Cosmobet Reviews 388

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast withdrawal process, with funds often hitting their accounts within 24 hours or the next working day. The site is generally considered easy to use, offering a good selection of games and slots, and some people find the verification process straightforward. Some users also report positive interactions with customer service, highlighting their helpfulness and quick support. However, some customers also noted significant issues with account verification, with uploaded proofs of address being deemed invalid. There are also complaints about customer service response times, with some experiencing long waits for live chat or no response to emails. A few other people also felt that the site has problems with game functionality and some reported issues with deposits being taken multiple times or unexpected charges. Additionally, a minority of people were dissatisfied with account closures and confiscated winnings without clear explanations.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting fast payouts and easy deposits and... See more

Website

Users describe ambiguous interactions with the website, with many reviewers expressing significant... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the support agents as extremely... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the wide variety of features, live... See more

Response time

People report ambiguous experiences with response times, with some customers praising quick withdrawals,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Trying to verify my account and everything I’ve uploaded for proof of address is apparently invalid. I’m from UK so don’t get sent paper bank statements. I try to upload a screen shot but unacceptabl... See more

Company replied

Rated 3 out of 5 stars

i deposited £500 but they took £550 out, when i withdrew the money they took another 30£ from me, every time i contact a member of staff i am told they have no control over the " currency exchange "

Company replied

Rated 4 out of 5 stars

I can only talk about my experience. This is an online casino, you win some you lose some more, everyone knows that. All I want is a fair chance, have a gamble and not be scammed. So far I can say tha... See more

Company replied

Rated 2 out of 5 stars

I can't say it's a scam but it's far too suspicious, in my view. Withdrawal options contain many strange and unusual methods (SEPA, DODGECOIN), most of which require multiple "evidences of ident... See more

Company replied


Company details

  1. Casino

Written by the company

Welcome to Cosmobet – your all-in-one hub for online sports betting, casino games, mini games, and crypto-powered gaming. Whether you're chasing the thrill of live football, spinning reels on top slots, or making fast, secure transactions with cryptocurrency, Cosmobet delivers a seamless high-energy experience with huge rewards. New players can take advantage of our Sports Welcome Package offering a 150% bonus on your first deposit, a 100% bonus on your second, and an 80% bonus on your third. Prefer the casino? Our Casino Welcome Package matches those same bonus levels, giving you 330% in total across your first three deposits. Want even more? Go crypto and unlock a massive 380% Crypto Bonus, including 200% on your first crypto deposit, 100% on your second, and 80% on your third, using Bitcoin, Ethereum, or other popular coins. Cosmobet’s sportsbook features thousands of daily betting markets across football, basketball, tennis, eSports, and virtuals, plus dynamic live betting and real-time odds. Boost your returns with exclusive offers like 3=4 Free Bet and Progressive Betting, where more selections mean bigger payout multipliers. In our online casino, enjoy a wide selection of slots, roulette, blackjack, live dealers, mini games, crash games, and instant win titles from top-tier providers—all optimized for mobile, high RTP, and smooth performance. Payments are lightning-fast and secure, with full support for Visa, Mastercard, Skrill, Neteller, and crypto. Withdrawals via crypto are often processed within minutes. Cosmobet prioritizes safety, fair play, and responsible gaming, with tools to help you manage your limits. Our multilingual customer support is available 24/7 via live chat and email to assist with anything you need. Why choose Cosmobet? You get stacked welcome packages, exclusive crypto rewards, flexible banking, a global sportsbook, premium casino content, mini games, and non-stop entertainment. Join thousands of players worldwide and experience next-level online gaming at Cosmobet today.


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Failure of responsible gambling f

I emailed the casino after losing big amounts in July and am requested to block my account as I have gambling issues they immediately blocked my account .
After 3-4 months I felt the urge to play and came across cosmo bet ..advisor opened the account without any checks and I lost £4500
I contacted the casino as this is failure if responsible gambling ..but they said casino can open anytime also I wanted to escalate to licensing authority but no procedure priovided

November 22, 2025
Unprompted review
Cosmobet logo

Reply from Cosmobet

Thank you for your feedback. We take responsible gambling very seriously and strictly follow the requirements of our operating licence and internal policies. If a player has previously requested self-exclusion, this is applied in line with the information and tools available to us at the time.

Account creation and access are subject to our checks and procedures, and we do not knowingly allow self-excluded players to gamble in breach of our rules. If you believe there has been a misunderstanding or you have additional details that may help clarify the situation, we encourage you to contact our support team directly so the case can be properly reviewed.

We remain committed to responsible play and continuously improving our processes in this area.

Rated 5 out of 5 stars

very good

very good , enjoy the live casino games , also sports book is good , awarded free spins without wagering requirement. Verification is quite simple , also once verified withdrawal only takes around a day , would recommend ( under the santeda name ) which are trustworthy and actually pay out unlike some non gam stop online casinos . simple and fair would recommend ( i normally play without bonus due to wagering requirements but you still get free spins without wagering requirement 👍 only thing is you dont really win much on the slots but im not really on the website for that but good sports book and good live casino

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I deposited about £300–£400 today

I genuinely request everyone not to play at this casino. I deposited £100 and placed an £8 bet on roulette and lost, so my balance should have been £92. Instead, it dropped to £27. I was really shocked.

I deposited and played again and managed to make £393, which I then withdrew. When I checked an hour later, I saw that my withdrawal had been rejected. I tried three or four more times, and it was rejected every time.

I was using only my real money and avoided all bonuses so I could withdraw my winnings without issues. I emailed them, and they replied saying I needed to wager £60 again to withdraw my money—but why? It wasn’t bonus money.

I had no option, so I played again and lost everything. This is the worst online casino, and I urge everyone to avoid it and report it to the relevant authorities.

November 26, 2025
Unprompted review
Cosmobet logo

Reply from Cosmobet

Thank you for sharing your experience. We’re sorry to hear that you’re dissatisfied.

All gameplay, balance changes, and withdrawal conditions on our platform are governed by our Terms & Conditions, which apply equally to all players. Balance fluctuations can occur due to multiple bets being settled, game rounds completing, or previously unfinished rounds being resolved.

Regarding withdrawals, these may be temporarily rejected if certain standard requirements are not yet met, such as wagering conditions, verification checks, or system validations. These measures are in place to ensure fair play, security, and compliance for all users.

We understand how frustrating this can feel and encourage you to contact our support team directly with your username and transaction details so your case can be reviewed properly. We are always open to clarifying situations and improving the player experience.

Rated 1 out of 5 stars

Fake no bonuses hardly just eats your…

Fake no bonuses hardly just eats your money away don't play this site on slots waste of time

November 21, 2025
Unprompted review
Cosmobet logo

Reply from Cosmobet

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. Bonuses and promotions on our platform are subject to specific availability and clear terms, and slot game outcomes are determined by certified RNG systems to ensure fairness. We appreciate your comments and will continue working to improve our offers and overall player experience.

Rated 5 out of 5 stars

First time writing a review on here

First time writing a review on here but just hoping people in similar situations to myself may benefit - giving a three star for now if my withdrawal is successful I’ll put it to 5 if not then I’ll put it to 1 as ultimately that’s the most important thing to me

There’s a decent variety of games and I frequently get free spins (100 free 10-20p spins on a playNgo game maybe once a week) which I was able to withdraw winnings from without a wager - along side this I’ve got 2 successful withdrawals from the weekend which have been processed so I’m waiting to see if it actually pays out based on the mixed reviews I’m seeing online

I’m a uk player so finding a non GameStop Casino is a big risk, I think take everything you see with a pinch of salt, it’s a casino at the end of the day so people complaining they have lost all their money that’s what these websites are designed to do, as long as they do honour win and pay out then it’s fair game and just play within your budget, if you’re over spending and losing don’t continue to play? It’s no one’s fault but your own

I’ve spun in bonuses from 10p all the way up to £5 so I think the games are fair and I’ve had wins as good as 340x base spin

As mentioned the most important thing to me is the payout so I’ll update the rating appropriately this week if my withdrawal hits my bank account

Also on a side note the verification was easy enough for me just a liveness check, ID, email and a photo of a letter addressed to myself within the last 3 months - I’d always make sure I can atleast verify my account first before playing from past experience on other sites where I will win then be unable to verify for whatever reason

No faults found as of yet but let’s just wait and see

Edit - have made a few withdrawals now, during the week they payout either on the day or the next day , weekends normally on the Monday morning, fair enough, haven’t withdrawn more than a couple hundred at a time but they have paid out each time so 5 stars from myself

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

I use this site for sports betting

I use this site for sports betting, they offer decent prices and good variety of bets, I can’t comment on the casino games as I don’t play them but would recommend for sports. I verified b4 I used the site and all was completed fast, I have made a couple of withdrawals to my Revolut account and it was done within a day, I would check to c the withdrawal options b4 using to make sure it suits u, for sports betting I would recommend but get other opinions on casino

November 11, 2025
Unprompted review
Rated 4 out of 5 stars

Awaiting withdrawal

Goods wins, have competed verification as far as I can see. Withdrawal still showing as it can be cancelled/not in processing status yet but has only been 24 hours.

Update - withdrawal received (on a few occasions now, takes a day or two but think this may be due to the bank also)

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

If I could put a minus score i would

After placing a £50 deposit with cosmo etc I eventually having played off the required 35 times the bet ID then continued and wo. £3630 I then received this email saying due to excessive winnings only £500could be withdrawn so they've taken over £3000 off me just like that it's theft simple will be going to the gambling commission wish me luck.Never have I before received an email saying due to excessive winnings we are stealing £3430 from you i have a screenshot showing them taking this money for no reason off me. After the reply just wanted to point out what the hell is a wagering requirement for if you can only withdraw 10x your original deposit that is meaningless then mind you the poster ive made from the email you sent saying ive had excessive winnings takes pride of place on my office wall really funny unlike your t&c

November 8, 2025
Unprompted review
Cosmobet logo

Reply from Cosmobet

Thank you for your review. We understand how this situation may feel. However, the withdrawal limit you are referring to applies specifically to winnings generated while using promotional bonus funds. As stated in the Bonus Terms & Conditions, some promotions include a maximum withdrawal cap. When this limit is reached, the remaining balance is adjusted automatically.

If you would like us to review your specific game history and bonus activity in more detail, please contact our support team with your username. We’ll be happy to clarify everything step-by-step.

Rated 1 out of 5 stars

Im speechless.

Im speechless.
Deposit fund still dont show after 4days.
wow.

November 3, 2025
Unprompted review
Cosmobet logo

Reply from Cosmobet

Thank you for your review. Deposit processing time can vary depending on the payment method and verification status. A four-day delay is not expected, so we’d like to check this for you as soon as possible.
Please contact our support team with your username or transaction ID, or provide those details here so we can look into the issue directly.

Rated 1 out of 5 stars

Worse casino out there the slot are…

Worse casino out there the slot are such a scam I mean scam like you can't even get bonus someone wrong on here. No bonus or free spins really terrible stay clear. Contact bank on transition as they all go though someone else so surely scam. Not gonna get penny from me robbers!!!

November 6, 2025
Unprompted review
Cosmobet logo

Reply from Cosmobet

Thank you for leaving your feedback. Slot outcomes are determined by certified RNG systems, meaning bonuses and results are always random and cannot be influenced. We understand it can be frustrating when wins don’t come as expected.
Regarding payment processing, transactions are completed through approved and secure payment partners — we do not add any additional fees or reroute funds.

If you would like us to look into your gameplay or specific transactions, please reach out to our support team with your username so we can review everything in detail. We’re here to assist.

Rated 5 out of 5 stars

Good site

Only been playing afew weeks had afew wins withdrawals quick soon as been processed had no issues good site games really good to 🙂

October 31, 2025
Rated 1 out of 5 stars

Stay away

Can't get the verification through.
They don't respond to emails. Chat takes forever to get through. Really bad customer service

October 30, 2025
Unprompted review
Cosmobet logo

Reply from Cosmobet

Thank you for sharing your experience. We're sorry to hear about the difficulties you've had with verification and reaching our support team. Verification is a standard security step and normally goes smoothly once the correct documents are provided.

Please contact our support team again and include your username, or provide your username here, and we will check the details for you and assist in completing the process. We’re here to help and will make sure this is resolved as quickly as possible.

Rated 1 out of 5 stars

I just deposited £50

I just deposited £50 ! I verified everything! And I can’t play ? Cause it says NO FUNDS!? Wtf is that ?
Scammer’s.
Absolutely lack of communication! The life chat ? Waiting there till now ! Email ? Maybe I’m gonna wait for months . I just waste £50 !

October 28, 2025
Unprompted review
Cosmobet logo

Reply from Cosmobet

Thank you for your feedback. We’re sorry to hear about this issue. Please provide us with more information about your deposit (such as payment method and time of transaction), and we’ll check the status for you right away. Our goal is to ensure that your funds are properly credited and you can enjoy playing without interruption.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look