Cosmetic Safety Solutions Ltd Reviews 345

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the excellent service provided, highlighting the efficiency and ease of their overall experience. Many people appreciate the clear communication and the supportive, knowledgeable staff, who make the process straightforward and stress-free. The customer service is frequently described as exceptional, with timely responses and helpful guidance. However, some customers were dissatisfied with specific issues regarding product delivery and customer service. A few people mentioned receiving leaking products and were unhappy with the company's policy regarding replacements or refunds when contacted a few days after delivery.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Service

People report positive experiences with service, consistently praising its speed, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness, quick responses, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Quality

Clients share positive opinions on quality, consistently praising the premium ingredients and products. Many... See more

Based on these reviews

Rated 5 out of 5 stars

I can’t fault the service at all. I’m quite new to submitting safety reports and found the process a little daunting at first, but the support I received was brilliant. Every question I had was answ... See more

Company replied

Rated 5 out of 5 stars

Hi Team, I just wanted to say thank you for delivering my order. I’m genuinely impressed with the way everything was packaged — so clean, organized, and clearly prepared with great care. It rea... See more

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Rated 5 out of 5 stars

It was a rather lengthy process for me, but wow! My compliments to Suzzane for helping me with this. Clear communication, she let me know what else was needed or any adjustments needed to produce th... See more

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Rated 5 out of 5 stars

I have a few CPSR from here and order ingredients also. Delivery is always fast, once when something leaked they send a replacement and its been packaged better since then (unexpected hot weathers!).... See more

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Rated 5 out of 5 stars

I loved my assessment for the little luxe lotion bars. So simple to make and the assessment came through next day (other companies I’ve had to wait weeks for). Also purchased ingredients from here and... See more

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Rated 5 out of 5 stars

I love this brand so much. My skin is very sensitive and all the masks that come premixed in a pouch contain add-ons (like oils, fragrances) that clog my pores or irritate. I searched everywhere for... See more

Company replied

Rated 5 out of 5 stars

As a small cosmetics maker, it’s such a relief knowing there’s someone like Tania at the other end of an email or message when you’re stuck! I’d already purchased an emulsified sugar scrub p... See more

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Rated 5 out of 5 stars

I am in the process of preparing my business launch. I looked high and low for a safety assessment provider, and I am so glad I kept looking! All of my questions were answered by the lovely Suz... See more

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Rated 5 out of 5 stars

Ive used this company a lot for ingredients or ready made assessments and currently getting my own recipe done. All the time you get quick responses and help, which is great for someone like me who ca... See more

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Rated 5 out of 5 stars

I am so excited that I found Cosmetic Safety Solution Ltd. The team have been amazing and extremely supportive. Having decided to launch my own brand of body butters, I utilised this company to r... See more

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Rated 5 out of 5 stars

I purchase from CSS for two years know, products and CPSR bespoke and ready to purchase. I'm always happy from the Custom service specially. I was just start up when I first approached Suzanne regardi... See more

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Rated 5 out of 5 stars

Iv been a customer for a few years now and I find this company very helpful.,its hard when you are a small business starting out so it’s helpful to buy cosmetic safety reports, they offer some really... See more

Company replied

Rated 5 out of 5 stars

I bought the moringa oil and wheatgerm for the new ready made assessment *Body Oil* I maybe biased in some aspects - (recipes), but the speed of ingredient delivery, documentation, price point and qu... See more

Company replied

Rated 5 out of 5 stars

Made a lovely moisturiser bar with the cpsr. Good quality ingredients and made so simple with the cpsr included. Really helpful while I'm starting off my business. Will definitely be ordering more :)

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Rated 5 out of 5 stars

Fast thinking and the ability to generate great ideas are essential qualities in today’s rapidly changing world. People value solutions that are not only creative but also practical and effective. Whe... See more

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Rated 5 out of 5 stars

Absolutely one of the best companies to work with. From a quick turn around from order to delivery, to the quality of their products I couldn’t be happier. All contact with the team is friendly and he... See more

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Rated 5 out of 5 stars

I’m a new customer to CSS and so far, I am NOT disappointed at all. As well as having a very good, clear website with a wide selection of ingredients and CPSR’s, they also have a fantastic Facebo... See more

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Rated 5 out of 5 stars

I work with this company due to quality of products, efficiency, and amazing customer service. I have worked with them and their products for over a year and never experienced anything other than abov... See more

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Rated 5 out of 5 stars

I recently contacted CSS with some enquiries, and I am very pleased with the way they handled my request. Their response was clear, professional, and timely, giving me the exact information I needed.... See more

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Rated 5 out of 5 stars

I have used their service for CPSR, they're very professional. They always responded very fast and will definitely use their service again. Suz was always answering my questions and explained the thin... See more

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Rated 5 out of 5 stars

Cosmetic safety solutions have been very helpful in helping us bring our new brand of natural skincare products to reality. I highly recommend giving them a try.

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Rated 5 out of 5 stars

Thought I would do another review as I've purchased another assessment. 10 out of 10 once again. So helpful and the group is well worth joining. Answered all my questions.

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Rated 5 out of 5 stars

It was my fourth safety assessment with Cosmetic Safety Solution, and as always, I’m very happy with their service. They are professional, pay great attention to detail, and always respond promptly to... See more

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Rated 5 out of 5 stars

Suzanne has been excellent in helping me through the whole process. It’s been a huge eye opener and I can only thank everyone for their support in getting me through this.

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Rated 5 out of 5 stars

Fast service and great customer service, I had many questions (might still have more XD) and Suzanne replied always politely and in a timely manner. Highly recommend!

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Rated 5 out of 5 stars

Great service!! I am always happy with Cosmetic Safety Solutions. They are easy to contact and always helpful. Really fast assessment turnover. It's FULL PROFESSIONALISM. ❤️❤️

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Rated 5 out of 5 stars

I love working with this company, the people, the products everything is always en point! Follow up and support second to none which inspires confidence and trust.

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Rated 5 out of 5 stars

I’ve been cosmetic safety solutions customer for a while and always had good experiences. They’re very helpful. I highly recommend them

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Rated 5 out of 5 stars

Joanne has been brilliant to work with. Super helpful, quick to respond, and really easy to deal with. She made the whole process straightforward and stress-free, which we really appreciated. You c... See more

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Rated 5 out of 5 stars

Guided the whole way through the assessment and wonderful top quality ingredients , fast turn around. By far the best company I have used

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Rated 5 out of 5 stars

Excellent customer service, email enquiries are replied to within a day. Very full and professional CPSRs. Not the cheapest but definitely great value for money.

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Rated 5 out of 5 stars

Thank you again for your prompt delivery and quality products. Your postage for hazardous ingredients is so much cheaper than other companies too.

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Rated 5 out of 5 stars

It was easy to order from Cosmetic Safety Solutions and my order was delivered in a timely manner. I have not used the product yet but it appears to be of good quality.

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Rated 5 out of 5 stars

Fantastic products, easy to follow recipes and method, super fast delivery and a quality finished product ready for market in no time. All backed up by absolutely faultless customer service talking to... See more

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Rated 5 out of 5 stars

I recently purchased a cpsr and the staff were amazing. They were very patient with my many questions and the service was fast. Great company to work with and I look forward to working with them... See more

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Rated 5 out of 5 stars

The team at Cosmetic Safety Solutions have been an absolute pleasure to work with from start to finish. Everyone is so exceptionally knowledgeable, patient, and incredibly supportive - especia... See more

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Rated 5 out of 5 stars

Really helpful, my order was damaged by delivery company but Amanda sorted it straight away and I received another parcel next day. The business start up bundle is brilliant, really straightforward i... See more

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Rated 5 out of 5 stars

Good quality products, well packaged and super fast delivery. My go to place for product making supplies. Thank you so much 😊

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Rated 5 out of 5 stars

The best service I have ever had from a business. From the initial call, to the assistance, to getting the CPSR. Outstanding in everyway.

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Rated 5 out of 5 stars

A great company that makes the process as easy as possible and is always there to pass on their expertise, help and advice.

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Rated 5 out of 5 stars

Really good experience! Suzanne was patient and helpful with anything that needed adjustments. Great advice as well! Quick delivery and support!

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Rated 5 out of 5 stars

So far I'm just trialling a recipe for soap to sell - CSS Ltd have been extremely helpful (specifically Suzanne) & I hope to soon be able to submit my recipe for approval to them.

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Rated 5 out of 5 stars

An absolutely amazing service and products. Good quality is very hard to find these days. So far I have got body wash and hand soap cold press.

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Rated 5 out of 5 stars

Cosmetic Safety Solutions boasts a team of experts with extensive knowledge in cosmetic science, regulatory compliance, and safety assessments. Their professionals are well-versed in the latest indus... See more

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Rated 5 out of 5 stars

Communication is amazing, very helpful and always making sure you understand the information given. Products are lovely, beautifully presented, packaged well and delivery is fast. Many thanks as alw... See more

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Rated 5 out of 5 stars

Overall great company to use for cpsr the soap assessment and addendum I received make beautiful bars of soap

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Rated 5 out of 5 stars

Excellent service. Really informative and helpful regarding assessments. Any ingredients I have bought are excellent quality and fast delivery service. Can’t fault them in anyway.

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Rated 4 out of 5 stars

Quick and efficient not always the cheapest which obviously has sell on costs attached but helpful in all they do. Helpful if they get things wrong too so good customer Service is always available.... See more

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Rated 1 out of 5 stars

Leaking Patchouli and no replacement. I ordered a large bottle of Patchouli oil will leaked all over the box, the bottle is half empty. I send a message to the customer service and they won't supply... See more

Company replied


Company details

  1. Business to Business Service
  2. Cosmetics Industry

Written by the company

We provide Cosmetic Product Safety Reports (CPSR) or assessment/certification as you may know it, as required by regulation EU 1223/2009 for the EU and for Schedule 34 of The Product Safety and Metrology etc. (Amendment etc.) (EU Exit) Regulation, for the UK, before any cosmetic may be sold legally. We offer expert support for all aspects of UK and EU legislation for cosmetics. Our clients range from craft and small-scale producers of natural cosmetics to international manufacturers and importers, high end and luxury brands. Our friendly and supportive team is made up of people with the appropriate professional qualifications, many years of collective experience in the industry and the determination to help you succeed. We can review, feedback and quote for bespoke assessment of your cosmetic products, entirely without obligation. Our fees are fair and transparent. The website offers a comprehensive range of ready to buy Cosmetic Product Safety Reports (CPSRs) to help you get your bath and body product range to market, safely and in compliance with legislation. From traditional CP Soaps to Syndet Shampoos, Cuticle oils, Conditioner bars and Top to Toe Balms, all expertly developed by our in house team. You will find free soap making recipes and a wide range of cosmetic safety assessment resources including links to our cosmetic ingredients business, Bath and Body Base. We operate a human led live chat too, pop along and ask us if you have any questions at all.


Contact info

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing products and amazing customer…

Amazing products and amazing customer service, thankyou so much

January 26, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello Tara, thank you so much for taking the time to leave a lovely review, it is greatly appreciated, we look forward to seeing you again

Rated 5 out of 5 stars

Great packages

Iv been a customer for a few years now and I find this company very helpful.,its hard when you are a small business starting out so it’s helpful to buy cosmetic safety reports, they offer some really good packages which can save you a lot of hassle, time and money long term .. products are always really good quality and packaged well. I feel that they do their best to offer an excellent service . My last purchase was the Cpsr for shampoo bars , the ingredients are more complex than making a bar of soap, so I decided it would be easier to buy the recipe, I’m looking forward to making them .

January 5, 2026
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Reply from Cosmetic Safety Solutions Ltd

Hello Jeanette, thank you so much for your lovely feedback, it is very much appreciated and we are delighted that you are pleased with the service and products. Enjoy the shampoo bars!

Rated 5 out of 5 stars

Suitable for sensitive skin

I love this brand so much. My skin is very sensitive and all the masks that come premixed in a pouch contain add-ons (like oils, fragrances) that clog my pores or irritate. I searched everywhere for powder clay but Cosmetic Safety were the only ones to provide the certificates that show where the clay power comes from. I have been using the powders for 3 weeks now and I never get white heads (also 100g pouch will probably last 8 weeks as I use one teaspoon weekly and I still have lots left). I am so happy with these products and would definitely recommend.

December 29, 2025
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Reply from Cosmetic Safety Solutions Ltd

Hello Serena, thanks so much for taking the time to leave a detailed review, it is very much appreciated and we're delighted you are happy with the ingredients.

Rated 5 out of 5 stars

Brilliant support from start to finish

I can’t fault the service at all. I’m quite new to submitting safety reports and found the process a little daunting at first, but the support I received was brilliant. Every question I had was answered patiently and clearly, and the guides on the website were incredibly helpful.

It’s been such a positive experience from start to finish. Clear, responsive and genuinely supportive throughout. I wouldn’t hesitate to recommend them

January 6, 2026
Unprompted review
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Reply from Cosmetic Safety Solutions Ltd

Hello Amanda, thank you for taking the time to leave a detailed review, it is very much appreciated, all the best with your new product line.

Rated 5 out of 5 stars

Always fast and helpful

I have a few CPSR from here and order ingredients also. Delivery is always fast, once when something leaked they send a replacement and its been packaged better since then (unexpected hot weathers!). The postage sucks, but I totally get it so I try and order quite a bit at a time. I like that the docs are there ready to download as it makes life so much easier.
Any questions I've had have been answered quickly. I just wished they stocked some other ingredients and essential oils so I could order it all from them!

December 11, 2025
Unprompted review
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Reply from Cosmetic Safety Solutions Ltd

Hello Leigh, thanks so much for your detailed review it is very much appreciated and we look forward to seeing you again. Your feedback is appreciated and has been taken on board.

Rated 5 out of 5 stars

Cpsr, excellent customer service

I recently purchased a cpsr and the staff were amazing. They were very patient with my many questions and the service was fast.

Great company to work with and I look forward to working with them again.

December 5, 2025
Unprompted review
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Reply from Cosmetic Safety Solutions Ltd

Hello Scott, many thanks for taking the time to leave a review, your feedback is most appreciated. We look forward to seeing you again.

Rated 5 out of 5 stars

A trustworthy supplier

Fast delivery and excellent products and documentation

November 19, 2025
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Reply from Cosmetic Safety Solutions Ltd

Hello Elaine, many thanks for your 5 star review, we really are delighted you're pleased and really appreciate the feedback. Look forward to seeing you again.

Rated 5 out of 5 stars

VERY PLEASED!

Fast service and great customer service, I had many questions (might still have more XD) and Suzanne replied always politely and in a timely manner. Highly recommend!

November 18, 2025
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Reply from Cosmetic Safety Solutions Ltd

Hello Stefania, thank you SO much for your lovely review, it is greatly appreciated and we look forward to continuing to work with you

Rated 5 out of 5 stars

The ingredients are top notch and they…

The ingredients are top notch and they will always offer 5litres options which keeps cost very reasonable. They respond quickly to questions and are just super lovely people at this company.

November 17, 2025
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Reply from Cosmetic Safety Solutions Ltd

Hello Tiff, thanks so much for your lovely feedback, it is very much appreciated, we look forward to seeing you again.

Rated 5 out of 5 stars

Easy to order, timely delivery.

It was easy to order from Cosmetic Safety Solutions and my order was delivered in a timely manner. I have not used the product yet but it appears to be of good quality.

November 20, 2025
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Reply from Cosmetic Safety Solutions Ltd

Hello David, thank you very much for your 5 star review, it's greatly appreciated and we look forward to seeing you again.

Rated 5 out of 5 stars

Made a lovely moisturiser bar with the…

Made a lovely moisturiser bar with the cpsr. Good quality ingredients and made so simple with the cpsr included. Really helpful while I'm starting off my business. Will definitely be ordering more :)

November 19, 2025
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Reply from Cosmetic Safety Solutions Ltd

Many thanks Karen for your wonderful review, we are delighted to hear that you've enjoyed the CPSR + Ingredients kit, wish you every success with your new business and look forward to working with you again.

Rated 5 out of 5 stars

Customer Care

Thank you again for your prompt delivery and quality products. Your postage for hazardous ingredients is so much cheaper than other companies too.

November 19, 2025
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Reply from Cosmetic Safety Solutions Ltd

Thank you Gabbie, we greatly appreciate your review and look forward to working with you again.

Rated 5 out of 5 stars

My experience was very good

My experience was very good. Cosméti. Solutions helped me solve all my concern

October 21, 2025
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Reply from Cosmetic Safety Solutions Ltd

Thank you very much for your review, we are delighted to hear that.

Rated 5 out of 5 stars

Always a Great Experience

It was my fourth safety assessment with Cosmetic Safety Solution, and as always, I’m very happy with their service. They are professional, pay great attention to detail, and always respond promptly to my questions. Highly recommended!

October 23, 2025
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Reply from Cosmetic Safety Solutions Ltd

Thank you so much for your detailed feedback, it is greatly appreciated. We look forward to seeing you again.

Rated 5 out of 5 stars

Simply the best!

I bought the moringa oil and wheatgerm for the new ready made assessment *Body Oil* I maybe biased in some aspects - (recipes), but the speed of ingredient delivery, documentation, price point and quality of the ingredients are just so amazing compared to others I have bought from in the past. I love that CSS give an all round service, from the assessments, which they have been doing for over a decade, the customer service (which even I use!) to amazing products. I have worked with other companies, but this one excels in so many area's. So unbiasedly and without reservation, CSS is the best!!!

October 22, 2025
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Reply from Cosmetic Safety Solutions Ltd

Thanks so much for your 5 star informative review, it is greatly appreciated by all!

Rated 5 out of 5 stars

FABULOUS SERVICE & CUSTOMER CARE

The team at Cosmetic Safety Solutions have been an absolute pleasure to work with from start to finish. Everyone is so exceptionally knowledgeable, patient, and incredibly supportive - especially as I am a novice entering a regulated industry.... guiding me through the CPSR process with help and advice along the way
A few 'new formulas' to ensure compliance - as I am good to go!

They have explained each step toward compliance and, almost as importantly, WHY some formulas needed to be amended - offering professional advice without ever losing that personal, human touch

Their kindness and expertise have made what could have been an overwhelming process feel easy and enjoyable and I wouldn’t hesitate to recommend them to anyone launching a cosmetic products business
I am even going to start buying my essential oils from them - as it is win-win with compliance

October 29, 2025
Unprompted review
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Reply from Cosmetic Safety Solutions Ltd

Thank you so much Jeanette for sharing such an informative review, it has been a pleasure working with you, we wish you every success.

Rated 5 out of 5 stars

Really helpful

Really helpful, my order was damaged by delivery company but Amanda sorted it straight away and I received another parcel next day. The business start up bundle is brilliant, really straightforward instructions.

October 10, 2025
Unprompted review
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello Rebecca, many thanks for your 5 star review, it is very much appreciated. Pleased we could sort that out and that you're enjoying the bundle

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