Cotswold Kandela Reviews 31

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lovely room sprays I now love the rose one as much as the bay leaf one! It’s not easy to get such a delicate blend that works and lingers without being overpowering. They are subtle but very effective... See more

Rated 4 out of 5 stars

Never received the goods. I contacted them and got no reply back. Disappointing as they’ve been brilliant up until now. Gemma has now rectified the situation as it was a glitch with their site. She... See more

Company replied

Rated 5 out of 5 stars

The parasol is just as described. Great quality and a lovely colour. It was well packaged and arrived quickly. A good shopping experience all round.

Rated 5 out of 5 stars

I can thoroughly recommend this product. I was very impressed with the the ease of ordering and the look of the goods on the website was well represented. The goods arrived on time and were every bit... See more

Company replied

Company details

  1. Candle Store

Written by the company

Modern, unique, handmade candles and diffusers. Made in the heart of the Cotswolds.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely room sprays I now love the rose…

Lovely room sprays I now love the rose one as much as the bay leaf one! It’s not easy to get such a delicate blend that works and lingers without being overpowering. They are subtle but very effective. Thank you so much!

May 1, 2026
Rated 5 out of 5 stars

Brilliant!!

Brilliant!!! Very quick to respond and absolutely lovely to deal with - arrived as expected and kept fully informed. Fantastic products and customer service.

December 11, 2025
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you for your very positive review, we are delighted to hear you are happy with, both our service and our products. Thank you for continuing to return back to us. ☺️

Rated 4 out of 5 stars

Never received the goods

Never received the goods. I contacted them and got no reply back. Disappointing as they’ve been brilliant up until now.
Gemma has now rectified the situation as it was a glitch with their site. She is issuing replacements and kindly given me a 20% voucher code for my next purchase so I’m now satisfied with the service. They really are lovely products and she has restored my faith with this company.

August 20, 2025
Cotswold Kandela logo

Reply from Cotswold Kandela

I’m truly sorry to hear that you haven’t received your order and that you’ve had trouble reaching us. Your order was processed and dispatched on August 6th, just two days after it was placed. According to Royal Mail’s tracking records, a parcel was marked as delivered, but the proof of delivery indicates it was a different item.

I understand how frustrating this situation must be, and I sincerely apologize for the inconvenience. I will prioritise this issue and ensure that a replacement order or refund is processed as quickly as possible.

Thank you for your patience. For any further assistance, please feel free to email sales@cotswoldkandelagifts.co.uk.

Rated 5 out of 5 stars

I have enjoyed the product before and…

I have enjoyed the product before and was delighted when it was available again after Christmas . Long lasting scent that makes my house smell amazing!

January 15, 2025
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you for your kind review, we are delighted that you enjoyed our diffuser enough to come back to us. We have some new fragrances coming later this year, which we are very excited about.. I shall make sure you receive some samples.. Gemma @ Kandela

Rated 5 out of 5 stars

Excellent Service!

Not the first time I have ordered, and always had great service (being local to the company, get doorstep delivery!). Thank you, Gemma.

April 24, 2024
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you for taking the time to review our products and service. We are always so delighted when customers return. Gemma @ Kandela

Rated 5 out of 5 stars

The product smells amazing- very high…

The product smells amazing- very high end, and lasts a good long time.

March 18, 2024
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you for your feedback, we are delighted to hear that you enjoy our products. We have some exciting new fragrances coming soon, which we are sure you will like! ☺️

Rated 5 out of 5 stars

Great service

Great service, and great products, glad I discovered you at the winchcombe Christmas Market

February 27, 2024
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you so much for ordering again, we are always delighted to welcome back customers. We look forward to seeing you again at another local event.. Gemma@Kandela

Rated 5 out of 5 stars

Beautiful products with stunning…

Beautiful products with stunning packaging, the perfect gifts. I have bought several products from this small business and been over the moon with them and the impressive customer care.I would highly recommend Cotswold Kandela.

January 5, 2024
Cotswold Kandela logo

Reply from Cotswold Kandela

What a lovely review, thank you. We are delighted that you are happy with our products, we work very hard to ensure we give our customers the very best quality. We look forward to welcoming you back soon.. Gemma@Kandela

Rated 5 out of 5 stars

These are the best candles I’ve ever…

These are the best candles I’ve ever had. The smell from them lasts until they are finished. The wicks burn perfectly too. I’m a repeat customer who’s always so impressed.

December 18, 2023
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank for your positive feedback, we are really delighted that you enjoy our candles so much.

Rated 5 out of 5 stars

Stunning product

Beautifully presented packaging, stunning product, can't praise enough.

December 19, 2023
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you for your kind feedback, we are delighted that you are happy with your purchase.

Rated 5 out of 5 stars

Great Products, highly recommend

Fully explained all the products and also make a great product, really happy with what we purchased.

August 28, 2023
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you for your feedback, we are delighted to hear you are happy with your purchase.

Rated 5 out of 5 stars

A beautiful gift

The silver candle holder with a freesia and pear fragrance made a lovely gift. The packaging made it feel very special too and it was well received. Thank you so much!

April 6, 2023
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you so much for your positive review. We are delighted to hear that you are happy with your purchase.

Rated 5 out of 5 stars

The products speak for themselves.

The products speak for themselves.. absolutely lovely. I have repurchased the Floral Botanicals fragrance several times, both for myself and as gifts. I’m sure I will be back to buy more. Great communications with the company too, always very friendly and helpful 😊

March 14, 2023
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you for your lovely feedback, we are delighted you are enjoying your purchase, Floral Botanicals is a beautiful fragrance.

Rated 5 out of 5 stars

Highly recommended.

I absolutely love these candles and diffusers. I bought both in the Relaxation fragrance and they arrived so beautifully packed that they would make ideal presents (if you can part with them!)

December 14, 2022
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you so much, we are so pleased you are happy with your purchase. Please do remember us for any gifts you may need to purchase in the future 😊

Rated 5 out of 5 stars

Beautifully presented gift.

Lovely candle and diffuser gift set. Perfect gift for any occasion. Excellent service great product!

October 28, 2022
Cotswold Kandela logo

Reply from Cotswold Kandela

Thank you for your kind review 😊 we are are thrilled you are happy with your order.

Best wishes

Kandela

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look