Cosy Cottage Reviews 

1,449
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company and its natural offerings. Customers frequently praise the natural beauty products, beautiful packaging, and exceptionally fast delivery service provided by the dedicated team. Consumers consistently note that the aromatic items smell wonderful, work effectively, and leave skin feeling wonderfully soft and thoroughly nourished. Many people deeply appreciate the easy website navigation and the reliable communication maintained throughout the entire ordering process. However, some customers also noted receiving incorrect items, missing product components, or encountering occasional fulfillment mistakes in their delivered packages. A small group of people experienced delivery waiting times or required assistance from customer support to resolve these order errors.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the natural ingredients and pleasant... See more

Quality

Reviewers mention positive feedback about quality, noting that items like face creams and soaps feature... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive promptly and in excellent... See more

Order

Clients share positive opinions on order, highlighting the simple online navigation, helpful email updates,... See more

Service

People report positive experiences with service, highlighting prompt delivery and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been using a different brand of similar eco cleaning products that come in tiny, brown bottles, but I didn't always like the sent, so I took the plunge and swapped to Cosy Cottage. So pleased... See more

Company replied

Rated 5 out of 5 stars

This is my second order from Cosy Cottage. After ordering the cleansing balm and loving it, i ordered the moisturiser. After struggling for the past 18 months with eczema/psoriasis/who knows what on... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to receive some goodies from Cosy Cottage - I use skin products, shampoo and conditioner bars and soaps. As we have a new puppy I also bought the pet shampoo bar! My husband who ha... See more

Company replied

Rated 5 out of 5 stars

Decided to try their cleaning products. Bought the set - glass bottle cloths and surface cleaner. Lovely scents and excellently cleans work surfaces, skirting boards- easily removed grease from my coo... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. also in
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Cosmetic Products Manufacturer
  6. Cosmetics Store
  7. Wellness Center

About Cosy Cottage

Written by the company

Our natural, skincare, beauty, homecare and wellness products are all developed by our founder, a qualified chemist, and have been made in Malton, North Yorkshire, since we started our family company, eight years ago.

We are proud to employ over twenty local people in our growing team. Every product we make is from 100% natural ingredients, free from palm oil, artificial surfactants, sulphates, artificial fragrances and preservatives.

We have long term wholesale and trade partnerships with many independent shops, visitor attractions, accommodation providers and events companies across the UK. We also create and make products for a growing number of white label clients, looking for a trusted product development and manufacturing partner offering manageable minimum order quantities.

Our packaging is all recyclable, compostable or reuseable and free from single use plastics. We are committed to being cruelty free, do not test on animals and we never commission other organisations to do so on our behalf. Everything is suitable for vegetarians and we have a wide range of vegan products.

We accept orders online, by phone and in our Malton store and offer outstanding customer and after sales service via phone or email too.

Postage is free for orders over £40

Offers & Award Information

Written by the company

Award-Winning Skincare
Winner of 'Best Sensitive Skincare Brand' in 2023, 2024 and 2025' Best new product awards for our Aloin Face Mask and our Pet Shampoo in 2025
Offers and Product Testing Opportunities
New customers signing up to our newsletters benefit from a 10% discount, exclusive offers, early registration for new product launches and the opportunity to volunteer as testers before new products are launched.

Our Free Shipping Offer

Free shipping on all orders Over £40

Free shipping on all orders Over £40
We offer free, tracked delivery via Royal Mail 48 hour service for all orders over £40 (net of dicounts).

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,449)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic products

Fantastic products. Really good communication with their subscription orders. Email arrives in plenty of time to add or change the order prior to it being despatched. Well packaged in eco friendly materials and fast delivery.

September 2, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi there, Thank you for your review. It is great to hear you are able to manage your subscription and have received a fast delivery. Best wishes

Rated 5 out of 5 stars

Very impressed with the cleaning…

Very impressed with the cleaning ability and fragrance of this product. It really does match and raise the bar for its competitors. Excellent value. Im really please I found cosy cottage products.

September 2, 2026
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Reply from Cosy Cottage

Hi there Amclem, Thank you for your review, We are thrilled to hear you are impressed with the cleaner and the fragrance. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Love this company

I’ve been buying from Cosy Cottage for years now, love the products.

September 2, 2026
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Reply from Cosy Cottage

Hi there, Thank you for your review. It is great to hear you love the products. Best wishes

Rated 5 out of 5 stars

Delightful moisturiser

Ordered the face moisturiser and I love it. Arrived quickly and is a delight to use.

September 1, 2026
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Reply from Cosy Cottage

Hi Lynne, Thank you for your lovely review. We are pleased your order arrived quickly and you are finding it a delight to use. Best wishes

Rated 5 out of 5 stars

I tried the surface cleaner for the…

I tried the surface cleaner for the first time, absolutely glorious smell! Did it's job and made me so happy smelling the fragrance will definitely buy from again

September 1, 2026
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Reply from Cosy Cottage

Hi there Diane, We are so happy to here about your cleaning experience. We look forward to welcoming you back again soon. Best wishes

Rated 5 out of 5 stars

Good company

The website was easy to negotiate and the goods arrived in a good time.

September 1, 2026
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Reply from Cosy Cottage

Hi there Helen, Thank you for your lovely review. Best wishes

Rated 5 out of 5 stars

Love the face serum

Love the face serum, excellent product at a good price. Highly recommend.

September 1, 2026
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Reply from Cosy Cottage

Hi there Deborah, Thank you for your review. We are pleased you are finding the serum excellent and for recommending it. Best wishes.

Rated 5 out of 5 stars

an easy process of ordering

an easy process of ordering, from start to finish. constant updates on the order.
I have used these soaps now for years, shampoo soap is the tops. My husband used H&S anti-dandruff shampoo for decades. Now, he uses your shampoo soap and has no problem scalp at all.

August 28, 2026
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Reply from Cosy Cottage

Hi Ros, We are thrilled you and your husband are enjoying our shampoo. Thank you for sharing your experience. Best wishes

Rated 5 out of 5 stars

This was my first order with your…

This was my first order with your company and thought the products were explained well on the website and was interested to try them out as I have a small business doing beauty treatments. They arrived in good packing and they don't just look great, but smell beautiful too. Im looking forward to starting to use them and hopefully order some more in the coming weeks. The fact that they are naturally formulated by a British independent business is what I love most.

August 28, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi there Louise, Thank you for your review. We hope you enjoy using our products and we look forward to welcoming you back in the coming weeks. Best wishes

Rated 5 out of 5 stars

Brilliant

Brilliant, I struggle with dry skin and sensitive skin from my fibro and other immune diseases. This is soft and just lovely. Would like to try the other scents to choose my favourite I can then buy the bigger pot. Also pot a tested for my mother in law and I know she will love it. Thank you

August 28, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi Nicola, Thank you for your review. We hope you enjoy trying all the scents to find your favourite. Best wishes

Rated 5 out of 5 stars

Absolutely beautiful soaps-…

Absolutely beautiful soaps- moisturising and smell lovely. Prompt delivery and beautifully packaged for presents.

August 27, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi Lisa, We are pleased you are enjoying the smell of our soaps and received prompt delivery. Best wishes.

Rated 5 out of 5 stars

Decided to try their cleaning products

Decided to try their cleaning products. Bought the set - glass bottle cloths and surface cleaner. Lovely scents and excellently cleans work surfaces, skirting boards- easily removed grease from my cooker top. Would recommend.

August 25, 2026
Unprompted review
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Reply from Cosy Cottage

Hi Janet, Thank you for your review. We are so pleased you are enjoying your cleaning with our surface cleaner. Best wishes

Rated 5 out of 5 stars

Fabulous business with amazing products

I have no complaints, but great service & fast delivery. Cosy Cottage used to be a rare treat when we went to Malton now have a local stockist but also like to take advantage of on-line offers. Fabulous business ethic too👌👌

August 4, 2026
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Reply from Cosy Cottage

Hi there Sue, Thank you for a lovely review. We are so pleased you have no complaints and that we have provided you with a great service . We look forward to welcoming you back soon. Best wishes

Rated 5 out of 5 stars

I absolutely love the rejuvenating…

I absolutely love the rejuvenating serum and face cream for daily use. You really only need a small amount so it is lasting a long time. My skin feels nourished and soft. The products smell gorgeous. Very happy customer.

July 1, 2026
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Reply from Cosy Cottage

Hi Stacey, We are so pleased to hear you are a happy customer and you are loving the rejuvenating serum and face cream. Thank you for your review. Best wishes

Rated 5 out of 5 stars

Cosy Cottage Face Cream 👍🏼

We had bought a face cream from a shop but possibly due to the heat it had caused issues but we contacted Cosy Cottage directly and they sorted it out straight away. Face cream is very nice so I’m told by my partner. Would highly recommend. Thanks again Kerstin 👍🏼

August 15, 2026
Unprompted review
Cosy Cottage logo

Reply from Cosy Cottage

Hi there Stephen, We are pleased your partner is happy with the face cream and we look forward to welcoming you in the shop again soon. Best wishes

Rated 5 out of 5 stars

Excellent products

I am really pleased with the eco cleaning spray. It really does work and it also smells lovely. I now have much more space in my cupboard and love the fact that it's good for the environment too.
I have been using the soaps for some time now and would not choose anything else. So all in all a very satisfied customer.

August 4, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi Anne, Thank you for your review. So fantastic to hear you are a very satisfied custome. We look forward to seeing you again soon. Best wishes.

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