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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the delicious taste and freshness of items like pasties and scones. Many people appreciate the thoughtful and attractive packaging, often noting the inclusion of freezer gel packs to maintain temperature. The service is frequently described as fantastic, with consumers finding the ordering process easy and efficient, and many using the company for gifts due to the positive feedback from recipients. However, some customers also noted issues with the delivery service, experiencing delays or packages arriving later than expected. A few reviewers mentioned problems with damaged items upon arrival or incorrect orders being sent. There were also isolated instances where the quality of certain products, such as gluten-free options, did not meet expectations, with some describing them as inedible.

What people talk about most

Product

People report positive experiences with product. Many customers praise the quality and taste of the products,... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional quality of items like scones,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast, on-time... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recently received a damaged mince pie and cream scone hamper. So gave one star review. The scones however were delicious. After my review I was contacted by Rebecca at the company who could not apolog... See more

Rated 4 out of 5 stars

My order came before estimated time Royal mail delivered with care parcel arrived from Newquay I live in Manchester. Really soft, gorgeous scone although extremely small not much larger than a jaffa... See more

Rated 5 out of 5 stars

The cream tea we received was delicious! It arrived in a lovely box with pictures depicting Cornwall. Packaging was really good with a freezer gel pack to keep the goods at the right temperature. It w... See more

Rated 5 out of 5 stars

What a treat! I've ordered cream teas before as gifts, but decided to try the black forest version for my Mum's birthday. We were not disappointed 👏🏼 The tea arrived as requested and the quality was... See more


4.3

Excellent

TrustScore 4.5 out of 5

383 reviews

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1-star

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I ordered a vegan cream tea to be…

I ordered a vegan cream tea to be delivered on 8th of April for my daughters birthday but nothing was received after getting a confirmation of the order and payment taken and I don’t seem to be able to communicate with this company who seem to have disappeared off the planet

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Hard to beat...

The Black Forest scone box was excellent.
Chocolate scones with vanilla cream and cherry jam.
What's not to like?

March 26, 2026
Rated 1 out of 5 stars

I originally ordered a hamper for…

I originally ordered a hamper for mothers day but it didn't arrive so i was informed a new one would be delivered- i gave them the benefit of the doubt but suprise suprise no parcel again. Definately do not recommend...paid for something i haven't recieved....if i could give 0 stars i would.

March 9, 2026
Unprompted review
Rated 2 out of 5 stars

pasty and cream tea for two

I received this pasty and cream tea for two as a Mother’s Day present from my daughter. Despite being quite excited about receiving the gift as it looked lovely, I was really disappointed as there was only 1 pasty in it, the scones were soft but tiny and even more disappointing , the cream was really hard and was more like cheese than cream. A very disappointing first time experience. I took a photo of the cheese , I mean cream but there’s no way to add a photo.

March 15, 2026
Unprompted review
Rated 4 out of 5 stars

Lovely gifts

Tracking was excellent (and glad they use a courier that can be tracked). Hamper arrived as requested and contents were good quality and very much appreciated by the recipient. A lovely gift to send as a surprise or as a present. Small hitch (on our part) with the order but the company went well above and beyond expectations to compensate.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Truly delicious and great customer service! These people are busy quite rightly so- being Mother’s Day weekend. There was a slight mishap (it’s happens) I contact customer service and they fixed it right away, the pasties are incredible and the scones are just unforgettable! I highly recommend!

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Didn't deliver on time and ignored my…

Didn't deliver on time and ignored my emails
Wouldn't recommend as they rely to much on Royal Mail and should not have waited until the last minute to send. At least it would have arrived in time and not after mother's day.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

CORNISH CREAM TEAS ALWAYS USE.

Always use the cornish cream teas. Once bought for my mum sadly no longer with us but I always sit on her birthday and have a cream tea. Because she loved a cream tea. The products from cornish cream teas are gorgeous. The new pasties are great and very large. Tasty ordered a cheese and onion. Really tasty.

March 11, 2026
Unprompted review

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