Received Safe & Sound
Thanks Cottage Memories. Chandos Beauty & Pretty Parfuma bare root arrived safe & sound and in good condition. Delivery on time and careful.
November 12, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Top quality bareroot roses
Top quality bareroot roses and a great price, absolute bargain to be honest. Huge root system on all three I purchased and all stems free of disease. Would use again, but I think my garden is already too full sadly!
January 16, 2025
Unprompted review
Childish and argumentative customer service
I've recently ordered from this company after reading some positive reviews (no negative) and I was impressed with the uploaded pictures on their FB page.
I received my 5 pots of roses today, unfortunately one plant has bad quality with lots of die back on stems. I've emailed the "no customer service" about the problem, I was pretty much being fobbed off by a very argumentative person.
"We have been growing roses for over 35 years for both garden centres, other large retailers and our own website and I’m confident on the quality we produce. However, we want you to be happy with your purchases and as mentioned if you are unhappy please return the rose (s) and we will be more than happy to refund on receipt if I damaged and in a saleable condition. I have checked with David Austin and they have a Constance Spry in stock if you would prefer to purchase from them. "
Yeah I get it...rose plants from a garden centre/ retailer with these die back are "normal", healthy for a rose plant, and you get what you paid for, stop your complaining!
Shocking! Unbelievable!
One more point: this company is masking the real problem by adding fabricated story on the FB "focusing on the cut backs", really low and childish!
July 30, 2024
Unprompted review
Great service all round & excellent…
Great service all round & excellent quality bareroot roses. Brought some last year & was very happy, so returned for more this year.
November 10, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.