The Cornish Seaweed Bath Company Reviews 2,566

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently highlighting their excellent quality and effectiveness. Many people praise the shampoo and conditioner for improving hair health, making it softer, shinier, and reducing hair loss. The customer service is also consistently described as very good, with prompt and helpful responses to inquiries and issues. Reviewers appreciate the overall user experience, including the ease of ordering and the pleasant aromas of the products. However, some customers also noted issues with customer service, mentioning slow response times or difficulties with the ordering system. A few people found certain products, like the conditioner, to be too thick, making them difficult to dispense without a pump. Additionally, a small number of reviewers experienced dryness or irritation with some hair products, or found certain balms ineffective for eczema.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and... See more

Order

Consumers find the ordering process to be largely positive, with many praising the speed of delivery and the... See more

User experience

People report positive experiences with the user experience. Many customers appreciate the detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely blown away by this product. As a menopausal woman, I’ve struggled with hair that felt dry, dull, and was shedding far more than I was comfortable with. Since switching to the Cornish... See more

Company replied

Rated 5 out of 5 stars

I've only used the shampoo and conditioner twice but my usually tangled, over processed tinted hair is already feeling nourished and bouncy. It's easier to comb through and actually moves rather than... See more

Company replied

Rated 5 out of 5 stars

My go to people! Started using Super Nutrient Oil on my face, under my moisturiser; it amazing, I’m 71 with eczema prone sensitive skin and scalp and their products are so great for me, all over. I te... See more

Company replied

Rated 5 out of 5 stars

I have used many purple shampoos over the years but have never felt compelled to write a review - until now - this product is excellent- lovely shampoo with a nice clean aroma . After using it just o... See more

Company replied


Company details

  1. Cosmetics Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Cosmetics Wholesaler
  5. Toiletries Store

Written by the company

We a small company based in West Cornwall. We create completely natural skincare using sustainably harvested Cornish seaweeds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

I really wanted to love this shampoo…

I really wanted to love this shampoo and conditioner and I understand how hard running a small business is yet I feel that the claims made about the products are over inflated. Really, products should live up to what they claim they do or better still, over deliver. Bought the products as my hair has been shedding so much and I wanted to help slow it down. Given I've only used the product for a month however and no signs of change yet, it leaves my hair like straw and completely ruins my curls. The pump with the alu bottles is fiddly and needs many, many pumps to get a reasonable amount out. I went back to a natural shampoo that is a bit more expensive and with first use, it already slowed down my shedding. Not to say this won't help others but for thick, type 2 curls with shedding, my hair was just left dull and lifeless.

April 19, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you for your honest and thoughtful feedback 💚 We’re really sorry to hear the products didn’t suit your hair type. Curly hair can sometimes need a different balance of hydration and technique, and we completely understand your frustration. Please feel free to email us at victoria@cornishseaweedbath.co.uk and we'll help you further under our 60-day return/refund policy.


Best wishes
Ellie

Rated 5 out of 5 stars

Great products

I have purchased shampoo, conditioner and other hair and face products and I’m really happy with them all.

April 5, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you 💚 We’re so pleased you’re enjoying the range across both hair and skincare — that’s lovely to hear.

Rated 5 out of 5 stars

I have always spent generously on night…

I have always spent generously on night creams and daycare cream for my face… I ordered my usal shampoo conditioner duo and received a free gift of Facial Oil. I tried it… loved it… tried it again… and now im using this day and night as my skin is glowing. I also love the experience of applying it as it feels and smells so good its cathartic…last week I ordered another 3 bottles!!! I also use the hair and scalp oil.. I just use a few drops in the lengths of my hair some days as it really makes my hair ( which is plentiful, slightly fluffy but fine, mid length and highlights) look lustrous and pretty.Again, the scent of the oil is sublime… Just wanted to share my joy of these products🤗 x

April 19, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much for sharing this 💚 We’re delighted you discovered the facial oil and are loving the results — glowing skin is exactly what we aim for. So pleased you’re enjoying the experience as well as the results 😊

Rated 5 out of 5 stars

Renewal Bio Active Moisturiser is…

Renewal Bio Active Moisturiser is amazing, is makes your skin so soft. I really like it and will be buying more when
It’s nearly gone

April 10, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Anne 💚 We’re so pleased you’re loving the moisturiser and how soft it leaves your skin. We look forward to your next order!

Rated 3 out of 5 stars

Products OK, email spam not so much ...

I've generally liked the products I've ordered from the company, although I wouldn't go so far as endorsing all the rather over-inflated claims about what the shampoo et al will do for your hair! I've had equally good results with shampoos half or a quarter of the price. And the new moisturiser price is eye-watering.

In the end, though, I've unsubscribed from their emails and decided to shop elsewhere. The amount of emails they send is verging on spam. And I do object to the regular 'you must be running low on supplies, why don't you re-order' messages. I know when I need to re-order, thank you.

April 11, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you for your feedback 💚 We’re glad you’ve generally enjoyed the products, and we appreciate your honesty. We’re sorry to hear the emails felt overwhelming — we’re always reviewing how we communicate to ensure it feels helpful rather than intrusive.

Rated 5 out of 5 stars

Quick delivery and good communication…

Quick delivery and good communication from them. Shampoo and conditioner is fab and my hair feels great. The aroma in the shower is lovely and makes you feel like your in a spa. Definitely reccommend

April 18, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Margaret 💚 We’re so pleased you’re enjoying the products and that the scent gives that spa-like feeling — exactly what we hoped to create!

Rated 5 out of 5 stars

Cornish Seaweed Company Hair and Skin Products

Cornish Seaweed Company products are amazing. The hair products and Organic Facial Oil have transformed my hair and skin. Delivery was very quick

April 18, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Elizabeth 💚 We’re delighted to hear both your hair and skin have been transformed — and that everything arrived quickly too.

Rated 5 out of 5 stars

Lovely nourishing products

I have been using the lovely moisturiser , face oil and body oil for a while and these products are lovely. My skin has definitely improved.
However I had a bit of a problem with the shampoo and true to their word they refunded my money without any fuss .
I will look forward to using their products in the future .

April 18, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Sheila 💚 We’re so pleased the skincare is working beautifully for you, and we’re glad we could resolve the shampoo issue quickly for you. We really appreciate your support.

Rated 5 out of 5 stars

Thank you!

I have used this product for 2 weeks and from the first wash my hair felt dramatically different. I have been gradually falling out of love with my hair since turning 40 four years ago. My hair had become dryer, more fragile with significant breakage and hair loss. This product has reduced my hair loss and transformed my hair. It is full of life and feels nourished and strong again. Thank you Cornish Seaweed for making me fall back in love with my hair again.

April 4, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much for sharing this, Miranda 💚 It’s wonderful to hear you’ve fallen back in love with your hair — that’s exactly why we do what we do. We’re so pleased it’s feeling stronger and more nourished again.

Rated 5 out of 5 stars

Brought the shampoo and conditioner…

Brought the shampoo and conditioner initially for my Granddaughter who suffers with Eczema, her scalp was very itchy and Flaky. On using the product over 6 weeks the itching and flaking has gone. Took a bit of getting used to the shampoo not lathering but this is due to no sulphates, you only need 2 pumps and apply to the roots for good results. Hair smells amazing , shiny and soft.
Was so impressed purchased the body wash. On first application wasn’t keen on the smell( personal preference) but that outweighs the results to the skin. Eczema has calmed down feeling soft and no itching.
Price wise it seems expensive but the results outweigh the cost of trying other regular products.

April 17, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Lilian 💚 We’re so pleased your granddaughter’s scalp has improved and that the body wash has helped too. It’s lovely to hear the results have made it worthwhile — thank you for sharing.

Rated 5 out of 5 stars

What a great Company!

I would like to write a review not only about The Cornish Seaweed Company products but also about their swift and efficient attitude to sorting out a problem I had. All of my purchases with them have left me with a warm feeling inside. They really do appreciate their customers!
I have used their shampoo and conditioner which I love. Then I purchased the purple shampoo and conditioner which has calmed my frizz enormously - I have had so many lovely compliments from friends and family that I will definitely be purchasing again. Also I’d like to mention their perfume less soaps. They are fabulous! I have very sensitive skin with severe psoriasis on my hands and feet - this soap is so gentle and doesn’t dry my skin out at all - and miraculously it doesn’t make my hands and feet sting at all when I wash them. A really fabulous company! Thank you so much! 😊

April 10, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you so much 💚 We’re delighted we could help both with the products and resolving your issue quickly. It’s wonderful to hear how well everything is working for your hair and sensitive skin.

Rated 5 out of 5 stars

I was skeptical as I have curly hair…

I was skeptical as I have curly hair and used some lovely products specifically for curls. But when I saw these products on fb and all natural made in Cornwall, I decided to give them a go and wow am I glad I did so. My hair is still curly and smells lush, but best bits are, less is more and fair soft my hair is. Highly recommend

January 8, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Elaine 💚 We’re so pleased you gave it a try and that your curls are still thriving — just softer and healthier. That’s exactly what we aim for 😊

Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase. Within days my hair feels thicker and is glossy.
Quick delivery.

April 3, 2026
Unprompted review
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Reply from The Cornish Seaweed Bath Company

Thank you, Julia 💚 We’re so pleased you’re seeing such quick results with thickness and shine — and that delivery was smooth too.

Rated 5 out of 5 stars

I love your products and I have been…

I love your products and I have been using them for a while now I like that they are organic and natural I have been a therapist for over 30 years and I’ve always worked with organic products these make my skin feel hydrated soft making the skin glowing and younger looking I feel I’m putting skin food onto my face and body I will be continuing to use these products thankyou

April 17, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Jayne 💚 It means so much to hear this from someone with your experience. We’re delighted the products feel nourishing and are supporting your skin so well.

Rated 5 out of 5 stars

Great products easy to deal with…

Great products easy to deal with arrives quickly. You need to use a small amount and my skin feels amazing. My hair so much thicker will use again definitely it does what is says on the tin!

April 17, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Jan 💚 We’re so pleased you’re seeing results with both your hair and skin — and that a little goes a long way too!

Rated 5 out of 5 stars

Purple Shampoo

Just tried for the first time after finding my purple hair products harsh. very pleased. Lovely product.

April 17, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Miriam 💚 We’re so glad you’re enjoying the Purple Shampoo and finding it gentler than others — lovely to hear.

Rated 1 out of 5 stars

FIRST AND LAST ORDER! Poor communication with their customers.

First order with the company I was so looking forward to receiving lovely products to give as a present. On opening the box, there was little to no packaging and all the bottles were really dented. I have been trying to contact the company by their preferred method but I'm yet to get a reply. Won't be using them again.

April 6, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi JJ,

Thank you for sharing your experience and we're very sorry to hear that you received dented bottles. This is certainly not the kind of experience we want you to have.

Could you please email us directly at victoria@cornishseaweedbath.co.uk? We would love to resolve this to your satisfaction.


Best wishes
Ellie

Rated 1 out of 5 stars

Non existent customer service

I left a review on 2nd April saying that the conditioner wasn’t fit for purpose as it was so thick I couldn’t get it out of the bottle. I got a response on 6th April saying they were sending me some pumps which apparently I should have ordered with the product!!!!! Here we are 10 days later, no acknowledgement, no pumps, no reply to the emails I’ve sent chasing this. Just one VERY expensive conditioner that I can’t get out of the bottle. Why sell a product without a pump if you need a pump to be able to use it?! Worst customer service I’ve come across for a long time. And to make matters worse I get daily email ads from them trying to get me to buy from them again. NO. Never again.

April 2, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Annie,

Thank you for sharing your experience with us and we're very sorry to hear that you haven't received a pump. I tried checking and the only email we got from you was yesterday, April 16 informing us about your experience with the customer service.

We honestly cannot locate any other emails. I am so sorry that this has been your experience.

Could you email us directly at victoria@cornishseaweedbath.co.uk please? We would love to resolve this to your satisfation.


Best wishes
Ellie

Rated 1 out of 5 stars

I initially ordered the facial balm and…

I initially ordered the facial balm and skin repair balm for eczema and then decided to try out the body wash. Once it arrived, I emailed straight away to say I would like to return it. I had not used the products as I was testing out another product from a different company for the eczema. I emailed 3 times and I struggled to find a phone number in which I called 2 incorrect places (one was affiliated with the company but they too only had the hello@ email address and no telephone number despite the website claiming easy returns and responses in 2-3 business days.

In my frustration with having my parcel sat next to my door for over a week and no response, I decided to just try them and again disappointment. The facial oil and balm rescue did nothing for the eczema but just make it abit moist. The tin it comes in is quite small for the amount that you pay. The body wash...well I was not fond of the smell at all. I spent around £72 in total and I am so disappointed with the customer service and the products. Will I get a refund? Let's see.

April 6, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Jasdeep,

We received the email you sent to victoria@cornishseaweedbath.co.uk and a full refund has already been processed for you.

If we can help with anything else, feel free to reply to Victoria's email.


Best wishes
Ellie

Rated 5 out of 5 stars

Wonderful…

The current e mail platform isn’t working, but I believe this is now being updated . When a problem arose with my order, Victoria was quick to offer a solution.

I love all the products this company cleverly produces.

The shampoo and conditioner really help my post menopausal itchy, sore scalp. The conditioner thickness and aroma are wonderful, especially used with the scalp brush. The free full sized products are a great bonus each time I order.

I have always used high end hair and skin products, but these are probably the most effective to date!

April 13, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Jayne 💚 We’re so pleased you’re loving the products and that they’re helping your scalp feel more comfortable. We appreciate your patience while we improve our email platform too.

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