COS Reviews 151

I have purchased a black silk polo neck and 5 days later, I receive a navy v-neck jumper which has nothing to do with my order.
I called the customer service and they could do nothing to make me happy or help me.
Just told me to go to a shop (Westfield which is 10 miles from where I live), pay for the parking, spent half a day in transport to get there AND the polo neck is not available in the shop so when I get my refund, I will have to order the item online again and wait for it to be delivered at my home.
No gift to say sorry or nothing, nothing....
I will NEVER buy in this shop again.

The quality of the products has massively declinced over the years. I still own suits from years ago from this brand that hold form and rarely show signs of wear. But several of my recent orders (one suit, several sweaters, cardigan, shirts) are of bad quality, some of them I returned immediately, the ones I kept only held one or two times of wearing and are now either showing heavy signs of wear or are utterly destroyed.
This would not be acceptable for even half the price.

However, shipment and returns service is good, this is the only reason why I do give 2 stars.

I paid for express delivery £10 on Friday afternoon, delivery should have been 1-2 days. It is now Tuesday evening and I have just received an email saying that delivery was attempted this afternoon but nobody was at home. I have been at home all day. Please do not insult me or your wider customer base. When I do get my hands on my order it will go straight back unopened.

I wanted to love this brand and I am so disappointed! I made my first purchase the beginning of December and I ordered the famous crossbody bag in dark brown. Once I received the bag I couldn't believe my eyes! The leather had a deep cut on one side like a knife went through it. I contacted support and they told me they couldn't exchange. I had to return the bag and purchase a new one. I really wanted it so I did that. January I received my second order and again the bag had the exact same cut. I contacted support again and I was told exactly the same thing. I was not compensated in any way and I am still waiting for my refund. The customer support is awful and I still cannot believe the product quality. If it was one bag I would understand that sometimes things happen but to have 2 bags with the same knife cut is a problem. It is a shame because it is a lovely item and I really wanted it.

For once I read the reviews on here before ordering.

However Cos had a short wool beanie that I wanted, and was prepared to risk the cost.

I've never used them before but was very happy.

The order arrived, well packaged, and all correct some six days after placing the order.

On the basis of this experience I would use them again.

BEWARE purchasing in store!!
I have always ordered online & there has never been an issue returning items. I live in Edinburgh where there us no Cos store. Recently while in holiday in Dublin I purchased a top. It was faulty after a few wears loosing its shape. I realised quite quickly looking at their website that there is no system to return faulty goods unless you can go into a store. Their solution? travel to Glasgow to return the item but the refund “ is at the discretion of the store”. This will cost me more than the t-shirt! What a terrible non- service.

COS-Italy customer service is, in my opinion, extremely disappointing.
I have sent four times a simple request. Each time I was sent bureaucratic responses which do not even remotely address the issue. I was hoping to help myself but also COS and their future customers. It turned out to be a colossal waste of time. I suggest not to contact customer service if possible

Refused to refund, even though the item hadn't been posted. Extremely slow service, which I was not informed about when buying.

It's the kind of online service you'd get 20 years ago, and clearly this brand won't be around for long.

Avoid.

I ordered a dress in the sale. I received an email to say delivery would be delayed. By the time the parcel came i was away and it was delivered to neighbours. When I opened the parcel. the paper work was correct for my order but the cotton dress had turned into a fleece. The dress is no longer available so I have had to find out how to return an unordered item with the wrong paperwork. I can only have compensation if I spend more time taking out an account with this incompetent and inconsiderate company. Why would I do that?

I tried so hard to love this brand. I ordered twice on the website and I had the same experience each time. Expedition that would be delayed for a week, then another week to get the parcel delivered. I waited 2 weeks and a half for an order that didn’t fit and that I had to return (another 2 weeks to wait). The second order was worse, it’s been 2 weeks and no update on the Swoopin website. One week my package didn’t move. For a brand who sells quite expensive clothes, the service doesn’t match and is awful. Won’t repurchase again.

Really bad online experience: delivery not done, package returned, IMPOSSIBLE to reach customer service either online or by phone... Waiting for refund now... Dreadfull

my experience was very negative. I placed my order and waited over a week. Then I wrote to the customer service with a question where is my order. Then I went on vacation. A week after arriving home, I see in notifications that my order was delivered to my partner, as they wrote to me in customer service. which partner? I was in another country with my whole family. to whom my experience was very negative. I placed my order and waited over a week. Then I wrote to the support service with a question where is my order. Without waiting for my parcel, I went on vacation. a week after arriving home, I see in notifications that my order was delivered to my partner, as they wrote to me in customer service. Which partner? I was in another country with my whole family. To whom did you deliver my package? They promised to help me. But it's been quiet for a few days now. Why should I pay for something I never received?

I feel so very dissatisfied and disappointed.
I have to say that it is my first purchase from COS and definitely the last. My item was too large- certainly not a regular fit as was written on the website, I've reached customer service at least to try and replace it, but no- they take money for the return and not send a replacement- total waste of time! Besides, the quality was not the best- threads were stuck from all stitches. The policy of not replacing the items, not in stores nor online made me feel very uncomfortable, disappointed and wasted my time and money. Very poor customer service.

These people have no idea about customer service. I tried to order a cashmere top for my wife, and was invited to register my e-mail address for a 10 per cent discount. The website is a shambles. I think I finally managed to order, but the 10 per cent discount was missing. I was astonished to discover that they are part of H & M. Avoid like the plague. They apparently take no notice of customer complaints, and you cannot complain directly. A joke of a business. Don’t touch with a barge pole!

Poor delivery with delay. Does not help with the situation when you only send an apology mail.

AVOID the mail order branch of this Company - it barely functions professionally, certainly it completely lacks efficiency. Customer 'service' related to this is non existent!! Completely negative experience - long delays to shipping and they fail to refund within the stated timeframe. Useless and an experience full of hassle.

Nice clothes but very slow returns service which makes me reluctant to order again online.

wondeful aesthics whenit comes to their fashion,
nightmarish vibes when it comes to their online customers service.
as others here have stated, they are so slow in their responces/actions that goes beyond the "they take their time" expression.i believed they died on me which made me sad :-/
their calm manner, extra politeness combined with the slow responce rate and randomness in their ability to sort out orders is so ironic, unless you are the customers...Nice drama and all but having seen customers service potential from their revals like Inditex, which actually make much more inferior products is cringy. Not all hope is lost though, as they just returned my message that I send them last year...

Wonderful clothes, but appalling online service, from ordering to returns is just a nightmare. I will buy in store but will never use their online system again. They need to get with Zara to find out they manage to get it so right

I really like the clothes from them! Very nice design and good quality ! Price worthy