Cosy Cottage Reviews 

1,449
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company and its natural offerings. Customers frequently praise the natural beauty products, beautiful packaging, and exceptionally fast delivery service provided by the dedicated team. Consumers consistently note that the aromatic items smell wonderful, work effectively, and leave skin feeling wonderfully soft and thoroughly nourished. Many people deeply appreciate the easy website navigation and the reliable communication maintained throughout the entire ordering process. However, some customers also noted receiving incorrect items, missing product components, or encountering occasional fulfillment mistakes in their delivered packages. A small group of people experienced delivery waiting times or required assistance from customer support to resolve these order errors.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the natural ingredients and pleasant... See more

Quality

Reviewers mention positive feedback about quality, noting that items like face creams and soaps feature... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive promptly and in excellent... See more

Order

Clients share positive opinions on order, highlighting the simple online navigation, helpful email updates,... See more

Service

People report positive experiences with service, highlighting prompt delivery and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been using a different brand of similar eco cleaning products that come in tiny, brown bottles, but I didn't always like the sent, so I took the plunge and swapped to Cosy Cottage. So pleased... See more

Company replied

Rated 5 out of 5 stars

This is my second order from Cosy Cottage. After ordering the cleansing balm and loving it, i ordered the moisturiser. After struggling for the past 18 months with eczema/psoriasis/who knows what on... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to receive some goodies from Cosy Cottage - I use skin products, shampoo and conditioner bars and soaps. As we have a new puppy I also bought the pet shampoo bar! My husband who ha... See more

Company replied

Rated 5 out of 5 stars

Decided to try their cleaning products. Bought the set - glass bottle cloths and surface cleaner. Lovely scents and excellently cleans work surfaces, skirting boards- easily removed grease from my coo... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. also in
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Cosmetic Products Manufacturer
  6. Cosmetics Store
  7. Wellness Center

About Cosy Cottage

Written by the company

Our natural, skincare, beauty, homecare and wellness products are all developed by our founder, a qualified chemist, and have been made in Malton, North Yorkshire, since we started our family company, eight years ago.

We are proud to employ over twenty local people in our growing team. Every product we make is from 100% natural ingredients, free from palm oil, artificial surfactants, sulphates, artificial fragrances and preservatives.

We have long term wholesale and trade partnerships with many independent shops, visitor attractions, accommodation providers and events companies across the UK. We also create and make products for a growing number of white label clients, looking for a trusted product development and manufacturing partner offering manageable minimum order quantities.

Our packaging is all recyclable, compostable or reuseable and free from single use plastics. We are committed to being cruelty free, do not test on animals and we never commission other organisations to do so on our behalf. Everything is suitable for vegetarians and we have a wide range of vegan products.

We accept orders online, by phone and in our Malton store and offer outstanding customer and after sales service via phone or email too.

Postage is free for orders over £40

Offers & Award Information

Written by the company

Award-Winning Skincare
Winner of 'Best Sensitive Skincare Brand' in 2023, 2024 and 2025' Best new product awards for our Aloin Face Mask and our Pet Shampoo in 2025
Offers and Product Testing Opportunities
New customers signing up to our newsletters benefit from a 10% discount, exclusive offers, early registration for new product launches and the opportunity to volunteer as testers before new products are launched.

Our Free Shipping Offer

Free shipping on all orders Over £40

Free shipping on all orders Over £40
We offer free, tracked delivery via Royal Mail 48 hour service for all orders over £40 (net of dicounts).

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,449)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tinned deodorant.

I have bought the geranium, lavender & tea tree deodorant in a tin a few times & can say it's absolutely excellent. Easy to use, effective & lasts for ages. I can even use it after shaving with no irritation. The smell is lovely, too. I would definitely recommend this product.

February 26, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi Carolyn, thank you for your review. We're pleased that you love this and thank you for the recommendation.

Rated 5 out of 5 stars

Perfect gifts

Lots of lovely items, easy to order, swift delivery and great natural products.

February 26, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hello, thank you for your review. We're pleased you are happy with your products. Best wishes!

Rated 5 out of 5 stars

The shea soap is lovely

The shea soap is lovely, and the shampoo bar leaves my hair really soft

February 26, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Thank you for your review, we do love these products too! Best wishes

Rated 5 out of 5 stars

Beautiful products

Beautiful products, made with ethical and safe ingredients. I use the face cream and serum everyday. I use the surface spray everywhere in my house. The smell is amazing and it is a very effective cleaner.

February 25, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi Hayley, thank you for taking the time to review these products. We really do appreciate it!

Rated 5 out of 5 stars

Bought as a gift for my friend's…

Bought as a gift for my friend's birthday, so I didn't get to see/sample the travel pack of toiletries. She said it arrived on time & was gift wrapped nicely

February 24, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Thank you for your review! We hope your friend loves her gift. Best wishes

Rated 5 out of 5 stars

Love the products

Love the products, will certainly continue to buy the products

February 25, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi Sharren, thank you for continuing to support us. Best wishes

Rated 5 out of 5 stars

I’m very happy with my purchases

I’m very happy with my purchases. They came in a pretty drawstring bag. This company goes all out to make their customers happy . Fast delivery too. I highly recommend them.

February 24, 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi Margaret, thank you for your kind words, we really do appreciate it.

Rated 2 out of 5 stars

I so wanted to love these products

I so wanted to love these products.
I like that you can order individual bottles for cleaning unlike my present company. The prices are more affordable too with more flexibility.
The lavendar bar soap left my hair dry and my scalp itchy the conditioner is so tiny it was almost impossible to rub without dropping it and it reduced by half after one use. It was impossible to know whether any was actually on my hair.
The dish soap has no smell and does not lather at all either in the sink ( (leaves an unpleasant milky consistency) and the brush is so hard and scratchy you can't lift soap to the bristles or manipulate it around your dishes. Everything had to be rinsed and many washed again with detergent. The smell of all producrs is so very subtle it's almost non existent. My present goods smell amazing and lingers for a long time.
I do love the cream deodorant. Pleasant consistency, easy to use and effective.
Sadly a disappointing experience and £40 wasted.

February 24, 2026
Rated 5 out of 5 stars

Used this company a few times in the…

Used this company a few times in the past, i moved home and forgot all about them, recently rediscovered them. Purchased the face cream, beautiful scent and a little goes a long way.
I would say the cream would ve suited more for dry skin as it seems to sit on the surface of the skin rather than soak into the skin.
However I would still highly recommended trying out some products. I previously used thel dace soap and body Cream both ae amazing.

February 24, 2026
Rated 5 out of 5 stars

Lovely Soap

Just received my regular subscription of soaps from Cosy Cottage. Great products and wouldn’t use any other soap. Natural ingredients - the Shea butter soap is my favourite

February 6, 2026
Rated 3 out of 5 stars

I ordered face cream

I ordered face cream. It arrived quickly and smells lovely. I was disappointed though as it is not actually a cream but more like a balm. It sits on the surface of the skin and is not absorbed.

February 6, 2026

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