I had been using a different brand of similar eco cleaning products that come in tiny, brown bottles, but I didn't always like the sent, so I took the plunge and swapped to Cosy Cottage. So pleased... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my second order from Cosy Cottage. After ordering the cleansing balm and loving it, i ordered the moisturiser. After struggling for the past 18 months with eczema/psoriasis/who knows what on... See more
Company replied
Always a pleasure to receive some goodies from Cosy Cottage - I use skin products, shampoo and conditioner bars and soaps. As we have a new puppy I also bought the pet shampoo bar! My husband who ha... See more
Company replied
Decided to try their cleaning products. Bought the set - glass bottle cloths and surface cleaner. Lovely scents and excellently cleans work surfaces, skirting boards- easily removed grease from my coo... See more
Company replied
Company details
- Beauty Product Supplier
- also in
- Beauty Products Wholesaler
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
- Wellness Center
About Cosy Cottage
Written by the company
Our natural, skincare, beauty, homecare and wellness products are all developed by our founder, a qualified chemist, and have been made in Malton, North Yorkshire, since we started our family company, eight years ago.
We are proud to employ over twenty local people in our growing team. Every product we make is from 100% natural ingredients, free from palm oil, artificial surfactants, sulphates, artificial fragrances and preservatives. We have long term wholesale and trade partnerships with many independent shops, visitor attractions, accommodation providers and events companies across the UK. We also create and make products for a growing number of white label clients, looking for a trusted product development and manufacturing partner offering manageable minimum order quantities.Our packaging is all recyclable, compostable or reuseable and free from single use plastics. We are committed to being cruelty free, do not test on animals and we never commission other organisations to do so on our behalf. Everything is suitable for vegetarians and we have a wide range of vegan products.
We accept orders online, by phone and in our Malton store and offer outstanding customer and after sales service via phone or email too. Postage is free for orders over £40Offers & Award Information
Written by the company
- Award-Winning Skincare
- Winner of 'Best Sensitive Skincare Brand' in 2023, 2024 and 2025' Best new product awards for our Aloin Face Mask and our Pet Shampoo in 2025
- Offers and Product Testing Opportunities
- New customers signing up to our newsletters benefit from a 10% discount, exclusive offers, early registration for new product launches and the opportunity to volunteer as testers before new products are launched.
Our Free Shipping Offer
Free shipping on all orders Over £40
We offer free, tracked delivery via Royal Mail 48 hour service for all orders over £40 (net of dicounts).
Contact info
Cosy Cottage Store, 17 Market Place, YO17 7LP, Malton, United Kingdom
- 01653 693555
- customers@cosycottagesoap.co.uk
- cosycottagesoap.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only just received my products but it…
Only just received my products but it makes my skin feel really nourished and soft
April 30, 2026
Reply from Cosy Cottage
Hi there Sally, thank you for your lovely review. We are so pleased that you are enjoying using our products and finding them beneficial. Our facial skincare is popular with very many of our customers, so you are in excellent company! Best wishes to you
As always excellent products
As always excellent products. I love the new soothing deodorant, all day freshness with no red rash and the Shea facial soap is a perfect cleanser.
April 28, 2026
Reply from Cosy Cottage
Hi Christine. Thank you for your kind review. We are delighted that you are enjoying using our products and they are suiting you. Best wishes to you
Reply from Cosy Cottage
Hi there Christine. Thank you for this great review, we are thrilled that you are happy with the whole Cosy Cottage experience! Best wishes to you
I have very dry skin so struggle to…
I have very dry skin so struggle to find a cleanser that doesn’t make it even drier. The Shea Butter soap is perfect and really leaves my skin feeling moisturised and supple. Plus there are no nasty additives! Great value toilet, especially when you buy in bulk!
April 29, 2026
Reply from Cosy Cottage
Hi Jools, thank you for taking the time to leave us this great review. We are so pleased that you are enjoying our products and finding them beneficial and good value.
Reply from Cosy Cottage
Hello there, thank you for this great review. We are thrilled that you are enjoying the products. Best wishes to you
Fabulous products & great customer…
Fabulous products & great customer service. Really enjoying using the cleansing & moisturising regime CC suggested - I bought the bundle.
April 28, 2026
Reply from Cosy Cottage
Hi Fiona, thank you so much for this fab review. We are delighted that you are enjoying using our facial skincare products. This range is extremely popular with our customers who love its gentle effectiveness so you are in very good company! Best wishes to you
Reply from Cosy Cottage
Hi there and thank you! We are very happy that you are pleased with your face cream. Very best wishes to you
Trial facial pack
I ordered the trial facial skincare pack. It arrived quickly and well packaged.
The products are lovely especially the face mask which I have used overnight and has made my skin feel incredibly soft.
Highly recommend
April 27, 2026
Reply from Cosy Cottage
Hello Jane, thank you for taking the time to leave this lovely review. We are so pleased that you are enjoying our facial skincare range and finding it beneficial. Best wishes to you
I bought the mixed face bag face cream
I bought the mixed face bag face cream, face scrub, facemask,mini face soap and cloth and its smells and feels absolutely amazing so I have put another order in for body cream and soaps and a dog soap.
April 27, 2026
Reply from Cosy Cottage
Hi Sheila. Thank you for this kind review. We are thrilled that you are so pleased with your purchase. Our facial skincare is extremely popular with many of our customers, and we are very happy to have another convert! We hope you enjoy your next purchase too. Best wishes
Reply from Cosy Cottage
Hi Maureen, thank you for taking the time to leave us this lovely review. We are delighted that you are happy with your shampoo and the Cosy Cottage experience. Best wishes
Reply from Cosy Cottage
Hi there Neil, thank you so much for leaving us this review. We are very pleased that you are happy with our surface cleaning products. Best wishes to you
Fantastic natural products
Fantastic natural products. The deodorant works great. I can get a bit sweaty with anxiety but this has worked better than any antiperspirant.
The shampoo and face wash are also lovely. Will get some conditioner next time.
Definitely be buying again.
April 7, 2026
Reply from Cosy Cottage
Hi there, thank you for taking the time to leave this positive review. We are so pleased that you are enjoying your Cosy Cottage products and finding them beneficial. Best wishes to you
Great products and reliable service
April 7, 2026
Reply from Cosy Cottage
Hello there Christine. Thank you for this great review. We are very happy to hear that you are a satisfied customer. Best wishes to you.
Just a lovely product (the soaps)
Just a lovely product (the soaps), and so well presented
April 7, 2026
Reply from Cosy Cottage
Hi there, thank you for taking the time to leave this lovely review. We are so pleased that you are enjoying your Cosy Cottage soaps! Very best wishes to you
Excellent customer service
Excellent customer service. Been a regular subscription customer for a while now. Suits my skin.
March 31, 2026
Reply from Cosy Cottage
Hi Dawn, thank you so much for this great review. We are delighted that you are pleased with your products. We are very happy to have you as such a loyal customer! Best wishes to you
Can highly recommend
I thought I’d give the Cosy Cottage surface spray a try and I’m so pleased I did. The spray is amazing. It smells beautiful, does the job and lasts for ages which is a good job as I can honestly say I’ve got the cleanest kitchen ever, I can’t stop cleaning!! I love it so much that I bought a second starter kit for the bathroom and yes, you’ve guessed it, I’ve got the cleanest bathroom ever too.
I’m now looking forward to trying other Cosy Cottage products
March 31, 2026
Aqua Therm massage…
In had my second aqua therm massage with Carole yesterday at Cosy Cottage Malton. I have been having full body massages for 30 years and I have to say they are the best massages I have ever had by far. Would highly recommend.
April 11, 2026
Unprompted review
Really happy with the deodorant
Really happy with the deodorant, fresh smell and easy to use 😁
April 7, 2026
So far I am so pleased with what I have…
So far I am so pleased with what I have previously purchased. So nervous to say, but my skin and has calmed down and feels great. 😊
March 30, 2026
The face cream is amazing
The face cream is amazing. It smells lovely and leaves my skin so soft. But the most important thing for me is knowing that it is made of natural ingredients.
March 30, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.