At just under £190 for a tall storage cupboard, price is very reasonable. But quality not great, bottom left corner not properly glued- manufacturing fault, also top doors don’t fit evenly. Com... See more
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Warning!! Company will make you pay for your own returns so do not use as things can happen and you are left with a big loss so do not buy anything big ive now lost out on £150 and this is very negat... See more
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Initially my item was delivered to the wrong address and I was left and item for the other address.upon getting in contact with a Costway customer service member, so was told that their delivery peop... See more
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Whilst I am finally delighted with my HW52973 kneeling chair, I was not at all delighted with the assembly instructions. Nowhere on the packaging did it say that the chair had been provided by Costway... See more
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Company details
Written by the company
Low prices at Costway on home & garden, outdoor furniture, sporting goods, pet suppliers, toys & games and much more. Costway: cost less all the way
Contact info
Bluestem Road 12, IP3 9RR, Ipswich, United Kingdom
- service@costway.co.uk
- costway.co.uk
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Slow delivery with no update
I placed an order last week. Delivery date was set to today but I still haven't received any email regarding shipping or the item. Not very nice especially when you need the item urgently.
July 28, 2025
Unprompted review
Reply from Costway UK
We checked and found that the item which you ordered is our special offer "super early bird" item. For our "super early bird" items, they are lower than our regular prices. After the "super early bird" period ends, the item's price will return to its normal rate. Since you have taken advantage of our "super early bird" prices, we can only ship the item after the "super early bird" items arrive at our warehouse. So, please be advised that the pre-sold item in your order may require a longer processing time before they can be shipped, expected to ship no later than 05/08/2025. After the product arrives at our warehouse, we will arrange the shipment for your order as soon as possible. And we also sent an email to you to explain that, thank you for your understanding.
In this situation, if you are not willing to wait for the item to arrive, please reply to us as soon as possible and we also can help you cancel this order and issue you the full refund.
Warm regards
Costway inc.
Super fast delivery
Super fast delivery, all item has arrived, both box on the same day. Sofa -day bed is a fantastic choice. 3 function in 1. Overall smooth service, great product.
July 23, 2025
Unprompted review
Reply from Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
I ordered and paid for a little bumper…
I ordered and paid for a little bumper car, never received!!!!
June 19, 2025
Unprompted review
Reply from Costway UK
Dear customer, we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to service@costway.co.uk.
Thank you Kind regards
Costway inc.
Poor Quality
When the furniture arrived one of the chairs was damaged as the material was broken on the corner and the holes were very difficult to allign so all in all i would not recomend this as not good quality
July 25, 2025
Unprompted review
Reply from Costway UK
Dear customer,
For your issues, could you please provide some damage photos? And you can conatct service@costway.co.uk with order number and damaged pictures. Please don't worry, your product is within our warranty period, and we will provide you with corresponding after-sales service.
Warm regards
Costway inc.
Purchased a good height adjustable desk…
Purchased a good height adjustable desk with glass countertop for half of the price of Amazon, I would recommend shopping on the site, it first I was sceptical.
February 9, 2025
Unprompted review
Reply from Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Such helpful customer service
Such helpful customer service, they stayed in touch until my item was delivered, which arrived exactly as DHL said it would.
July 21, 2025
Unprompted review
Reply from Costway UK
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
The customer service was fantastic
The customer service was fantastic
I did get a bit confused because the company I ordered from was FDSUK but some communications came from Costway.
March 27, 2025
Unprompted review
Reply from Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Also, FDSUK is our UK site on Costway, and the product you ordered is from Costway.
Warm regards
Costway inc.
Takes the order doesn't deliver
Takes the order, but doesn't deliver to any address in Highlands and Islands but I also tried addresses in Glasgow and Edinburgh and wouldn't deliver there either - but took the order and then weeks later declined the order....
March 12, 2025
Unprompted review
Reply from Costway UK
Dear customer,
We regret any inconvenience caused to you. Here is our shipping policy:https://www.costway.co.uk/shipping-guide . For some remote areas, we are indeed unable to deliver. We hope you can understand. And for addresses that cannot be delivered, we also contact via email in time and issue a refund.
Warm regards
Costway inc.
Excellent customer service
Excellent customer service, they sent me the missing part straight away for the kids quard bike
July 1, 2025
Unprompted review
Reply from Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Brought a £300 bouncy castle water…
Brought a £300 bouncy castle water slide from them which broke after one use. The whole corner ripped off after my 2 & 3 year old went on it. They won’t replace it as sold out now & wont tell me when it’s back in stock. Very disappointing!!!
July 12, 2025
Unprompted review
Reply from Costway UK
Dear customer,
We regret any inconvenience caused to you. We have sent you the return label via email, please check it. After receiving the returned product,we will issue the full refund. We regret for the current shortage of inventory for the product.
Thanks for your understanding.
Warm regards
Costway inc.
I ordered two Rattan reclining chairs
I ordered two Rattan reclining chairs. I was pleased with the first one as it was sturdy and good quality, however the second one was faulty. This was the first time I had bought from Costway UK. I braced myself for a problem returning it but to my surprise after receiving an email and photo of the fault they replied within 24 hrs to apologise and said not to bother sending it back and replaced it within in two days. I must say that’s impressive. The chairs are perfect and I am delighted. I will shop again with Costway but this time with confidence. Perfect customer service.
July 22, 2025
Unprompted review
Reply from Costway UK
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Reply from Costway UK
Dear customer.
We regret any inconvenience caused to you. We are unable to find your order. To better help you, could you please provide the order number and receiver's full name. Also, could you please provide more details about your item issues? Then we will try our best to help you.
Best regards,
Costway inc.
Keep you updated on delivery’s 5 star service
Excellent service yet again from Costway Uk , they keep you informed of how your orders are going , give you exact dates of delivery , they even send you offers , iv had 3 items now off them and am amazed at the prices
June 21, 2025
Unprompted review
Reply from Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Fantastic 3.3m Cantilever Patio…
Fantastic 3.3m Cantilever Patio Umbrella. Can’t believe the quality for the sale price paid. Exactly as seen in the photos. Delivery was also a pain free experience and arrived in perfect condition. Love this cut price company.
June 11, 2025
Unprompted review
Reply from Costway UK
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
The grape trellis is fantastic with…
The grape trellis is fantastic with easy instructions to build and also a great support for the grape vine
July 18, 2025
Unprompted review
Reply from Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products. We look forward to serving you again on our website.
Warm regards
Costway inc.
Cancellation and refund request was actioned so quickly
I ordered a kitchen island from costway but soon after ordering I realised it was going to be too large for our kitchen. So I emailed their customer support team to request a cancellation and refund. And within 12 hours I had a reply to say it had been cancelled and I received the refund 2 days later. Couldn’t be more grateful as that could have ended up being a big palava!
July 15, 2025
Unprompted review
Reply from Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products. We look forward to serving you again on our website.
Warm regards
Costway inc.
Bought an electric car for my son
Bought an electric car for my son, arrived with the wrong charger.
Contacted support which takes forever to respond, the car is stood in my living room like a white elephant
July 15, 2025
Unprompted review
Reply from Costway UK
Dear Customer,
The charger is out of stock at the moment. So we need to contact manufacturer to arrange a charger for you. Or we need to find one on market to arrange shipment for you. We will give you an update once we find it.
Best Regards,
Costway inc.
My 18000btu air con unit works when it wants.
Purchased a portable 18000btu air con unit last year. Didn't use it a whole lot, maybe 10 hours running time but in the heat wave 2 weeks ago or so ago i plug it in and it started and it started blowing cold air as expected. The Mrs said it stopped blowing cold air,i didn't take much notice.
Now tonight 11/07/25 on one of the hottest days of the year, i plug it in, starts blowing nice cold air then 10mins later the compressor part turns off. Give it 20mins and it turns back on for 5mins or so then back off. Meanwhile i cooking alive with a useless air con unit that is faulty.
June 23, 2025
Unprompted review
Reply from Costway UK
Dear Customer,
Thank you for your feedback on our products and we regret your dissatisfaction. We attach great importance to every customer's opinion in order to continuously improve and enhance the quality of our products and services.
We have noticed your order was out of warranty.
We have emailed you for more detials and will escalate the matter to the manufacturer for further investigation after receiving it.
In the meantime, please consider contacting our customer service team and we will be happy to support you and resolve your issue as quickly as possible.
Thank you again for your feedback, and we will take all necessary steps to ensure that you are satisfied with our products and services.
Sincerely,
Costway inc.
Bought a rocking chair from Amazon sold…
Bought a rocking chair from Amazon sold by cost way Uk. I am not bothering to open the box as they used dx frieght as their delivery company. No empathy for pregnant women driver left box outside within a minute and sped off. The customer service representative for their company who answered the call was extremely rude and definitely not fit to be a customer service representative said something along the lines of we leave things outside the door and I’m like what if someone steals it. When I explained just needed someone to carry over the porch and not in the house she was extremely rude. Hopefully she gets a taste of her own medicine very soon.
I am editing this review as the delivery company they use is bad but the company itself was amazing. Please note I have not been given any incentive to edit this review. Notices yesterday that the chair had become cheaper by £10 on Amazon called Amazon and they said they couldn’t price match so advised returning the chair and buying the chair at the new price. Amazon contact the seller cost way for me and today cost way had responded saying they can refund me £10 to safe me the hassle of returning the chair and buying at a new price. Definitely grateful for their services.
July 11, 2025
Unprompted review
Reply from Costway UK
Dear customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with our product.
For the problem with shipment company, we will feedback it to DX and ensure improvement in the future.
Thank you for your understanding and cooperation.
Best regards,
Costway Inc.
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