Matthews Cotswold Flour Reviews 

772
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the flour, noting that it consistently produces wonderful textures for homemade bread, pizza bases, and various baked goods. People also find the online ordering process straightforward and deeply appreciate the prompt, reliable delivery service provided by the team. Some reviewers were not happy with occasional delivery delays and frustrating communication issues regarding the status of their pending orders. Additionally, a few consumers mentioned that the packaging boxes or outer bags can sometimes be too weak to handle heavy weight and tear easily.

What people talk about most

Product

Consumers find the product to be exceptionally positive, praising the incredible variety of high-grade flours... See more

Quality

Customers consistently note positive experiences with quality, praising the fresh, high-grade flours that... See more

Order

Users describe positive interactions with order processes, frequently highlighting the straightforward... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt dispatches, secure... See more

Service

People report positive experiences with service, praising the efficiency, high standards, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great flour and brilliant that they deliver! I have tried for years to make sourdough but failed miserably UNTIL I ordered from Matthews! They also have Elaine Boddy as a Sourdough expert and followin... See more

Rated 5 out of 5 stars

The flour is just so fresh direct. No sitting on a shelf in a supermarket for weeks. Ordering is just so easy and delivery very efficient. The only slight negative is that when you purchase 5 bags... See more

Rated 5 out of 5 stars

I’ve been trying to make sourdough bread for years with no success until……. I came across Elaine Boddy’s Utube videos. She recommended MCF for her recipes, I ordered it, I tried it, and as they s... See more

Rated 5 out of 5 stars

I bake a lot of cakes for friends and to order from time to time! I honestly do not like any other Flour than Costswold. I found out recently how good it actually is by buying a cheaper flour superm... See more


Company details

  1. Flour Mill
  2. Food Manufacturer
  3. Food Manufacturing Supply

About Matthews Cotswold Flour

Written by the company

With a milling legacy spanning eight generations, Matthews Cotswold Flour is one of the UK’s oldest family-run flour mills. Trading grain and milling flour in the heart of the Cotswolds since the 1800s. Now Cotswold Flour stands at the forefront of organic farming and innovating with new lines from regenerative agriculture today.

We believe passionately that our local farming partnerships, traditional milling methods and premium grain selection make for better baking. We are proud to offer premium quality Organic Flour, Regenerative Flour and Stoneground Wholegrain Flour, using grain from local farmers and time-honoured milling techniques.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

772 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(772)

139 reviews in the last 12 months

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Rated 1 out of 5 stars

Having been a customer of this company…

Having been a customer of this company for a number of years, my latest delivery arrived with obvious rodent damage. Despite repeated emails to the company to alert them of this problem, I have received no response let alone recompense for the contaminated product.

August 26, 2025
Unprompted review
Matthews Cotswold Flour logo

Reply from Matthews Cotswold Flour

Good Morning Mr. Lewis. I have alerted the courier to the issue you experienced previously; I have just returned from leave and am working my way through my e-mails. I am sorry to hear the replacement flour hasn't arrived; I will chase this up with the fulfilment centre today. I will also respond on our previous e-mail chain. Many Thanks, Emily East, Business Manager, Matthews Cotswold Flour

Rated 1 out of 5 stars

Product was good but DX couriers failed…

Product was good but DX couriers failed to deliver 4 times when we were at home.
When package arrived it was damaged and 3 of the 5 bags of flour had split.
Henderson CV36 5 NQ

July 8, 2025
Matthews Cotswold Flour logo

Reply from Matthews Cotswold Flour

Good Afternoon. Apologies for the delay in responding, I have been speaking with colleagues. I am sorry to hear your order failed to arrive on 4 occasions; I will be raising this with our account manager at DX. Can I please ask you to contact me on emily@cotswoldflour.com with the details of the damaged bags in order for me to process a refund for you. Many Thanks. Emily East, Business Manager, Matthews Cotswold Flour

Rated 5 out of 5 stars

lovely flour

So impressed by the flour I have used. The 8 seeded flour is brilliant in particular. I can highly recommend any of the flours that are bought.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful,equality flour.Excellent…

Beautiful,equality flour.Excellent range of different flour. Delivery is quick and flour is packed well(shrink slapped on strong box). I have been buying Matthew's Cotswold flour for the last five years and have recommended it to friends and family.
Thank you

August 22, 2025
Unprompted review
Rated 2 out of 5 stars

Great flour, bad customer support

I have used Matthews Flour exclusively for more than five years - it tastes great - but the last order had significant moth damage. I've emailed twice to try and sort out some kind of replacement or refund, but have not had any response beyond acknowledgements of my messages.

Edit 25/08: This has now been very speedily and generously resolved, but it's a shame I had to resort to airing this grievance publicly as the product is genuinely really great.

February 18, 2025
Unprompted review
Matthews Cotswold Flour logo

Reply from Matthews Cotswold Flour

Good Afternoon Dan. Thank you for your recent feedback. Please can I ask you to forward your e-mail to myself (emily@cotswoldflour.com) I do not recall this. I look forward to hearing from you. Many Thanks, Emily East, Business Manager, Matthews Cotswold Flour

Rated 4 out of 5 stars

Love the flours

Love the flours, especially Cotswold Crunch, and Elaine’s sourdough videos.
Only issue is delivery - seems these can’t be left without a signature, despite not being ‘valuables’, even in a safe place. Also packaging is often damaged - appears the boxes get thrown around during the journey.

July 10, 2025
Unprompted review

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