Cosmetic Couture Reviews 

103
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, making interactions pleasant and reassuring. Many highlight the excellent service and user experience, noting clear explanations and a comfortable environment. People appreciate the in-depth training and hands-on opportunities, which significantly boost confidence and skills. Consumers are also highly satisfied with the quality of treatments and their results, often described as fantastic, natural, and effective. Reviewers frequently express delight with the transformations, feeling more confident and pleased with their overall experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, with many reviewers consistently praising the high standards... See more

User experience

Clients share positive opinions on user experience, with many describing it as warm, professional, and... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the stunning and natural... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had the c02 on the lower part of my face. Absolutely amazing result. The practitioner Lorraine explained everything to Daren whom did the procedure to an absolute A1 result. After care was expl... See more

Rated 5 out of 5 stars

Came in today to be a model for Endopulse and it was overseen by Kyle. Such a good experience from walking through to reception met by the lovely Dean to taking my appointment with Kyle. Kyle was rea... See more

Rated 5 out of 5 stars

I’m coming to the end of my level 4 with Stephanie and she’s been an amazing tutor. She’s extremely knowledgeable and does everything she can to ensure you understand the modules and is always on hand... See more

Rated 5 out of 5 stars

Isabella was really helpful at our CCJ training course today. She demonstrated various techniques as to how we can treat the cheeks, chin and jaw effectively whilst bearing each clients facial anato... See more


Company details

  1. Charter School
  2. Beauty School

Written by the company

Cosmetic Couture: Your Pathway to Success! 🌟 Cosmetic Couture has earned its reputation as a trailblazer in the field of aesthetic training, consistently delivering unparalleled excellence and innovation in education. With a legacy spanning years of dedication to empowering individuals in the aesthetics industry, we pride ourselves on being at the forefront of cutting-edge training methodologies and industry advancements. 🌟 Our commitment to excellence is reflected in the numerous accolades we've received, including being voted the No.1 Training Provider in 2021 and 2022, as well as securing the esteemed Client Experience Award in 2022 and 2023. These accolades serve as a testament to our unwavering dedication to providing the highest quality education and ensuring an exceptional experience for each and every one of our students. 🏆 At Cosmetic Couture, we understand that the journey to success in the aesthetics industry requires more than just technical skills – it demands a comprehensive understanding of industry standards, regulatory requirements, and the latest advancements in technology and techniques. That's why our pathway courses are meticulously crafted to equip our students with the knowledge, skills, and confidence needed to thrive in this dynamic and rapidly evolving field. 💼 Located at 2b Southstage Michigan Avenue, Manchester, United Kingdom, our state-of-the-art training facility provides the perfect environment for learning and growth. From regulated qualifications to hands-on practical training, we offer a diverse range of courses designed to cater to the unique needs and aspirations of our students. 🏢 Whether you're an aspiring practitioner looking to kickstart your career in aesthetics or a seasoned professional seeking to expand your skill set, Cosmetic Couture is here to support you every step of the way. Join us on your journey to success and unlock your full potential with Cosmetic Couture – where excellence meets opportunity. 🚀


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

103 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(103)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Resolved complaint

This was originally a 1 star review, however a lovely lady has just rang me and resolved everything. Communication is key, even when it’s delivering news you don’t always want to hear

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Called for some advice

Called for some advice, having been trained by someone that was trained by them.
Met by a very angry, aggressive manager called cassie ?
Was not given the chance to finish my enquiry without her talking over me. Rude, clearly in the wrong job, needs retraining.
Was trying to enquire regarding future training but wouldn’t bother now or recommend if this is the attitude of the staff answering the phones.
Only gave 1* as had too. Definitely worth a ZERO.

November 7, 2024
Unprompted review
Cosmetic Couture logo

Reply from Cosmetic Couture

Hi,
Lena Thompson contacted our company requesting information regarding one of students, who she has claimed has trained her. It is important that Lena has no history of training or engaging in services with us. She insisted on receiving information about this student, which is contrary to the Data Protection Act. initially , she declined to provide her name and subsequently refused to disclose the name of student who we allegedly trained. her demeanour was quite confrontational and aggressive, making the situation unreal. Following this interaction, you Marie Murphy, her colleague (whom we have never spoken to) has posted this 1 star review on our Trustpilot, due to our unwillingness to share confidential information, despite the inappropriate nature of your communication to our staff here at Cosmetic Couture.

Rated 5 out of 5 stars

I visited Cosmetic Couture yesterday…

I visited Cosmetic Couture yesterday for my botox, Heather was fantastic and really took the time to discuss what I wanted. I ended up having filler as well in my chin, which was carried out by Kyle in front of the students training there, I am so pleased with it, he was fantastic and a pleasure to work with, I have been going to CC for years, and cannot recommend enough

October 17, 2024
Unprompted review
Cosmetic Couture logo

Reply from Cosmetic Couture

Hi Kathy, thank you for your 5 star review we will pass on to our team. see you soon x

Rated 5 out of 5 stars

I had a very pleasant experience with…

I had a very pleasant experience with Jane for my Rhinoplasty course, she was soo informative and went above and beyond to give me all the possible techniques to use for a successful filler rhinoplasty she also revisited complications with me and share invaluable information with me. Thank you ! Will be back soon for more course x

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Wouldn’t train anywhere else

Wouldn’t train anywhere else. Kyle was absolutely amazing as always. So grateful to Cosmetic Couture for all of the support I have received during and after my courses. Thank you I will definitely be returning

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Paid for procedure that wasn’t carried out and refused a refund

Paid for a treatment half on the 5th August as a deposit and my appointment was 8th August. Turned up on the 8tj August (I don’t exactly live round the corner) and their was no product in stock to carry out the treatment- I asked for a refund and they said did I want filler anywhere and I only wanted the original treatment. I was offered temple filler which would have similar appearence but when I went into the room the women shown me what it would look like and then walked me to the reception without offering me the treatment, I asked for a refund again and was told to wait, eventually I just said I’ll rebook it as it was really awkward. I rebooked it for 18th August- the morning of the treatment I had a text saying it was cancelled. I asked for a refund again. Over a week later the refund still hasn’t been processed, they have used every excuse under the sun not to give me my money back, they have lied on Google reviews saying I have ignored them but due to being abroad I can only message over the internet. Shame on this company I will be going into my bank to get my money back, they have now blocked me from Instagram and have been ignoring me for the past few days. All I want is my money back from a treatment that wasn’t carried out because they didn’t have the product in stock. I advise you that if the same happens to you, you will not get a refund so be very careful if you are booking with this company. I have screenshots and bank statements to prove all of the above. Update 3 months later- cosmetic couture are trying to get my review taken off and I still have not received a full refund. I have received a partial refund as the bank has told them to but I have not yet received a full refund. I have reported this to the bank so I can received a full refund. Please do not get scammed by this company.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fab experience - thank you Heather

I have been coming to cosmetic couture for years now and have been a model and also seen practitioners. I have always had a positive experience.

Today I was treated by Heather. She is an absolute gem. Super gentle, very patient, reluctant to do too much which I appreciate and very knowledgable. Thank you Heather!

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Dr Sana

I visited yesterday for treatment for the first time, I was vey nervous with absolutely no need the staff were very supportive and professional.
My procedure was painless and the result is Wow!
Thankyou so much Dr Sana, Kyle, Sarah and team.
To be highly recommended x

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Heather and her student Nikita were…

Heather and her student Nikita were amazing, explained everything to me advising what I could expect from lip filler treatment after I had told them what result I wanted. I have had Heather previously for lip filler treatment and on both occasions found her to be very professional and a very good tutor she is on hand at every step of the treatment for her students and I feel very safe in her hands.

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

I attended a training Very shocking, unprofessional training academysession at…

I attended a training session at cosmetic couture expecting to enhance my skills with advanced techniques as seen on their instagram. Sadly the experience was far from satisfactory.

I was provided misleading information when I clearly requested for advanced training, I was grouped with beginners and did not receive the promised advanced techniques in lipfiller, filler dissolving , advanced filler like forehead, temple, nose filler, tear through, pixy nose thread lift . I believe there is no advanced training course since they aren’t advanced themself.

Due to the fact they aren’t advanced, and probably don’t know the advanced techniques themselves, they couldn’t provide simple manuals for for filler techniques and stated to me that they don’t do manuals. The academy also promised to provide real models to practice on and they provided mannequins basically all my training was on mannequins. Clearly they lack english language since they give misleading information and don’t know the difference between a real model and a silicone one.
The second day of training was completely disorganised. They didn’t allow anyone to practice even after promising hands on experience. The instructor was dismissive and unhelpful. When i asked to do some of the advanced training they provided me with a singular syringe and told me to do it at home which is unacceptable. And my lip filler course was on paper which she draw lips and told me this the way I can do lips.

After all of this I raised my concerns with the academy itself through email. I requested a refund and it took them more than a month to respond, and offered free training and accommodation which i was willing to do since they don’t do refunds. It’s been a couple months now and I haven’t any follow-up communication.

I do not recommend this to anyone beginners or advanced you will learn nothing. The training they provided me doesn’t help you progress or start.

The following images shows the “training” you will be doing. If you enjoy wasting your money on art lessons then this is the place for you.
I attended a training session at cosmetic couture expecting to enhance my skills with advanced techniques as seen on their instagram. Sadly the experience was far from satisfactory.

I was provided misleading information when I clearly requested for advanced training, I was grouped with beginners and did not receive the promised advanced techniques in lipfiller, filler dissolving , advanced filler like forehead, temple, nose filler, tear through, pixy nose thread lift . I believe there is no advanced training course since they aren’t advanced themself.

Due to the fact they aren’t advanced, and probably don’t know the advanced techniques themselves, they couldn’t provide simple manuals for for filler techniques and stated to me that they don’t do manuals. The academy also promised to provide real models to practice on and they provided mannequins basically all my training was on mannequins. Clearly they lack english language since they give misleading information and don’t know the difference between a real model and a silicone one.
The second day of training was completely disorganised. They didn’t allow anyone to practice even after promising hands on experience. The instructor was dismissive and unhelpful. When i asked to do some of the advanced training they provided me with a singular syringe and told me to do it at home which is unacceptable. And my lip filler course was on paper which she draw lips and told me this the way I can do lips.

After all of this I raised my concerns with the academy itself through email. I requested a refund and it took them more than a month to respond, and offered free training and accommodation which i was willing to do since they don’t do refunds. It’s been a couple months now and I haven’t any follow-up communication.

I do not recommend this to anyone beginners or advanced you will learn nothing. The training they provided me doesn’t help you progress or start.

The following images shows the “training” you will be doing. If you enjoy wasting your money on art lessons then this is the place for you.

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid.

I strongly advise caution when considering enrolling with Cosmetic Couture. My experience with their Levels 4-7 Qualify Qualification course has been profoundly disappointing.

In October 2022, I paid £5,000 with the expectation of receiving a high-quality education. They were more focused on the sale and advising me I need this qualification for my future. Unfortunately, the reality has been far from professional. Initially, Cosmetic Couture did not provide any terms and conditions, it is simply hidden on their website, and when I sought a refund due to numerous issues, they attempted to impose new terms retroactively. It is crucial to note that if you pay on a sale price (which is funny because all of their courses are on sale), it is non-refundable—a fact they do not clearly disclose upfront.

The course was supposed to commence in January 2023 and conclude Level 4 by June 2023 yet by January 2024, I was still without a qualification and decided to withdraw myself from the course and seek other training elsewhere due to how awful my experience has been. Level 4 has been plagued with delays, a faulty online portal, and poorly executed materials, often copied from Google and fraught with inaccuracies. Practical sessions were repeatedly rescheduled. It is a disgrace. We were left to our own devices, with zero support or a point of contact.
We experienced a high turnover of tutors—three in total—none of whom were adequately qualified for the levels being taught. This lack of continuity and qualified instruction significantly impacted the quality of the training.

Despite multiple complaints submitted in August 2023, October 2023, and January 2024, and numerous follow-up emails in February, March, and April 2024, my concerns were consistently ignored. When I presented a formal complaint letter to Maxine, she initially refused to accept it until I asserted my rights. This experience left me in tears, feeling deeply disappointed and betrayed. The interaction was further exacerbated when Maxine and her sisters responded dismissively and without empathy.

After seeking training elsewhere in level 4, I cannot believe the disorganisation of this course and how awful I have been treated.

I am not the only one. This course started with 12 enrolled, however about 8 people also left this course due to the lack of proper training and all problems arisen during the level 4 course. They are also in the same position as me, no refund or even correspondence to their complaints.

In summary, Cosmetic Couture has failed to deliver on its promises, neglected student concerns, and exhibited unethical business practices. I advise seeking a reputable and transparent training provider who can actually deliver this qualification to standard, to avoid the frustrations and disappointments I have encountered. Do not give your hard earned money with this company, because that is all they care about. Money.

I wasted over 12 months of my valuable time and money, which I will probably never see again.

I will now be taking this further, as they should not get away with this neglect when they claim they are UK's number 1 training academy. It is purely money driven. They do not care about student support. They do not have the proper practices in place to gain you your level 4, 5 or 7.

It is also extremely concerning that they are in process of liquidating Cosmetic Couture LTD yet are still trading under Cosmetic Couture Education LTD with her sister Sharon, as the director. However, Maxine is very much involved as you can see from the website.

They have taken my money and refused to acknowledge my complaints. AVOID AT ALL COSTS!

January 25, 2024
Unprompted review

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