Lovely room sprays I now love the rose one as much as the bay leaf one! It’s not easy to get such a delicate blend that works and lingers without being overpowering. They are subtle but very effective... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Never received the goods. I contacted them and got no reply back. Disappointing as they’ve been brilliant up until now. Gemma has now rectified the situation as it was a glitch with their site. She... See more
Company replied
The parasol is just as described. Great quality and a lovely colour. It was well packaged and arrived quickly. A good shopping experience all round.
I can thoroughly recommend this product. I was very impressed with the the ease of ordering and the look of the goods on the website was well represented. The goods arrived on time and were every bit... See more
Company replied
Company details
Written by the company
Modern, unique, handmade candles and diffusers. Made in the heart of the Cotswolds.
Contact info
United Kingdom
- cotswoldkandelagifts.co.uk
Lovely room sprays I now love the rose…
Lovely room sprays I now love the rose one as much as the bay leaf one! It’s not easy to get such a delicate blend that works and lingers without being overpowering. They are subtle but very effective. Thank you so much!
May 1, 2026
The parasol is just as described
The parasol is just as described. Great quality and a lovely colour. It was well packaged and arrived quickly. A good shopping experience all round.
April 16, 2026
Brilliant!!
Brilliant!!! Very quick to respond and absolutely lovely to deal with - arrived as expected and kept fully informed. Fantastic products and customer service.
December 11, 2025
Reply from Cotswold Kandela
Thank you for your very positive review, we are delighted to hear you are happy with, both our service and our products. Thank you for continuing to return back to us. ☺️
Never received the goods
Never received the goods. I contacted them and got no reply back. Disappointing as they’ve been brilliant up until now.
Gemma has now rectified the situation as it was a glitch with their site. She is issuing replacements and kindly given me a 20% voucher code for my next purchase so I’m now satisfied with the service. They really are lovely products and she has restored my faith with this company.
August 20, 2025
Reply from Cotswold Kandela
I’m truly sorry to hear that you haven’t received your order and that you’ve had trouble reaching us. Your order was processed and dispatched on August 6th, just two days after it was placed. According to Royal Mail’s tracking records, a parcel was marked as delivered, but the proof of delivery indicates it was a different item.
I understand how frustrating this situation must be, and I sincerely apologize for the inconvenience. I will prioritise this issue and ensure that a replacement order or refund is processed as quickly as possible.
Thank you for your patience. For any further assistance, please feel free to email sales@cotswoldkandelagifts.co.uk.
I have enjoyed the product before and…
I have enjoyed the product before and was delighted when it was available again after Christmas . Long lasting scent that makes my house smell amazing!
January 15, 2025
Reply from Cotswold Kandela
Thank you for your kind review, we are delighted that you enjoyed our diffuser enough to come back to us. We have some new fragrances coming later this year, which we are very excited about.. I shall make sure you receive some samples.. Gemma @ Kandela
Excellent Service!
Not the first time I have ordered, and always had great service (being local to the company, get doorstep delivery!). Thank you, Gemma.
April 24, 2024
Reply from Cotswold Kandela
Thank you for taking the time to review our products and service. We are always so delighted when customers return. Gemma @ Kandela
The product smells amazing- very high…
The product smells amazing- very high end, and lasts a good long time.
March 18, 2024
Reply from Cotswold Kandela
Thank you for your feedback, we are delighted to hear that you enjoy our products. We have some exciting new fragrances coming soon, which we are sure you will like! ☺️
Great service
Great service, and great products, glad I discovered you at the winchcombe Christmas Market
February 27, 2024
Reply from Cotswold Kandela
Thank you so much for ordering again, we are always delighted to welcome back customers. We look forward to seeing you again at another local event.. Gemma@Kandela
Beautiful products with stunning…
Beautiful products with stunning packaging, the perfect gifts. I have bought several products from this small business and been over the moon with them and the impressive customer care.I would highly recommend Cotswold Kandela.
January 5, 2024
Reply from Cotswold Kandela
What a lovely review, thank you. We are delighted that you are happy with our products, we work very hard to ensure we give our customers the very best quality. We look forward to welcoming you back soon.. Gemma@Kandela
These are the best candles I’ve ever…
These are the best candles I’ve ever had. The smell from them lasts until they are finished. The wicks burn perfectly too. I’m a repeat customer who’s always so impressed.
December 18, 2023
Reply from Cotswold Kandela
Thank for your positive feedback, we are really delighted that you enjoy our candles so much.
Stunning product
Beautifully presented packaging, stunning product, can't praise enough.
December 19, 2023
Reply from Cotswold Kandela
Thank you for your kind feedback, we are delighted that you are happy with your purchase.
Great Products, highly recommend
Fully explained all the products and also make a great product, really happy with what we purchased.
August 28, 2023
Reply from Cotswold Kandela
Thank you for your feedback, we are delighted to hear you are happy with your purchase.
Reply from Cotswold Kandela
Thank you, such wonderful feedback!…
A beautiful gift
The silver candle holder with a freesia and pear fragrance made a lovely gift. The packaging made it feel very special too and it was well received. Thank you so much!
April 6, 2023
Reply from Cotswold Kandela
Thank you so much for your positive review. We are delighted to hear that you are happy with your purchase.
Quick delivery and local to home !
March 29, 2023
The products speak for themselves.
The products speak for themselves.. absolutely lovely. I have repurchased the Floral Botanicals fragrance several times, both for myself and as gifts. I’m sure I will be back to buy more. Great communications with the company too, always very friendly and helpful 😊
March 14, 2023
Reply from Cotswold Kandela
Thank you for your lovely feedback, we are delighted you are enjoying your purchase, Floral Botanicals is a beautiful fragrance.
Highly recommended.
I absolutely love these candles and diffusers. I bought both in the Relaxation fragrance and they arrived so beautifully packed that they would make ideal presents (if you can part with them!)
December 14, 2022
Reply from Cotswold Kandela
Thank you so much, we are so pleased you are happy with your purchase. Please do remember us for any gifts you may need to purchase in the future 😊
Beautifully presented gift.
Lovely candle and diffuser gift set. Perfect gift for any occasion. Excellent service great product!
October 28, 2022
Reply from Cotswold Kandela
Thank you for your kind review 😊 we are are thrilled you are happy with your order.
Best wishes
Kandela
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.