Cornetbarcelona Reviews 

212
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the beautiful and unique products, often described as works of art. Customers are highly satisfied with the quality and craftsmanship of the glassware, noting its stunning appearance and how well it's packaged. The customer service is frequently highlighted as excellent, with many appreciating the helpful, personable, and responsive staff who go above and beyond to resolve issues and ensure satisfaction. However, some reviewers were not happy with the product quality, citing issues like scratched paint, poor painting, bubbles, and the company logo being crooked. A few other people also felt that the gold motifs were decals rather than hand-finished, leading to disappointment regarding the advertised depth and dimension of the designs.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the glassware as beautiful,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the products as beautiful works of art,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as great, excellent,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction and stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product- Great customer service. I ordered 2 stemless wine glasses after seeing them advertised on Instagram. There was an issue with delivery on the part of Parcelforce. Without question Susa... See more

Company replied

Rated 5 out of 5 stars

Originally ordered a pair of glasses before the holidays, but they got lost once Fed Ex had them. Company resent them without any problem and they are so unique and beautiful. The ocean scene in turqu... See more

Company replied

Rated 5 out of 5 stars

I was looking for stemless wineglasses that just looked a bit different and also classy, and these do not disappoint. They look and feel great, and I know they will be a well admired by friends and fa... See more

Company replied

Rated 5 out of 5 stars

I have order the Sagrada glasses and no issues. I ordered the Nativity glasses (stemmed and not stemmed). Several issues arose with the color being scratched off. Ivette handled the returns of which t... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(212)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole experience should be a model…

The whole experience should be a model to other companies that sell and ship products on line. Communication was perfect, tracking product was more than accurate. Product arrive a few days early, that's always a winner. Cornet Barcelona is a winner!

December 16, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Miguel,

Paola from Cornet Barcelona here.

Thanks so much for your review.

I´m thrilled to know you´re pleased with the Cornet Barcelona experience.

Hope you enjoy your art pieces for many years to come.😊

If you need anything in the future, feel free to message us at wecare@cornetbarcelona.com. I’ll be here to assist you.😊

Happy Holidays! 🎄

Rated 2 out of 5 stars

Glasses not as pictured. Very misleading representation.

I fell in love with the Ocean Majesty stemless wine glasses online and ordered a set of four for my daughter-in-law for Christmas. The website and Instagram ads show glasses which have beautiful gold designs which look hand painted, or at least hand retouched. The designs have dimension and texture, the way they would if paint had been applied with a brush. The website even promises, “…the ocean motifs are hand finished so every line and gilded detail has depth and dimension.” It goes on to say, “no two are exactly alike.” The glasses I received have absolutely no depth, no dimension, no texture. The gold motifs are completely flat and smooth, as if they were nothing more than gold decals applied to the glass.

I emailed the company and sent a video of one of my glasses to ask if there was a chance that this set had missed a step in the production process, and that maybe the “hand finish” step had been skipped in a manufacturing error. Should they have been touched up by hand to add the dimension they promised? I was reluctant to return them and give up, because I loved the glasses I saw on the website. I asked if I returned this set, could I get a replacement set that was painted correctly.

To their credit, Paola from the company replied the very next day. She was so, so sorry I was disappointed with my order. She informed me that if they sent a replacement set (and this is a direct quote from her email), “…the replacement may have this kind of difference too for the decal process. For this reason, I can only offer you a refund for the art pieces.” So kudos to the company for offering to make good on their refund policy, but it is also a clear admission that the finished product will not look like the advertisements. The gold motifs are, indeed, just DECALS. “Every line and gilded detail” are not, actually, expected to have “depth and dimension.”

It’s not that they aren’t pretty, they are. But they are not what was pictured or promised (in great, flowery detail) in the description on the website or in their Instagram ads. I would not be surprised to see glasses like this at my local Marshalls or T.J. Maxx.

I am going to keep them, as it is a week before Christmas and I have no backup plan for a gift for my daughter-in-law. But to say I am disappointed is an understatement. I paid way too much for glasses of this quality.

December 16, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hello Wren,

Paola from Cornet Barcelona here.

We truly appreciate you taking the time to share your honest feedback and understand why the pieces did not meet your expectations, especially as a Christmas gift for your daughter in law.

I’m very sorry the product didn’t reflect the hand-finished quality you anticipated.

I’d like to gently clarify that each Ocean Majesty glass is indeed handcrafted, and its beautiful design features decals with carefully applied finishing touches.

To share a bit clearer context, the design is applied using a high-quality decal transfer technique, which allows the pattern to be placed consistently on every piece.

This ensures a harmonious and elegant look across the entire collection. While the artwork itself is not hand-painted, each glass is still handmade, giving it its own subtle character.

Unlike hand-painted collections, where designs naturally vary from piece to piece, Ocean Majesty is created to offer a more uniform aesthetic. For this reason, we’ve always described it differently from our Sagrada and Nativity collections, which are fully hand-painted.

That said, I truly understand how expectations can sometimes differ when viewing images online.

If there was anything in the description or imagery that felt unclear or led to a different impression, I’d genuinely appreciate you sharing that with me.

Your feedback would be incredibly helpful in ensuring we communicate this more clearly moving forward.

You can also find the full details of the Ocean Majesty collection here, should you wish to revisit them:
https://www.cornetbarcelona.com/collections/ocean-majesty

I hope your daughter-in-law still enjoys the beauty of the glasses, but if you are not completely satisfied, please don’t hesitate to reach out. We are happy to offer an exchange or a full refund to ensure you feel valued and supported.

Your feedback is very important to us as we continuously work to improve both the quality of our products and our communication with customers. I´m also going to pass your video to the quality team, hoping they address the process of creating these pieces.

If you need any assistance now or in the future, please contact us anytime at wecare@cornetbarcelona.com
We’re here to help.

Thank you again for sharing your thoughts and for giving us the opportunity to address your concerns.

Paola

Rated 2 out of 5 stars

I felt very duped by this company

I felt very duped by this company. They market that their glasses are made by “artisan craftsmen” giving the impression they are made in Barcelona.
They are not, they were delivered directly from the Chinese manufacturer.
Although the design is beautiful, I feel deceived by the advertising. I reported by dissatisfaction to Cornet, strangely never got a response. Not good practice!!!

January 23, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Robin

Ivette from Cornet Barcelona here,

First and foremost, thank you for sharing your feedback. We truly value your honesty, and I’m sorry to hear about your experience. This is not the impression we aim to provide to our valued customers like you.

To clarify, our glasses are indeed handcrafted in two workshops; one in Europe and one in Asia. We take great care in selecting these workshops for their exceptional skill, high-quality materials, and long tradition in artisanal glass mouth-blowing techniques. We are transparent about our manufacturing process, and this information is also included in our online store to provide full clarity to our valued members.

I also sincerely apologize that you didn’t receive a response to your previous message. After personally checking our records, my colleague Constanza responded to your feedback on January 31, 2025. Occasionally, messages can end up in spam, but please rest assured that we are here to address all concerns.

Your satisfaction is very important to us. I'd be happy to personally assist and make sure any remaining concerns are fully resolved. I’ve sent you an email with further details.

Thank you again for your trust and support over the years. We sincerely value your honest feedback and I hope we can restore your confidence in us.

Sincerely,

Ivette

Rated 5 out of 5 stars

Great company to work with

I have ordered both the Sagrada and Nativity pieces from this company. I have not had any issues with Sagrada, which I have owned for over 2 years, but the paint was peeling on the Nativity glasses, after a year of use. Ivette was absolutely fabulous in communicating, getting my issue resolved, refunding the shipping costs, and sending me a replacement set. She was an absolute pleasure to deal with and I highly appreciate the company standing by their products, even after time has elapsed since purchase.

December 9, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Pam,

Paola from Cornet Barcelona here.

Thanks so much for your review and your continue support. 😊

I´m so glad to know you´re pleased with our service. I´ll pass your comment to Ivette. She´s so good at customer service, we´re so happy to have her in the team.

It´s great to hear your issue was fixed.

If you need anything in the future, feel free to message us at wecare@cornetbarcelona.com. We’ll be here to assist you.😊

Happy Holidays! 🎄

Rated 5 out of 5 stars

Wonderful company with beautiful…

Wonderful company with beautiful glassware. Customer oriented in the best possible way! Gorgeous products, reliable fast shipping! Luv doing business with them!

November 20, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hello Richard,

Thanks so much for your wonderful words!

I’m truly grateful for your support and thrilled to know you’re enjoying our art pieces and service.

It means the world to our team. 😊

Happy holiday season!

Paola

Rated 5 out of 5 stars

Beautiful products

Beautiful products! Excellent customer service! My wife was very impressed with the gift.

October 20, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Armando!

Iryna from Cornet Barcelona here.

Thank you very much for the 5-stars review!

It’s so nice to hear that you love the art pieces by Cornet.

I’m happy to learn that they are for your wife and she's very pleased with this thoughtful gift.

I can already imagine them in your table, shining and sparkling & illuminating the room. 🍷 ✨

Have an awesome day!

Iryna

Rated 5 out of 5 stars

Nativity glasses

I have order the Sagrada glasses and no issues. I ordered the Nativity glasses (stemmed and not stemmed). Several issues arose with the color being scratched off. Ivette handled the returns of which there were several going back and forth. She never waivered in her response to my issue nor her resolution of the issues. We had numerous shipments back and forth and she was great handling all of them. I am definitely happy with Ivette's handling of my issues and the ability to resolve these to my satisfaction.

October 20, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Kali,

Ivette from the Cornet Barcelona Care Team here.😊

Thank you for sharing your experience with us!

First, we’re grateful for your ongoing support; I'm thrilled that you’ve chosen pieces from our 'Sagrada' and 'Nativity' collections to enjoy or share with your loved ones. 🥰

I’m so happy to hear that you were pleased with how the issue was handled. It’s always important to us that everything is resolved to your complete satisfaction.

Rest assured that our products are covered by a 1-year warranty, and we take care of returns and exchanges, including any additional shipping costs. Your confidence in Cornet Barcelona means so much to us, and we are committed to delivering the highest quality in every piece.

Thank you again for your kind words and support, Kali. If you ever need anything at all, I’m here personally and happy to help.

Wishing you a wonderful day ahead!

Ivette

Rated 5 out of 5 stars

Christmas in a Glass

Their hand blown glasses are exceptional in design, materials & overall beauty! Timeless!! Service delivery & packaging is exceptional as well, glasses arrive in a beautiful box!!

October 22, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Nancy,

It’s Ivette from Cornet Barcelona.

Your feedback truly brightens our day!🥰

It means so much that you’ve chosen our handcrafted pieces for yourself and your loved ones over the years. We’re grateful that you appreciate the artistry and care behind each piece, as well as its design and beauty. They are truly timeless, perfect to enjoy on special occasions and to bring joy to your most cherished moments.✨️

I’m also delighted to hear that the black-lined silken luxury box exceeded your expectations, we take great care in our packaging to make the experience as special as the glasses themselves.

Thank you again for your trust and warm support; Nancy, it really means a lot to us. If you ever need anything at all, I’m here and happy to help.

Wishing you a lovely day and take care,

Ivette

Rated 5 out of 5 stars

Great customer service!

I have ordered the beautiful Sagrada stemless wine glasses and stemless balloon wine glasses years ago and this year I’ve ordered the cocktail glasses. One cocktail glass (out of six) was losing the golden color on only one spot. Ivette from Cornet Barcelona contacted me about this issue and sent me a brand new glass! I couldn’t be happier, great customer service and many thanks to Ivette for handling this issue so well and very friendly.

October 13, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Mara,

It’s Ivette from Cornet Barcelona.

Thank you so much for your kind words!

It truly means a lot that you’ve chosen our 'Sagrada' pieces over the years. I’m glad I could assist you promptly with your cocktail glass and provide a replacement that met your expectations.

The fading you noticed, losing the golden color in just one spot, is highly unusual. Our 'Sagrada' pieces are carefully hand-painted with high-quality materials, and with the recommended handwashing care, they’re made to last for years. I hope this gives you confidence and peace of mind.

As one of our valued customers, your satisfaction is very important to us. We’re committed to making sure every piece you receive is beautiful and enjoyable, which is why your glasses are fully covered under our one-year warranty. 💯

I’m glad to hear that you’re happy with both your replacement glass and the support you received. Thank you again for your trust and for sharing your experience!

Mara, if you ever need anything, please don’t hesitate to reach out. I’ll be happy to assist you personally.

Warm greetings from Barcelona, 🥰

Ivette

Rated 5 out of 5 stars

Stemless wine glass

I purchased a set of stemless wine glasses. They are beautiful! But I found the glass too big, I had to hold the glass with a second hand which was very awkward. I spoke with Ivette and she easily resolved the situation! She suggested a similar stemless wine glasses whose base was smaller than what I purchased. I was given a return UPS label and within 10 days I had my new wine glasses. The customer service representative, Ivette, was wonderful!

October 1, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hello Christina,

It’s Ivette from Cornet Barcelona.

Thank you for your kind remarks! 😊

I completely understand how important it is to find a glass that’s just right for you, and I’m so happy I could assist you. We’re committed to providing the best experience for our valued customers like you. That’s why we offer a 90-day money-back guarantee and cover all return shipping costs, giving you complete peace of mind with every purchase.

It truly means a lot to know that you’re enjoying your new wine glasses and that they are now a perfect fit for you. Your trust and support are deeply appreciated!

If you ever need anything in the future, Christina, please know I’m always here and happy to help.

Thank you again, and I hope you have a lovely day ahead!😊

Ivette

Rated 5 out of 5 stars

Great product and service!

I got a set of these wine glasses many years ago. They still look beautiful and are a luxury item for any gift I want to give to a special person.
The new water pitchers are beautiful and on my list!
Recently, I had a shipped mailed to a friend and Ivette went out of her way to ensure delivery due to an address issue.
Great product and service!!

October 12, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Lea,

Ivette from Cornet Barcelona here!

Thank you so much for your amazing feedback! ❤️

It truly means so much to know that our glasses have been part of your celebrations over the years, and your continued trust and support mean a lot to us.

I’m also so glad that our assistance through the process met your expectations and that we helped you personally to ensure your order arrived safely, just as we promised. It’s wonderful to hear that your friend received the glasses and loved them!

And how exciting that the ‘Water Pitcher’ is on your birthday wishlist! I hope it brings even more joy when the time comes.😊️

Thank you again for your kind words, Lea, and if you ever need anything, I’m here and happy to help.

Sending warm greetings from Barcelona!

Ivette

Rated 5 out of 5 stars

We have purchased 4 different sets of…

We have purchased 4 different sets of glassware from Cornet Barcelona. They are breathtaking, and we are always complimented on them. We had a slight challenge with 2 of the glasses, and their service staff made it very easy and painless to have them replaced at no cost.... Thank you for your excellent Service Ivette.

August 7, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hello Keith,

Susana from Cornet Barcelona here.

Thank you so much for your kind words! 🥰

I´m happy to read that you love your new Cornet Barcelona art pieces and that they’ve been receiving compliments -- that means a lot to us.

I´m also glad Ivette was able to assist you smoothly with the replacements.

I´ll definitely share this with her. I´m sure that will truly brighten her day!😊

Our team will always be here to assist you with any of your queries or concerns. Don´t hesitate to message us if you need anything.

Have a beautiful day!

Susana

Rated 5 out of 5 stars

Excellent company.

I had already bought the whisky glasses for myself and decided to buy the stemless wine glasses as a wedding gift. They are absolutely beautiful. When I had a query Susanna was brilliant and kept me informed always making sure I was happy. Would always recommend this company to anyone looking for beautiful glassware.

September 4, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hello Denise,

Wow, thank you so much for this wonderful feedback. 🤩

I’m glad that you’re enjoying your new whisky glasses and that the stemless wine glasses made such a special wedding gift.

It was a pleasure assisting you, and I’m so glad I could help make everything smooth and reassuring for you.🥰

Your recommendation means a lot too, and I truly appreciate your trust in us.

Wishing you many wonderful moments with your beautiful glassware.

Greetings from Barcelona!

Susana

Rated 5 out of 5 stars

very well made

very well made. email. clear delivery great. super helpful

September 5, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola S,

Thanks a lot for your awesome review. ❤️

I´m very glad you´re happy with your art pieces as well as with your entire order experience with us.

I hope you enjoy your wine glasses for many beautiful years to come!

We´re always here if you need any help or assistance.

Cheers!

Susana

Rated 5 out of 5 stars

Top class service, products and people

I pre ordered some Sagrada wine glasses as an anniversary present for my wife. The glasses are simply stunning, and it’s easy to see the care, craftsmanship and thought that’s gone into them. They arrived beautifully boxed, and they’re something we both love.
Hats off to the entire team at cornetbarcelona. The service received from Susana in the Customer Service Team was first class, and a true reflection of the pride and passion the people working in the business have for their company. They are completely committed to delivering quality products to their customers, and I will certainly recommend them to any of our friends and family

September 4, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hello Mick,

Thank you so much for sharing these kind words with us. 😊

I´m truly delighted to hear that your Cornet Barcelona order has made such a meaningful anniversary gift for you and your wife, and that you both love it.

It also means a lot to know that the craftsmanship and care we put into every piece shine through.

Thank you as well for your recommendation; it’s the highest compliment we could receive.

If you need any further assistance in the future, don´t hesitate to message us.

I wish you and your wife many wonderful moments with your new wine glasses,

Susana

Rated 5 out of 5 stars

I was looking for stemless wineglasses

I was looking for stemless wineglasses that just looked a bit different and also classy, and these do not disappoint. They look and feel great, and I know they will be a well admired by friends and family, and also I'm sure my niece who is getting a set as a wedding present. Customer service with regular updates was also very impressive, thanks Susana.

September 4, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Sandy,

Muchas gracias for your lovely feedback!

I’m delighted that you’re pleased with the beauty and style of these ´Sagrada´ Stemless Wine Glasses you ordered and that they’ll also be part of such a special gift for your niece’s wedding. 🥰

And it also makes me very happy to know that you’re pleased not only with the glasses but also with the service and updates along the way.

Your kind words mean a lot to me, Sandy.❤️

I’m sure your niece will admire them just as much as you do.

In case you have any questions or require further assistance in the future, feel free to message us anytime. I´m always happy to assist you.

Cheers!

Susana

Rated 5 out of 5 stars

I cannot fault the Customer Service at…

I cannot fault the Customer Service at Cornet Barcelona. And especially Susana, who assisted me personally.
We ordered 4 Sagrada wine glasses. But by the time they arrived into the UK, we had already left for Spain.
Susana cancelled our original order, and re-routed separate glasses to our address in Spain. And they arrived a few days later.
Susana was an absolute pleasure to deal with. And nothing was a problem.
In addition, the glasses are beautiful. My wife is delighted with them.
We couldn’t be happier with everything about this company.

September 1, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Dear David,

Thank you so much for sharing your thoughtful review. 😊

It was truly my pleasure to assist you and make sure the glasses reached you without any problems.

And, I’m super happy that everything worked out well and that, especially, your dear wife is delighted with these art pieces.

Your kind words mean a lot to me and to our whole team at Cornet Barcelona.

We couldn’t be happier knowing you’re enjoying both the glasses and your experience with us.

If there´s anything you need in the future, please know that the whole Customer Care team is here, ready to assist you. 💯

Thank you, and have a great day!

Susana

Rated 5 out of 5 stars

Beautiful birthday gift

The first pair of Sagrada wine glasses as a birthday gift, marked the beginning of our Sagrada collection! Every time we looked at the glasses, brought back beautiful memories from our European vacation! They are truly a work of art, each one unique in its own way!

August 29, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Naomi,

Susana from Cornet Barcelona here.

It’s wonderful to read that every time you look at them, they bring back memories of your European vacation.🥰

And I couldn’t agree more, each piece is truly unique, and it makes us so happy to know they’ve become part of your special moments, like birthdays. ❤️

In case you need anything in the future, please don´t hesitate to message us at wecare@cornetbarcelona.com. I´m happy to help you.

Thank you and have a lovely day,

Susana

Rated 5 out of 5 stars

Very attractive addition to my bar.

The glasses looked very attractive on the webpage and even better in my hands.

August 19, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Hola Michael,

Thanks a lot for sharing your lovely review!

I´m glad that their beauty met your expectations. 🥰

Thank you for sharing this with us, as it means a lot to know you love them.😊

If you need anything in the future or require assistance. We´re here to help.

Greetings from Barcelona!

Susana

Rated 2 out of 5 stars

I bought it as a gift, but I can’t give it as a gift, it’s terrible.

I bought wine glasses, it's good that only two, because the quality is terrible. I understand that it's handmade, but it's very bad handmade. The glasses are painted very badly, there are bubbles somewhere, the paint goes beyond the borders. The company logo is also crookedly printed. The thread that made the pattern breaks in the middle. Why disgrace Barcelona like that?
Lastly to be charged an exorbitant fee for safe packaging and delivery, they arrived in a lightweight cardboard box with a thin layer of paper wrap and not from Spain. The gift box was damaged and the glasses were lying on the fabric with stretch marks, the fabric was not attached to the box as it should be. Everything is very messy.

August 1, 2025
Unprompted review
Cornetbarcelona logo

Reply from Cornetbarcelona

Dear Katherine,

It´s Susana from Cornet Barcelona.

I´m very sorry to know about this concern with the art pieces you received in your order. 😥

This is highly unusual as our company prides itself on quality, artistic pieces that bring joy to the person receiving them.

At Cornet Barcelona, we stand by our promise to make things right whenever something falls short. I truly apologize for the trouble this has caused you, Katherine.🙏

As we´re very committed to the full satisfaction of our customers so we offer a 90-day full money-back guarantee and a 1-year warranty for replacement.

That said, please rest assured that you´re totally covered by these guarantees of ours.

To assist you in a better way, I´ve sent you an email. Would you please check your inbox?

You can rest assured that I´ll be here to rectify this for you.

Sincerely,

Susana

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look