We are currently traveling on Costa Diadema and unfortunately our experience has been very disappointing. When boarding the ship, our two suitcases were lost and we had to search for them througho... See more
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If you are traveling with children, avoid Costa Cruises at all costs. During our trip on the Costa Smeralda, a waiter approached us at one of the bars and inappropriately pinched my 5-year-old s... See more
Sorry I’m an experienced cruiser I don’t understand the negative reviews. This is an Italian ship so if you want to sail with the British don’t book. This has been as good as my past 25 cruises even w... See more
Costa Firenze nightmare on Xmas eve. I followed Costa guidelines to bring either passport or national ID card and they approved my documents(!) I was denied boarding on Xmas eve as they demanded both... See more
1.5
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120 reviews
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Terrible website, noisy experience on the ship.
Terrible website : nothing works.
The website is a disaster. The webmaster doesn't react. the info.europe@costa adress answers, and this polite person added my personal information for the booking, but not that of my wife and daughter.
When I try to pay a few thousands , the master-card app asks me to pay 1€ and doenst give an error, but also no 'payment succeeded'.
I hope the trip on the cruise will be a little but better than the website.
When I choose 'Belgium' as country , I have to go on in French (a minority in my country speaks French!) I can't choose the main language of my own country.
After the cruise, that brought us to many beautiful places in Norway, I am really in need of rest. We did many splendid walks in the fjords, and searched for the paths without masses of people. But back on the ship... The loud announcements in 5 or 6 languages, the music everywhere, in some places you hear 3 different songs at the same time, the acoustics in the swimming pool... the really over-done colors and lights... I'm so happy to be home and relax again. I feel like I spent 14 days on a fancy fair... for the first time in the 50 years I lived i feel overstimulated.
August 14, 2023
Unprompted review
In the cache: mandatory tipping
The cruise staff was very kind, but the company's policy of milking the customer under various pretexts is disgusting. 1. If someone does not drink alcohol, for a one-week trip he has to buy a package of soft drinks for 200 euros so that he can be served with a glass of tap water at dinner. You got it right! You are not served tap water, and a glass of still water costs you 3.5 euros. 2. apart from the expenses shown, on the ferry you find out that you have to pay an official tip of 11 euros per day... It is deducted from the card you register with them. 3. The service is quite impersonal. 4 Excursions on land such as short trips are presented bombastically. On the spot, however, you often encounter bored guides, lack of attention and carelessness on the part of the organizers. Burn-out and sadness at crowded and overexploited tourist sites (at least in the case of the Carribbean islands)
December 31, 2022
Unprompted review
Costa cruises staff unhelpful and rude…
Costa cruises staff unhelpful and rude with problems
On booked package. Would not use again.
November 2, 2022
Unprompted review
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