countrydale.co.uk Reviews 6

Reply from countrydale.co.uk

Apr 21, 2026

Thank you so much for such an amazing and detailed review!

We’re absolutely delighted to hear how happy you are with the Protech riding breggings - especially the fit, coverage and quality. Knowing they’ve exceeded your expectations and that you found them both affordable and non see-through means a lot to us.

We really appreciate your understanding regarding the additional postage charge due to being outside the UK, and we’re so glad you still felt it was worth it. It’s also lovely to hear you enjoyed the little card included - we like to add those personal touches where we can.

Your kind words, recommendation, and support truly mean everything to us. A customer for life is the highest compliment we could ask for! Thank you again, and we look forward to welcoming you back whenever you’re ready. 😀

Reply from countrydale.co.uk

Mar 22, 2026

Thank you so much for your kind words!

We’re really pleased to hear that you had a great experience with our customer service - it truly means a lot, especially as we always aim to go above and beyond for our customers.

We’re also so glad Jade was able to resolve the issue quickly for you - we’ll be sure to pass on your lovely feedback to her!

Thank you again for your support, and we hope to see you back with us again soon. 😀

Reply from countrydale.co.uk

Feb 17, 2026

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that you’re pleased with the jods and that our team was able to quickly sort out the size exchange for your Christmas present. We know how important it is to get gifts just right, so we’re especially glad the replacement arrived promptly and hassle-free.

Your kind words about our customer service and free returns really mean a lot to us. Thank you again for your support - we hope to see you back with us soon! 😊

Reply from countrydale.co.uk

Feb 17, 2026

Hi Diane,

Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and appreciate the opportunity to respond.

We completely understand how frustrating it is when a returned parcel cannot be located. This is precisely why we strongly encourage customers to use our dedicated returns service. Our returns process is fully insured and protected, which means that if a parcel goes missing in transit, we are able to raise a claim directly with Royal Mail and resolve the matter quickly for you.

When an alternative postage method is used and insurance is not purchased, responsibility unfortunately sits with the sender and limits the support we’re able to provide. That said, we have still made every effort to assist you, even though the return was arranged outside of our insured service.

In order to help locate the parcel, we requested additional information such as a proof of delivery image or delivery coordinates. Unfortunately, we did not receive a response to our email, which makes it extremely difficult for us to investigate further. If the parcel had been sent using our fully insured returns service, we would have been able to escalate this directly to our Royal Mail account manager and pursue the matter on your behalf without delay.

If there were any issues accessing or using our returns service, we would always encourage you to contact us - we’re more than happy to help guide you through the process swiftly. Clear communication allows us to resolve matters much more effectively.

We remain more than willing to assist. If you’re able to reply to our previous email with any additional information, we can still continue trying to locate the parcel and support you where possible.

Kind regards,

The Countrydale Team.

Reply from countrydale.co.uk

Feb 17, 2026

Thank you so much for this absolutely fantastic review - it truly made our day!

We’re delighted to hear you’re happy with our selection, pricing, delivery and communication. Providing great products at good value, backed up with reliable service, is exactly what we strive for - so it’s wonderful to know that’s been your experience time and time again.

And we especially love hearing that your wife LOVES the products you’ve chosen - that’s the ultimate seal of approval! 😊

Thank you for your continued support, your recommendations, and for taking the time to share such brilliant feedback. We really appreciate it and look forward to serving you again soon!

Reply from countrydale.co.uk

Feb 17, 2026

Thank you so much for your lovely review!

We’re so pleased we were able to help when Royal Mail misplaced your parcel - these things can be frustrating, so we’re really glad we could get everything sorted for you quickly.

It’s fantastic to hear that you’re loving the leggings too! Cosy and comfortable is exactly what we aim for, so knowing you’re happy with them means a lot to us.

Thank you again for your kind words and support - we look forward to welcoming you back again soon! 😊