Cosme Paradise Reviews 

323
TrustScore 1.5 out of 5

1.4

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Rated 2 out of 5 stars

Two free gifts were supposed to come with the purchase, but no sign of them. I'm not concerned at the loss, as these were just small items and didn't influence my purchasing decision at the time... See more

Company replied

Rated 2 out of 5 stars

I was informed that my order was shipped on the 8th October 2013, with the tracking number RC900575361HK. I placed my order on the 29th September, over a week prior to my order being shipped. I was... See more

Company replied

Rated 1 out of 5 stars

I placed this order on 30th July and I have still received no confirmation that it has been shipped! I could forgive that if the parcel had been delivered but no sign or siting of it here in Weston s... See more

Company replied

Rated 1 out of 5 stars

Placed my 1st order with them Nov'13, product never Delivered n when asked 4 Refund, was given lots of Excuses n kept Stalling as well as Don't really bothered 2 Respond 2 Emails until I Wrote... See more

Company replied

1.4

Bad

TrustScore 1.5 out of 5

323 reviews

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1.4

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(323)

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Rated 1 out of 5 stars

Good deals TERRIBLE logistic and shipping

I have not received my order yet. How can it take sooooooo much. Never buying from you again. Never recommending you either

November 1, 2013
Unprompted review
Cosme Paradise logo

Reply from Cosme Paradise

Dear Rocio,

Thank you for your feedback , according to the courier tracking record, they tried to deliver your parcel (7JH6111597) on 30-Oct but unsuccessful. They have updated the parcel was delivered on 4-Nov, please kindly contact us if you still not received the parcel .

You can track the parcel on DirectLink website: http://www.directlink.com/en/Pages/home.aspx

Sorry for any inconvenience caused and thank you for your understanding.

Best Regards,
Cosme Paradise

Rated 5 out of 5 stars

Arrived with a bow on top

After ordering unfortunately there was no option to track my order but once I enquired, I have received a response right away. It took about 7 business days to get to Australia. Quality of the pproduct is to my expectation.

October 31, 2013
Unprompted review
Rated 3 out of 5 stars

Just correct.

Not very fast. I expected more information about the delivery.

October 31, 2013
Unprompted review
Cosme Paradise logo

Reply from Cosme Paradise

Dear Customer,

Thank you for your feedback ,please kindly note order # 100005310 has been shipped and the tracking number is RC900578425HK .

you can track the parcel status on Hong Kong Post website: http://app3.hongkongpost.hk/CGI/mt/mt2result.jsp

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

Rated 3 out of 5 stars

Good but may be a bit careful next time

I was a bit disappointed that the mascara I got was already dried out and I spent over $80 to get a few free things but I only got the stuff I bought. I was actually looking forward to that free blush but anyways it was good overall, shipping was fast and packaged really nicely

October 31, 2013
Unprompted review
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Reply from Cosme Paradise

Dear Jennifer,

Thank you for your feedback , please kindly note the free gift has been separately shipped from different warehouse by airmail .

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

Rated 5 out of 5 stars

Fast , truthful and cheap

I live australia and generally have issues finding a variety of products so i tend to purchase alot online . The great part about Cos paradise is the free shipping, alot of the time you are paying nearly the same price for shipping as the item . I took a gamble on the site and ordered some small items and they arrived within a week which was great .

October 30, 2013
Unprompted review
Rated 4 out of 5 stars

no problems

delivered exactly as promised. no delays, but surprised that free samples were not sent in same package as order

October 29, 2013
Unprompted review
Rated 4 out of 5 stars

Worth the wait

My only beef with this was it took 2 weeks from when I paid for the order to actually receive it but saying that the tracking information was accurate and so at least I knew I was going to get it sooner or later.

October 28, 2013
Unprompted review
Rated 2 out of 5 stars

Promise of free gifts but not included!

The reason i used this particular online store over the one i regularly use was they offered a couple of free gifts with the purchase. Even through gifts where not of great value it won me over to go with them. The free gifts were also listed on my shipping order. The package took 8 days to arrive from the day i placed the order and there were no free gifts included. Very disapointing.

October 26, 2013
Unprompted review
Cosme Paradise logo

Reply from Cosme Paradise

Dear Dalya,

Thank you for your feedback ,please kindly note the free gift has been separately shipped from different warehouse on 22-Oct by Air Mail

We are sorry to make you confused andthank you for your understanding.

Best Regards,
Cosme Paradise

Rated 2 out of 5 stars

Where is my order?

I was informed that my order was shipped on the 8th October 2013, with the tracking number RC900575361HK. I placed my order on the 29th September, over a week prior to my order being shipped. I was overjoyed with the price, not being able to find a similar product for such a good price but the shipping is crazy. I have waited well over two weeks, which was the estimated time to deliver. I paid extra for faster delivery, including insurance and tracking. I am unable to track this item. Not happy, feels like cheaper shipping method was used.

October 26, 2013
Unprompted review
Cosme Paradise logo

Reply from Cosme Paradise

Dear Rikki,

Thank you for your feedback ,please kindly note your order has been shipped on 30-Sep, since all the cosmetic products including liquid can be counted as dangerous good, we are apologize for your parcel may delay cause by custom as below message from Hong Kong Post office : http://www.hongkongpost.hk/eng/publications/notices/2013/20130910a/index.htm

You can track the parcel status on Hong Kong Post website: http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp

Sorry for any inconvenience caused and thank you for your understanding.

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

Rated 4 out of 5 stars

No hassle shopping

My order arrived in 10 days. Great prices but I did not receive any of the 3 free gifts with purchase that were ordered. Other than that all was fine.

October 25, 2013
Unprompted review
Cosme Paradise logo

Reply from Cosme Paradise

Dear Eleni,

Thank you for your feedback , please kindly note the free gift has been shipped by Airmail separately on 22-Oct and we think it will arrive soon.

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

Rated 4 out of 5 stars

Cosme Paradise come through with the product!

Cosme have an excellent range of men's goods that appeal to me. They have up to a 20% price advantage over their major competitors. (Strawberry Net, Cosmetics Now).
The product is genuine and in it's original packaging and is FRESH. My only critiscism of Cosme Paradise is the delay from order to deleivery. Not a major problem, bearing in mind I'm on the central coast of Australia. Cosme are a GENUINE company who will get your product to you, maybe after a short wait. Overall as a consumer I am happy with the service cosme paradise has provided.

October 25, 2013
Unprompted review
Rated 5 out of 5 stars

Try this product on your face and your worst days' tired look will erase overnight.

I have now just received my product from Cosme Paradise, it's the Rose d'orient night balm and I'm so ecstatic with it. It happened to arrive at at terribly stressful time of my life, and my face was really showing anxiety and sleeplessness signs. But after just the first use overnight I noticed I felt more refreshed, by the second night I thought I my skin looked smoother and more relaxed. I normally have pigmentation in the mornings, like around the nose but this product erased it all. I am looking forward to more peaceful nights with this product's amazingly relaxing aroma. The delivery wait was relatively acceptable being an overseas one, and the packaging impeccable, exactly like buying it from a beauty salon. I recommend Cosme Paradise to anyone for its service, and I certainly will be a frequent customer myself.

October 24, 2013
Unprompted review

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