed entirely on the customer. What should have been a simple resolution turned into an unresolved issue spanning the entire day.

Very disappointing experience.

Had an issue, customer service wasn’t helpful and then scammed me money on return.. 2KG went missing when I returned the order as the items sent fell under the measurements on the website. Absolute nightmare.

I recived my 6kg mix box on the 6th of march. And let me tell you that this thing was stacked!
Awesome company, awesome service and awesome selection of flats, tubes and branches.
They will definetly be my company of choise moving forward.
I have a massive 6ft vivarium i am working on for next year, and would have no problem ordering again
Thanks Corkbark Uk.

wouldn’t recommend. items not as described, some damaged.

My order was supposed to come on the 20th of August. It is now the 20th of December, and my order still hasn't arrived! I requested a refund, and they denied it even when given proof! Just a waste of money, I wouldn't risk it if I were you.

EDIT: THEY GAVE ME A REFUND, THEY RESOLVED IT QUICKLY :)

I've used Cork Bark UK before. And, this time I was equally as happy with the bulk selection I received. I didn't leave a review last time (I don't always leave them for companies) however, I always think you can tell more about a company when things go wrong (as it is human nature that sometimes things do go wrong). The issue was with the delivery company and there was absolutely no doubt about that. But, my 1st point of contact is obviously the company. I contacted Cork Bark UK regarding my expected delivery. Within minutes, I received an email back to confirm they had read my email, to apologise and to say they were looking into it. Not long after that, I received another email with precise details of what had happened. Not only that, they had resent another batch and provided full tracking details for the new package. I hate reaching out to companies with this type of issue, especially when the delivery company has stated they'd attempted delivery when they havent. Not once did I feel as though Cork Bark UK doubted me. They were friendly, professional and extremely efficient. The new delivery arrived without issue. Thank you for such a pleasant experience, and as always top quality Bark.

Absolute amazing quality! First time buying and it's everything I hoped for. Will buy again

Really pleased with the quality of the product. Fast delivery and a great price!

Very Happy with my cork bark tubes. I received consistent communcation throughout and I'm pleased with the quality of the cork bark tubes which were both very large in size.

We had 20kg Flats and 20kg Tubes. Great quality with a great variety of shapes and sizes. Perfect for our animal enclosures

Very happy with purchase will be purchasing again

Brilliant variety of peaces good size definitely best supply IV got for

Confirmed the order but never sent and didn’t respond to emails. Thankfully Clearpay opened a dispute and refunded my money. Avoid this company.

My order should have been delivered by 2nd May, and I'm still waiting.
Despite numerous emails, Facebook message, voicemail, and lastly a dispute with clearpay they haven't responded to any of them.

Avoid like the plague, it seems they've either gone bust or just like taking customer's money and blanking them.

Nice tubes, for me brilliant

Great product. Very happy with the bulk assortments and the pieces I got. I'll definitely be buying more! My only issue is the payment types. There isn't just a standard direct debit or paypal and I had to create something to pay in parts over a few months rather than just pay in one.

Almost a month ago I bought a colony of Dubia Roaches from Cork Bark UK. It never arrived (waited over a week) so I contacted them and they told me they don't even sell it anymore but still had the listing on their website and had taken my money without checking they could fulfill the order. Chased them again for the refund (over £50) and they told me their account department would issue the refund. Nearly 2 weeks later and I still haven't got my refund. I'm not one to complain but I could really use that £50 and they haven't been the most apologetic about the whole incident, and in general are fairly blunt. Not happy, please just refund me what I am due.

EDIT: They did finally refund me over 3 weeks on from my initial complaint, but I had to send them a legal breach of contract letter before they reached out to me. No apology at all either, just asked for my bank details. Wouldn't recommend.

Parcel took a week longer than they said emailed them to question where my parcel was and got no reply, when it finally turned up I ordered 3kg of cork bark and got 1kg at most. Scam company

Amazing customer service and great products, you got yourself a new long term customer

delivery took ages but other than that it’s fine.