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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them to be well-made and accurate to descriptions, especially considering the affordable prices. Many consumers also highlight the fast delivery times and good communication from the company as positive aspects of their experience. The costumes are often seen as a great option for those new to cosplay or looking for budget-friendly choices. However, some people were dissatisfied with certain aspects. Issues with order processing times and communication regarding these orders were mentioned by a few. There were also instances where the product received did not meet expectations in terms of quality or fit, with some customers finding items to be cheaply made or not matching the sizing charts. Delivery experiences were mixed, with some reporting delays or problems with the chosen courier service.

What people talk about most

Product

Users describe ambiguous interactions with product quality. While many customers praise the amazing quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing and accurate quality of... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise fast shipping, with items... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report fast processing and delivery,... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers found costumes to be an affordable option,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a cosplay as part of a collaboration with COSHD. The communication took place via Instagram, which felt a bit unusual to me at first – but everything worked out in the end! The costume a... See more

Rated 4 out of 5 stars

I have an Alice in Wonderland costume. It is so pretty, it could be worn as a regular dress (if the material was better). I hope they will start making size XS.

Rated 4 out of 5 stars

Overall it’s great. The products are as described. Although not the best but the price isn’t high. Fast shipping and great communication

Rated 4 out of 5 stars

I had a collab with COSHD everything was delivered correctly and received earlier than anticipated. The costume it’s self is simple made with thin basic material, fits well needs small adjustments... See more


Company details

  1. Costume Store

Written by the company

Coshd specialized in tailor made costume making, having been in this field for more than 8 years. The costumes from Coshd are all hand-made, this is the main difference between our costumes and other fancy dress and cheap mass products.


Contact info

3.6

Average

TrustScore 3.5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid

Where do I begin…

I ordered a Princess Leia gold bikini costume. It arrived and was not as described or photographed.
The images on the website clearly show two straps, one of which is fastened with Velcro. What I received had 3 straps and no Velcro. The additional strap was odd and just made the whole thing look weird as it cut across the boobs and made them look an odd shape.

When I contacted their customer service they refused to believe it was incorrect and offered me a £10 refund. I refused and stated as per their returns policy I am due a full refund. They even told me to take the £10 and sell the costume on eBay or gumtree…(?!?)
A few weeks of back and forth they agree that the item is not as described and I can have a full refund after funding the return to China.

I am MORE than happy to return the item as I am not going wear it but I have already paid postage to receive the item and now paying MORE to get my money back. It’s ridiculous. I’ve asked for a prepaid label which I no doubt won’t receive.
So just a warning to buy at your own risk…

April 18, 2025
Unprompted review
Coshd logo

Reply from Coshd

Hi, I see that the customer service agent has refunded you in full, please check your account and thank you very much for your understanding.

Rated 5 out of 5 stars

Decent quality, very happy

Have several of coshd costumes and have no complaints! They're fairly decent quality, with strong closures that don't appear to be coming loose with multiple wears and I often receive a lot of praise when I wear the costumes to comic con. Very pleased with things I've received from them!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Powder cosplay

I get Powder cosplay so fast thanks to Coshduk, the price and quality are ok and they are so kind with me. Thanks you so much

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t ever buy from this company

Don’t ever buy from this company. They pretend they are a UK company but they ship from China and when your order is wrong you won’t get your money back. I ordered a dead pool costume for a kids party. I ordered a medium costume, the jumpsuit fitted ok but the stitching was very poor and the belt that came with it was the size of XXL and is not adjustable. It was the same for some of the other strap on accessories too. The mask was also a completely different colour to the suit. When I asked to return the costume as it wasn’t fit for purpose they told me I would have to pay to ship it back to China and pay the cost myself. As you can imagine this isn’t cheap. When I refused to pay that they said they would offer me 10% off and for me to sell it on eBay. I can’t sell it on eBay because whoever I sell it too would have the same issues as me and would want a refund from me. After telling them this was unacceptable and I wanted a full refund without me being out of pocket for shipping back to China they stopped replying to me.

February 21, 2025
Unprompted review
Coshd logo

Reply from Coshd

Different monitors display different colours. As you are concerned about colour, we have tried to accommodate your colour requirements as much as possible. If you still don't want the costume, you can return it and we will provide you with a full refund for the costume. We apologise for any inconvenience caused.

Rated 1 out of 5 stars

Unreliable

I ordered a marvel rivals cosplay on february 6 (cosplaying is my income) - waited 15 days maximum for process time, a month later they still didn’t process or ship anything. asked to cancel it and ordered from aliexpress instead.

March 5, 2025
Unprompted review
Coshd logo

Reply from Coshd

Hi, your costume making time is around 7-25 days. We have processed a refund for you at this time, thank you for your understanding.

Rated 5 out of 5 stars

So far I have had a good experience…

So far I have had a good experience with this company.
My sons star lord costume is very nice. The t shirt did not arrive but they are in process of either refunding this part or resending it.
So I have now ordered the Sam Wilson captain America brave new world costume for my other son and I look forward to reviewing this when it is made and received.
The star lord costume was made with quality materials and looks like a perfect example and screen accurate.
This part is important to my sons who love to attend comic cons and want to look the part.
You must have paitence as these costumes can take a while to be made and then sent out.
But they are worth the wait

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t trust

Was helpful at beginning saying they would process it quickly but as soon as they had my money. Was not helpful at all.
It’s disgusting that I have to pay and return it out of my own pocket, even tho I have already paid extra for fast shipping which wasn’t fast at all.

January 28, 2025
Unprompted review
Coshd logo

Reply from Coshd

Hi, can you send me your order number to check for you?

Rated 1 out of 5 stars

Worst experience ever!

I ordered an abba outfit for a themed party. I read the bad reviews but thought that I'd order a size large as I am petite it would fit anyway. The outfit arrived weeks later, and was too small at the chest area ! So i did write to the customer service asking how to send back for full refund, someone answered me twice asking me to measure the outfit and give her the measurements to check if i ordered a large! I couldn't believe their explanation sent twice as its the first time i see a company refusing to take a return and asking the customer to take measurements of an item!! Their sizing is totally wrong believe me for EU/UK sizing and you will be wasting your money and time! Very appaling commerce, in 2025, you should be able to return or exchange any item in the world no quibble or further checks needed!!! They offered a refund of 2 pounds ! Avoid avoid avoid !!

February 17, 2025
Unprompted review
Coshd logo

Reply from Coshd

Hi, we're asking you to take measurements for your own protection. If our garments are not the correct size, we can send you a new one for free. Of course if you purchased the wrong size yourself, you can contact us to send you a return address. Thank you for your understanding.

Rated 5 out of 5 stars

Black Panther

Black Panther: Wakanda Forever Shuri Cosplay Costume Jumpsuit Swimwear Outfits Size XL. I looked everywhere for this item for a carnival and I found it; I was skeptical to purchase but I am so happy I did, the price and quality was right. It's true to size and stretchy (like a one piece bathing suit), it fits like a glove. The print is bright. I was scared I wouldn't receive it in time so I purchased faster shipping and I received it in good timing. The customer service is impeccable: great communication, professional, and understanding. I am a very satisfied customer.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great site. Good delivery time…

Saw couple negative reviews but mostly about timescale. I ordered this item and it arrived in 10 days. I had tracking info and updates. Really pleased with the costume. Will purchase again from here if I need. No issues at all. Thanks you.

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order - poor quality

My son wanted a Napoleon hat as a gift. The hat came later than promised. Additionally, the item was VERY poorly made and packaged without care.

December 25, 2024
Unprompted review
Coshd logo

Reply from Coshd

Hi, the standard shipping on your purchase is about 10-15 business days after shipment to arrive, you received it 6 days after shipment, within normal processing time. Regarding the quality issue, you can take a photo and send it to customer service, if it's our problem, we will definitely take care of it for you, thank you for your understanding.

Rated 1 out of 5 stars

Disappointed

Disappointed. I ordered a £50 costume and paid extra £20 delivery to get it express. I ordered a whole outfit and accessories. The only thing that turned up yesterday was the hat nothing else but it says it’s been delivered!? No other information. I needed it in 3 days time and they have completely let me down.

January 20, 2025
Unprompted review
Coshd logo

Reply from Coshd

Hi, the time it takes to make the costume you ordered is about 7-15 days, and fast shipping is about 5-8 business days after shipment for delivery. Your costume is within the normal processing time and is currently showing as signed for, thank you for your understanding.

Rated 5 out of 5 stars

Nothing to complain about :D

I've ordered from coshd a few times now for a couple of cosplays, wigs and footwear. Orders arrived within a couple of weeks and were exactly what I expected upon arrival. More than happy with my experience and value for money, will be ordering from them again in the future.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

It was a pleasure! I loved founding this store and try their products. My first purchase was Mina from Kaiju 8 and everything was incredible: the time process, the shipping, the quality of all the fabrics... I loved it! They were also very concerned helping me picking the size and everything!

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company!!

Ordered a costume on the 12th of October 2024, paid for fast delivery in hopes it would arrive in time for me to use it for Halloween and it did not. Emailed them about this and they were not very helpful in regards to a refund. Ended up keeping the costume, tried it on and it turned out it wasnt even the correct sizing! Not to mention the fabric was tacky, uncomfortable, and the costume had loose threading! I highly recommend NOT buying from this company, as it is a waste of time and money.

October 12, 2024
Unprompted review
Coshd logo

Reply from Coshd

Hi, sorry for the inconvenience, can you send me your order number? We'll get it sorted out for you as soon as possible.

Rated 3 out of 5 stars

Probably won’t use again.

Took over a week to be shipped out, didn’t arrive in time, was told I’d need to pay extra for it to arrive in time but the cosplay was already so expensive as it was, so it is my own fault for not paying extra (£15 extra). However, I have ordered from this cosplay company many times before where it has arrived in just over a week or two weeks, this was ordered on the 5th of December and didn’t arrive til the 28th, I know for next time to order way more in advance. I know that it is also near Christmas so it is to be expected, I just wish the company would give you an estimated arrival date before ordering, as this would have made me get something else for Christmas.

Another thing is, the costume was £70, discounted, however when it arrived, elements of the cosplay were already breaking, other than that it’s a lovely costume hence why i have given 3 stars, I would have given more if it weren't for it breaking and long shipping.

December 28, 2024
Rated 5 out of 5 stars

Demon slayer cosplay

I ordered a cosplay from here and they originally sent the wrong item but after i contacted them they quickly sorted the issue out and sent the correct one straight away at no extra cost. The cosplays are high quality

July 26, 2024
Unprompted review

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