cosfun.com Reviews 40

I had ordered a dress and paid more than the cost of the dress, almost $40, for the express shipping (4-6 days) and it arrived in 3 days. But it wasthe wrong size. They were amazing about it and told me they would send me a new one, and then I made sure to ask if it would arrive by December 1st, their site says to let them know if you need it by a certain day, because that was the day I needed it for. They told me I would get an email with a tracking number. I did not get said email, so I hit them up a couple days later. They sent me the tracking number and showed that they had shipped it the 18th (the day after they said they would but I gave them the time zone benefit of the doubt). I gave them until November 28th, trying to be understanding due to the holidays, then emailed again one the 29th, 11 days after they shipped it, asking for a refund on the shipping, not even on the dress. They told me today (Day 12) that they wouldn't refund due to "outside circumstances" and that shipping usually takes 8-11 days. I sent a screenshot of my receipt showing I paid for 4-6 day shipping, not 8-11 days. I got a response, and all they told me is that I could get $10 refunded. Currently fighting this battle, and I leave for my event in the morning. So now I am out the money, and still don't have the dress in time for the event even though I thought ahead and put out the cost for the fast shipping. UPDATE: They admitted they chose a different shipping method when they sent out the replacement, but still say that because they had sent out the replacement the day I told them there was an issue they are not at fault; even though they didn't send the replacement with the method I paid for, to ensure it got here by the date I followed their instructions and gave them a heads-up about. UPDATE 2: They are now trying to say that because they reduced their shipping prices, AFTER I paid $38 for it, the best they can do it $12.

I’ve ordered many cosplays from this website and all of them were exactly what they said they were! I love the things is have bought and plan to buy more from cosfun in the future!!

I ordered a genshin impact cosplay. I had a some difficulty ti pass my order and the staff helped me very well. They also have a nice discord community.
The costume quality is verry nice I recommend it

I have purchased several cosplays from Cosfun and they have all arrived on time and with great quality.

Even when there was a shipping issue, they were more than willing to work with me to make sure things were taken care of and handled properly.

Customer service & product quality is honestly why I shop here more than other cosplay sites.

This is the quality I have been looking for! And the customer service is awesome.They are very responsive and accommodating. They actually went out of their way to help me when I was in a bind. They made my daughter's first public cosplay perfect. The boots we bought were STUNNING. We got a lot of compliments on them at Comic Con. Extremely well made and sturdy. I can absolutely say that you can and should trust this company.

I recommend cosfun at 100%. The outfits are of great authentic quality, no complaints whatsoever and have always had excellent experience with this company.

i haven't received my cosplay yet, but I'm from Europe and now i have a problem with Zoll(idk what it is in english, some tax stuff ig?)
+ i have been receiving weird phone calls and messages.
I will update this review when/if i receive my cosplay

I ordered shoes for my daughter for Halloween and I paid expedited shipping so they would be here in time and this was weeks ago and they still haven't shipped

Placed my order with $30 expedited shipping on September 19th and it’s still not shipped. Was told the process is 7 days and 3 days to ship. Today is October 20th, well over a month, and NO update with shipping or any email to state they’re running behind but will guarantee delivery before Halloween. NEVER AGAIN will I purchase from them.

They promised a shipment of between 3 and 5 days, it has been more than a month and I have not received the product, I try to contact them and they don't respond, it seems that I am not the only one, they are really trying to scam people, I don't recommend it not at all, right now I'm going to go to the bank to bring back my money

HORRIBLE customer service. I ordered an item and paid for fast delivery. Was promised 3-5 business days... it has been 2+ weeks now. When you try and contact them, nobody answers simple questions. I understand shipping may take a while since it's probably from China, but don't promise 3- 5 business days and then not answer back. Super frustrating. Highly do NOT recommend orders from here.

I Love how Nice! I haven't percested anything from them yet but my friend has and the cosplays are great! They are all so kind to!

This is a really high quality company! All my costumes from Cosfun are so comfortable and met what I've been looking for to cosplay.
Its forum is also a good place to find new cosplayers and exchange ideas and tips to help each other!

The quality is great and fits very well! Highly recommend this store!