Superb customer service from Hansen. Ordered two separate replacement controllers for heated throw. I chose the wrong ones. Emailed with info and response was prompt. Refund arranged and I was giv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Grace truly exceeded all of my expectations. It’s so refreshing to deal with a company that genuinely places customer experience at the heart of its values. Although my heated blanket remote... See more
The electric heated throw has exceeded my expectations. It warms up quickly, feels incredibly soft, and the built-in safety features give real peace of mind — it regulates the heat to avoid overheati... See more
Company details
Written by the company
Cosi Home is a world renowned manufacturer of luxurious and cosy heated throws, heated pads, electric blankets and light boxes.
Contact info
Ryland House, NW5 3EH, London, United Kingdom
- help@cosihome.com
- cosihome.com
4.4
Excellent
532 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They responded to my complaint about…
They responded to my complaint about not being able to order a replacement controller and cable by supplying a new blanket and cable unit the same day. This was excellent customer service.
May 16, 2025
Unprompted review
Reply from Cosi Home
Thank you for your feedback! We're glad we could resolve the issue quickly and provide a new blanket and cable. We truly appreciate your kind words about our customer service!
The first parcel was notified as lost…
The first parcel was notified as lost in transit at Hull. I contacted the company and they confirmed this and replaced my purchased item in time for the birthday it was bought for. Good customer service thank you,
May 2, 2025
Reply from Cosi Home
Thank you for your feedback! We're sorry the first parcel was lost, but glad we could get a replacement to you in time. We appreciate your kind words and support!
Cooling blanket that actually works and…
Cooling blanket that actually works and is truly comfortable. Price is great and deliver fast. Couldn't ask for more.
May 2, 2025
Reply from Cosi Home
Thank you for the fantastic review! We're thrilled to hear you're enjoying the cooling blanket and that everything met your expectations. We appreciate your support!
Reply from Cosi Home
Thank you for the great feedback! We're so glad you're happy with your purchase after a few days of use. We really appreciate the 5 star review!
Great support
The dehumidifier has great value for the price. Sadly, it started malfunctioning (radiator is icing) after about a year. The support was fast and to the point. After a few mails, they decide to do a full refund because they didn't had the unit anymore to replace it.
April 22, 2025
Unprompted review
Reply from Cosi Home
Thank you for your feedback! We’re sorry to hear your unit developed a fault, but we’re glad our support team was able to assist you quickly and offer a resolution. We appreciate your understanding and hope to have the opportunity to serve you again in the future.
Great brand
Contacted them after having a breakdown with my throw heated blanket and swiftly they responded and with consideration offered a replacement of the product.
A brand that considers their reputation.
April 19, 2025
Unprompted review
Reply from Cosi Home
Thank you so much for your feedback! We're really glad to hear our team was able to respond quickly and offer a replacement with care and consideration. It's great to know you felt supported — we truly appreciate your trust in our brand.
Excellent support
Excellent support
Helpful and understood the problem and rectified the problem in a couple of emails.
April 17, 2025
Unprompted review
Reply from Cosi Home
Thank you for your kind feedback! We’re glad to hear our team understood the issue and resolved it quickly over just a few emails. If you need anything further, don’t hesitate to reach out.
Fabulous customer service.
April 10, 2025
Unprompted review
Reply from Cosi Home
Thank you! We're so pleased to hear you had a great experience with our customer service.
Good & quick customer service
I've had my Cosi heated blanket for a few years now and it is amazing in the winter.
My controller has given up the ghost a few times and so I keep ordering new ones. The most recent one upon delivery worked once and then never again. After about a week of trying every plug socket in the house, I emailed Cosi and asked for a replacement. I had abit of a faff providing a video of the not working controller (the video was too big to send and so I had to create a we-transfer account) which is fine- they of course need proof of the fact the controller wasn't working.
After a day or 2 of emailing, I received an email saying the controller was out of stock and so a replacement couldn't be sent but Cosi had issued a refund.
Pretty simple process, Grace in customer service was responsive and helpful. I'll be ordering a new controller when they're back in stock!
April 16, 2025
Unprompted review
Reply from Cosi Home
Thank you for sharing your experience! We're so glad to hear how much you've enjoyed your Cosi heated blanket over the years. We're sorry for the trouble with the controller, but it’s great to know Grace was able to support you through the process and get things sorted. We appreciate your patience with the video request and your understanding while stock is replenished — we’ll look forward to welcoming your next order when the controller is back!
Brilliant customer support
Brilliant customer support. Really quick to respond and went above and beyond to help me. The heated throw is amazing, my whole family now have one!
Thank you Hanna & team. I would certainly recommend Cosi Home.
April 12, 2025
Unprompted review
Reply from Cosi Home
Thank you so much for the lovely feedback! We're thrilled to hear you’re enjoying the heated throw and that it’s become a family favorite. It’s great to know Hanna and the team were able to support you so well. Your recommendation means a lot to us!
Delivered ahead of time
Delivered ahead of time. Grest service. Details monitored all the way.
March 25, 2025
Reply from Cosi Home
Thank you for your feedback! We're glad to hear your order arrived early and that you were happy with the service and tracking throughout.
Customer service great
March 26, 2025
Reply from Cosi Home
Thank you! We're really happy to hear you had a great experience with our customer service.
Excellent service very good to deal with
Excellent service very good to deal with
April 10, 2025
Unprompted review
Reply from Cosi Home
Thank you! We’re delighted to hear you found our service excellent and easy to deal with.
The best electric under blanket ever
March 27, 2025
Reply from Cosi Home
Thank you! We’re thrilled to hear you think it’s the best electric blanket ever!
Very responsive and attentive customer…
Very responsive and attentive customer service, who first advised about potential issues with product and then offered a new replacement when solutions did not work.
April 4, 2025
Unprompted review
Reply from Cosi Home
Thank you for your feedback! We’re glad our customer service team was responsive and attentive, and that we could provide a replacement when needed.
Reply from Cosi Home
Thank you for your kind words! We strive to be helpful, fair, and prompt in all our interactions, so it’s wonderful to know that you had a positive experience with our company.
Very good after-sales service
This is the best helpful company that i known.After somes problems With my throw. I contacted them and a replacement was supplied. They really do care about their customers.
Cedric.
March 28, 2025
Unprompted review
Reply from Cosi Home
Thank you so much for your wonderful feedback Cedric! We're delighted to hear that we could assist you promptly and provide a replacement for your throw. Caring for our customers is at the heart of everything we do, and it’s great to know that you felt supported throughout. We truly appreciate your kind words!
This must be the most helpful company I…
This must be the most helpful company I have ever dealt with. I received one of their throws as a gift and when it stopped working I contacted them and a replacement was supplied. After some considerable time the controller failed and once again the service I received was exceptional. They really do care about their customers.
March 21, 2025
Unprompted review
Reply from Cosi Home
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to support you through both issues with your throw and controller. Providing exceptional service and genuinely caring for our customers is something we take great pride in. Your kind words mean a lot to us!
Great customer service
After unfortunately damaging my control for my heated throw under recliner chair, I contacted Cosi home and quickly received reply. After supplying them with pictures of the damaged control, I was informed they were sending replacement free of charge. Thank you Hanna for great customer service.
March 24, 2025
Unprompted review
Reply from Cosi Home
Thank you so much for your kind words! We’re sorry to hear about the damage to your heated throw control, but we’re glad Hanna and our team could assist you quickly and get a replacement sent out. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you need any further help, please don’t hesitate to reach out!
I bought an electric blanket from this…
I bought an electric blanket from this company which unfortunately stopped working after a few weeks. Not a problem. The company responded immediately to rectifying the situation by sending me a new item. That was the proper and fair thing to do.
March 18, 2025
Unprompted review
Reply from Cosi Home
Thank you for sharing your experience! We’re sorry your electric blanket had issues but glad we could quickly make it right by sending a replacement. Your satisfaction and trust mean everything to us, and we’re committed to providing fair and prompt service. Please don’t hesitate to reach out if you need anything else!
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