Hi Paul, thank you so much for this thoughtful and incredibly detailed review!
We're truly honored that you trusted Cosplay Mood for your first full custom cosplay, and even more so that it was a character from the rich and complex world of Baldur’s Gate — a universe we love as much as our craft.
We’re glad you appreciated the fit, details, and creativity of the costume — especially the lower parts and custom footwear — and that it even felt more comfortable than your regular trousers! That kind of feedback makes our team's day.
Your honesty regarding the production time and communication is genuinely appreciated.
You're absolutely right: custom cosplay takes time, and we always try to be upfront about the longer wait involved in crafting each piece by hand. That said, your comment about wanting a few more updates is totally fair — and it's something we’re working on improving going forward.
We're also happy you found the price fair, considering it included a full outfit (jacket, trousers, shoes, details) and even some surprise bonus items like the figurines and medallion — a little thank-you from us.
Thank you again for recognizing the passion, transparency, and love for cosplay that drive everything we do here.
We're proud to have helped you start your cosplay journey — and we hope it's just the beginning! ^^