Costume Discounters 

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Rated 4 out of 5 stars

The Start Trek Original Series shirt was great. The only thing I would say is that the largest size will not fit any even slightly over-sized people. Customer service help was great on the return... See more

Rated 3 out of 5 stars

I got two items. The first item was a teenage mutant ninja turtle body suit and that product is absolutely amazing. I love the quality along with the price. It’s a beautiful item. The reason for the t... See more

Rated 5 out of 5 stars

Ordered from Australia & received in just over a week, great communication after calling to see if we could have parcel delivered before my daughter's costume day at school, & it arrived a day before... See more

Rated 5 out of 5 stars

Great site with some fantastic deals. Would recommend! I did have an issue with my order but customer service was also really wonderful and helped me resolve everything quickly and easily.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wizard of Oz Dorothy costume

I have not opened the Dorothy costume bought as a gift for a 3 year old’s birthday, but from what I can see through the packaging looks like good quality. I also purchased the plush Toto dog with basket. Very cute. Can’t wait to see her wearing the costume while playing!

May 12, 2020
Unprompted review
Rated 3 out of 5 stars

I gave three stars only because I had…

I gave three stars only because I had called back within 1-2 minutes of placing my order to cancel it because the costume wouldn’t arrive in time. I was told that it could be cancelled because I called back right away. Then it was delivered to my door step. It did arrive on time and was exactly what I ordered but bummed it didn’t get cancelled

April 24, 2020
Unprompted review
Rated 1 out of 5 stars

Message ignored until it was too late.

Ordered 6 of the same costume in 3 different sizes. When the order confirmation screen came up, it just showed the total (6) but not the sizes. I didn't think anything about it and I confirmed the order. Then I went back and looked, and my order said all 6 in size XS. I immediately wrote Costume Discounters customer service and told them to either cancel my order, or change it to the correct sizes. I didn't hear back from them for days, and when they wrote back they just said too bad, you're getting the 6 size XS, and there's nothing we can do about it --feel free to process a return/exchange and mail back the ones you don't want.

Absolutely terrible service, no sense of urgency. They ignored me until it was too late, and then dumped their problem in my lap.

I've never had problems with this company before, and I order costumes from multiple companies all the time. I will definitely think twice before I order from Costume Discounters again.

April 1, 2020
Unprompted review
Rated 1 out of 5 stars

WHAT HAPPENED TO YOUR COMPANY?

I have ordered numerous times in the past (mostly costumes for church plays) and been very pleased with products received; however, this time I ordered a Roman Soldier costume for Easter play. The box it came it was barely taped and was gaping open on both ends and the contents were damaged, but I was most disappointed in the quality of the items. Very cheap, thin plastic helmet, shield, etc. Looks like something I could have gotten at a Dollar Tree (but not at a Dollar Tree price). When I attempted to contact by telephone - calls would not go through during working hours on either no. provided on website. If I called after hours got a message to call during working hours. Sent an e-mail and asked that cust. serv. call me and I got a reply to call no. on website. I will not be ordering again. I just wonder what happened to this company? I have recommended it several times, but will not do so again.

March 17, 2020
Unprompted review
Rated 5 out of 5 stars

old lady dress

The costume fit exactly as it should. My daughter looked adorable in it. Highly recommend.

February 24, 2020
Unprompted review

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