Cosmo Restaurants Reviews 

181
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Nice welcolm.. Lovely staff. Comfy seating. Nice looking restaurant. Duck delicious and the Chinese. Disappointed in the Indian. No meat masala or madras or onion barjies. Deserts a bit plain as chees... See more

Rated 4 out of 5 stars

always nice ,staff work hard ... bit expensive at evenings but u get what you pay for lunch time is spot on smaller range but very reasonable. only negative the sheffield branch your sat so clos... See more

Rated 1 out of 5 stars

Romford Branch: If I could give minus stars I would. Was out with my father and sister for lunch. Chap that seated us was not happy when we asked to move to the back; the restaurant wasn’t busy. The s... See more

Rated 5 out of 5 stars

Visited Silverburn Cosmo for lunch on 5-6-24 - great experience, friendly new manager was very efficient and provided a professional service (think name Francis on the receipt) and the food was ex... See more

Company details


Contact info

2.8

Average

TrustScore 3 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(181)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mothers Day Surprise (Amazing Day) Very BIG Thank You

Highly Recommend Cosmo Derby For A Fantastic Meal *Very Beatuful*
WOW, What A Great Fantastic Mothers Day At Cosmo Derby !!

Food Hot.....Amazing Atmosphere.......Staff Working Very Hard........

Extra treat a great amazing someone special to welcome you at the door and greet you with a smile before you enter the main doors ...

Big Thank you to everyone working behind the scenes

(don't listen to all the bad feedback and experience it yourself before judging them)

March 28, 2022
Unprompted review
Rated 2 out of 5 stars

Automatic service charge

The restaurant was very busy quite a bit of queuing, however as it was a Saturday night we expected that. Food was good with a great selection so no problems there. The reason for a poor review was the service charge a whopping £9.61 It came on the bottom of the bill in smaller print than the rest very sneaky. It is titled "Discretionary Service Chrg" I was not told about this nor advised it was going to be there and I could "opt out" I think they do this on purpose. I wonder how many other customers missed that one. I would go again but guess what, I'll be checking the bill more closely next time.......

March 14, 2022
Unprompted review
Rated 4 out of 5 stars

This is my first time dining at Cosmo…

This is my first time dining at Cosmo (Sunday 6th March 2022), I have mixed feelings about the place, I found the music so loud that I could not converse with the friends I was dining with, going to fetch the food was a game in itself, having to dodge the scores of children running about, The staff were very good and acted very professionally, the food was hit and miss, It felt like a fast food outlet and I doubt I will be returning, it was not the experience I was looking for.

March 6, 2022
Unprompted review
Rated 2 out of 5 stars

Cosmo Wednesbury

Just been to Cosmo at Wednesbury for a birthday treat - most disappointed no alcohol beverages in stock we like. We waited over 40 mins for the top up of sweets and deserts mainly Eton mess! should have left sooner as it was tasteless.
Won’t be back in a hurry :(

February 27, 2022
Unprompted review
Rated 1 out of 5 stars

Manchester Deansgate..

Manchester Deansgate... Terrible.
Our bums didn't even touch the chairs and staff already asking for payment..very un professional, rude and shocking service from staff. I said Hi to one of the chefs and he ignored me ha,very miserable. . . DO NOT WASTE YOUR TIME....Go somewhere more FRIENDLY with staff that actually care about their customers.

January 19, 2022
Unprompted review
Rated 1 out of 5 stars

Went with my partner on Sunday the 9th…

Went with my partner on Sunday the 9th January to outlet in Victoria shopping centre in Belfast whilst on a weekend break to Belfast horrible chips cold food not great in general very expensive meal for two and soft drinks 43 pounds very poor never again

January 11, 2022
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Went here with my daughter and husband, do not recommend, curry was ok but everything else was cold, chips cold, chicken nuggets cold, rice cold, onion rings cold, I could go on, pizza looked like it had been sitting there for days, went to get a burger I couldn't believe they kept the buns in one of the hot containers, all the buns were soaking wet, it was so discussing, then was overcharged for my daughter, its suppose to be half price for children. She's under the recommended height. Keep your money and go somewhere else this place is appalling.

January 3, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs - Cosmo Doncaster

Avoid at all costs. Asking 3 waiters/waitresses for 2 glasses for our drinks and them turning up 10minutes later. Told to wear a mask when picking food and wear a glove but 80% of customers not bothering to. Cold chip..cold onion rings...cold gravy...having to look to see what food was steaming before choosing. Stupidly went back to see what else there was and no plates to be fair were the only hot items you could chose. I guess they hoped the plates would heat the food enough for you to get to your table. I would write and complain to Cosmo but i dont want them to give me vouchers to go back....nearly £50 for two and we are now looking for a burger bar for hot food. Shockingly bad....AVOID AT ALL COSTS or cook your food at home today to eat tomorrow and have the same experience as eating there.

December 11, 2021
Unprompted review
Rated 1 out of 5 stars

Cosmo sucks

They forced us to order our drinks and one of our drinks came a hour late and not been able to stay long

October 2, 2021
Unprompted review
Rated 5 out of 5 stars

Cosmo is Great

Cosmo Derby is definitely a 5 star for me and is so great I love the fact that you can go up and take get your food instead of waiting for someone to do it me and my family always used to have birthday party’s here and they were childhood memory’s to remember .
I definitely recommend Cosmo.

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

Cosmo Derby

Cosmo Derby, Brilliant Manager named Sid, We have been twice recently and Live on the coast in Cleethorpes, so we bypass Doncaster and come to the Derby restaurant, I would just like to point out how courteous not only the manager is but how the staff are too, its nice to see such a diverse workforce and every one gets along so nicely, the foods good too, it must be difficult due to social distancing to get all the food on properly so I bet they can't wait for legislation too change. I can emphasise that even though half the restaurant hadn't even been used tonight, the staff were deep cleaning all the chairs tables and floors!! Love this restaurant and Well done Sid and the team

July 11, 2021
Unprompted review
Rated 5 out of 5 stars

Cosmo Bristol excellent

Cosmo Bristol, a great experience and food. They have gone to great lengths to make it compliant to indoor buffet dining, the food was amazing, the interior has been upgraded, not crowded and overall an excellent service. Cant recommend it enough. Dont always read reviews check it out and make your own opinion.

May 30, 2021
Unprompted review
Rated 4 out of 5 stars

always nice ,staff work hard ...

always nice ,staff work hard ...
bit expensive at evenings but u get what you pay for
lunch time is spot on smaller range but very reasonable.

only negative the sheffield branch your sat so close together ,could do we just abit more space be interesting after lockdown

September 2, 2020
Unprompted review
Rated 1 out of 5 stars

Had been waiting excitedly for the reopening. Very disappointed :(

Had been waiting excitedly for reopening after refurbishment. Very dissapointed. More tables crammed making it very difficult to get in and out for food and less food choice. Lots of empty dishes not refilled in the time we were there. Food ok if you only wanted veggies! No beef dishes or ribs, not even any sweet and sour! Dessert was limited to 3 types of cake or chocolate ice cream. No chocolate fountain or vanilla ice cream. No prawn crackers. Ignored by servers. When I asked the manager if there were any ribs was told not doing them today!
I have been going there for celebration meals since they first opened as was always my favorite place to eat as the choice of food suited everyone. Not any more!
Wont be going back unless they do something serious to up their game.

February 18, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look