Ordered products worth £78 and paid £28 for shipping from CosmeSelect, only to be hit with additional customs charges of around €42.50 on delivery in Ireland. At no point during checkout was it cl... See more
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Very effective products and super high quality, my skin complexion has changed completely since I use their products! Their customer services is the best! CosmeSelect also has an amazing loyalty p... See more
The best aesthetics professional shop! Very exclusive products, that shows excellent results. Top customer service, very helpful, they genuinely advice you to choose the products you really need,... See more
i don’t know your name but whoever you are you are extremely helpful and have so much patience with customers . must say truly an angel who don’t mind to make others life easy . bless you and thank yo... See more
Company replied
Company details
Written by the company
We are official distributors for MCCM Medical Cosmetics and Aethren in the UK. Earn points through your purchases and in many other ways. Usually orders placed before 2pm are shipped the same day by DPD.
Contact info
United Kingdom
- cosmeselect.com
4.2
Great
161 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Ordered products worth £78 and paid £28…
Ordered products worth £78 and paid £28 for shipping from CosmeSelect, only to be hit with additional customs charges of around €42.50 on delivery in Ireland. At no point during checkout was it clearly stated that these fees would apply.
This is misleading and feels scammy and hiding import charges like this is not acceptable. Customers should be fully informed of all costs before completing a purchase.
I strongly advise EU customers to be cautious before ordering from this site.
March 24, 2026
Unprompted review
Reply from CosmeSelect
Thank you for your feedback Kristina.
We’re sorry to hear about your experience and understand how frustrating unexpected customs charges can be. Please note that for orders shipped internationally, any import duties, taxes, or customs fees are determined by the destination country’s regulations and are unfortunately beyond our control.
For transparency, our shipping policy—including information regarding potential customs charges—is available on our website here: https://cosmeselect.com/en-es/policies/shipping-policy
Kind regards.
"I faced significant issues and delays…
"I faced significant issues and delays when trying to pick up the shipment from the local office. As I have just received the product, I haven't had the chance to try it yet, but I wanted to highlight the difficulty of the pick-up process."
February 24, 2026
great service-prompt delivery
January 11, 2026
My order took super long to be shipped…
My order took super long to be shipped and I ended losing customers. Then problems with the shipping , my order was returned , then when supposed to be deliver and again it said they couldn’t first attend when I authorized no-signature. Long story short my experience was horrible, lots of stress, lost business and the company didn’t care. Nobody contact me to make a compensation when I claimed all this.
This is my second order and my second problem , my first one my order came with broken ampoules .
November 30, 2025
Reply from CosmeSelect
Dear Viviana,
Thank you for taking the time to share your feedback.
We would like to clarify that when your product arrived damaged on the first occasion, we replaced it promptly. We have also consistently responded to all of your enquiries and have never left any questions unanswered.
Regarding your most recent order, it was placed during Black Friday, which is the busiest period of the year. All orders are shipped via DHL, a third-party courier, and during peak periods delays can unfortunately occur that are beyond our direct control.
We always aim to dispatch orders as quickly as possible and provide support throughout the delivery process. We truly value your feedback and appreciate your understanding during such busy times.
Kind regards,
CosmeSelect Team
It’s always the best I used all the…
It’s always the best I used all the products and clients love it
November 4, 2025
The product I received looked like it…
The product I received looked like it had been sent to someone else before and then returned, because the box was torn. I was really disappointed that my first experience with you turned out this way
October 7, 2025
Reply from CosmeSelect
Hi Sumaya,
We’re truly sorry to hear about your recent experience. Please rest assured that this is not part of our process — we never resend returned items, and we take great care to ensure every order meets our quality standards.
We completely understand your disappointment and have already arranged to send you a brand-new box as a replacement. We truly value our customers and appreciate your feedback, as it helps us maintain the high level of service you deserve.
Warm regards,
The Cosmeselect Team
Everything was perfect
Everything was perfect. I will keep dealing with this company — they are very professional and honest
September 24, 2025
I placed the order on July 21st and it…
I placed the order on July 21st and it arrived on August 4th, well beyond the 4–5 business days promised. The worst part is that I was charged an additional €41 for customs and shipping. The seller did not specify that, on top of the shipping costs already paid at the time of the order, I would have to pay more upon delivery. For someone ordering from within Europe, it makes no sense to spend almost 30% more for a product that can be found from partner companies within the EU. The product was not collected and has been returned.
August 4, 2025
Unprompted review
Reply from CosmeSelect
Dear Pasta E Patate,
Thank you for your feedback, and we're very sorry to hear about your experience.
We understand how frustrating unexpected customs fees and delays can be. To clarify, we only charge for the product and the shipping cost at checkout. UK VAT is not included, as VAT and any customs duties may be charged separately by the destination country’s customs authorities. This is stated in our shipping policy, as these charges are determined locally and are beyond our control.
Regarding the delivery time, we aim to dispatch all orders promptly, but international shipping—especially outside the UK—can occasionally be delayed due to customs processing. We apologise that your order took longer than expected.
We appreciate your comments and will work to make this information even clearer for our international customers. If you need help with your returned order or have further questions, our customer support team is here to help.
Kind regards,
Customer Support
CosmeSelect Team
Arrived Fast and fixed the initial…
Arrived Fast and fixed the initial mistake I made.
August 1, 2025
Unprompted review
Reply from CosmeSelect
Dr Samiyah,
Thank you for purchase with CosmeSelect and thank you for taking the time to leave your feedback.
We're truly sorry to hear that your experience did not meet your expectations. This is certainly not the experience we want any of our customers to have.
We take your concerns seriously and would love the opportunity to make things right. If you're open to it, please reach out to us directly at info@cosmeselect.com so we can understand more about what went wrong and work on a resolution for you.
Your satisfaction is very important to us, and we’d appreciate the chance to regain your trust.
Warm regards,
CosmeSelect Team!
Disappointed experience losing 161.46£
I was disappointed with my experience dealing with CosmeSelect regarding my order shipped to the UAE. They could not provide the necessary documents for customs clearance because they do not have a partnership account with DHL. They explained that customs randomly check packages and mine was randomly selected for inspection.
To make matters worse, I paid a total of £240.10 for my order (£208.50 plus £31.60 shipment fees). However, they only refunded me £47.04. I had to pay £161.46 to send the item back to them through DHL, which was inconvenient since they do not have a partnership account to facilitate returns.
Order number CS-5862 and their compensation was a pologize email and in case if I traveled to London, they can offered a discount 40 percent for any online purchase in their store !!! Even I did not reply back to their email as it was not a professional response or even a professional experience.
January 27, 2025
Reply from CosmeSelect
Hello Mona Hamdam,
Thank you for sharing your experience with us. We're very sorry to hear about the difficulties you faced with the return process and the unexpected customs charges. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.
While customs procedures are beyond our control and vary by country, including UAE, we know that this situation has caused unnecessary stress and expense. That’s certainly not the experience we want for any of our customers.
As a gesture of goodwill, we offered you a voucher to help compensate for the loss you experienced.
We genuinely value your feedback and your trust, and we’re taking steps to improve how we communicate international shipping and return policies in the future. Thank you again for bringing this to our attention.
Please feel free to contact us anytime on the email info@cosmeselect.com
The vials broken during shipment
The vials broken during shipment. It happened the first time also.
April 21, 2025
Reply from CosmeSelect
Dear Huyen
Apology for Damaged Delivery – We're Here to Make It Right.
We sincerely apologize for the inconvenience caused by the condition of your recent delivery. This is not the standard of service we strive to provide, and we completely understand your frustration. We use a third-party courier service, and some of the drivers might not have the good care while carrying the parcel, even though there is a fragile label attached to the box.
To make up for this issue, we've issued a voucher as a token of our apology, which you can use on your next purchase. We hope it helps to restore your confidence in us and shows our commitment to making things right.
If you have any further concerns or need assistance using the voucher, please don't hesitate to reach out. Thank you for your understanding and continued support.
Warm regards,
Customer Service Team!
All the products are great
All the products are great, promotions and customer satisfaction were great
Thank you team
April 9, 2025
It’s are very good quality and the…
It’s are very good quality and the company is very efficient.
April 12, 2025
Unprompted review
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