Courmacs Legal Ltd Reviews 4,693

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and efficiency, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the patience, clarity, and understanding shown by agents. The company is frequently commended for its quick response times and for keeping customers well-informed about the progress of their claims, leading to a sense of ease and professionalism. However, some customers expressed dissatisfaction, citing concerns regarding claim initiation or unexpected service charges. A few people also mentioned issues with email communication and delays in receiving updates on their claims.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers praise the professional,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness, efficiency,... See more

Response time

People report positive experiences with response times. Many customers praise the professional, informative,... See more

Based on these reviews

Rated 5 out of 5 stars

Thank you, Aaliyah Mahmood Outstanding customer service, so knowledgeable, very efficient, Must be the fastest CSR I've spoken to in years, Aaliyah answered all my questions and updated the notes... See more

Rated 5 out of 5 stars

Many thanks to Abi Whiting today in helping me with an issue that I couldn’t sort out myself and through her commitment and knowledge helped correct the problem.I would never have been able to sort th... See more

Rated 5 out of 5 stars

Just had a short but ever so helpful phone conversation with Arzoo Mahmood at COURMACS LEGAL. She was so patient and friendly, speaking with great clarity and in easy to understand words and phrases.... See more

Rated 5 out of 5 stars

We are elderly and not too confident with the internet. We received an email last week marked urgent and needed to speak to someone about it. Tried ringing several times, no reply, then this morni... See more

Rated 5 out of 5 stars

I am currently using Courmacs Legal Ltd who are doing a fantastic job with my claims. They keep me updated on how the process is going. It can be a bit of a hassle at times but Courmacs puts me at e... See more

Rated 5 out of 5 stars

Just had a chat with Alyssa Munro , she was extremely helpful and dealt with my concerns effectively , Alyssa was clearly great at her job and very informative, It was a pleasure talking to her... See more

Rated 5 out of 5 stars

Superb service. I spoke to Aklak Ali today who dealt with my query. He was clear and precise with the information he provided and very helpful and pleasant. Thank you so much Aklak and Courmacs Legal.... See more

Rated 1 out of 5 stars

FRAUD!!! Absolutely disgusting company!!! You follow a link on social media to see if you’ve had car finance & they take that as an opportunity to take money from you by claiming you ‘signed a contrac... See more

Rated 5 out of 5 stars

I received an email regarding my ongoing claims from Michelle who dealt with my query very efficiently. Kind regards Mr Paul Harris.

Rated 5 out of 5 stars

I call just to follow up regarding the email been sent to me about my claim. I have some difficulties accessing it. Luckly Asif help and assist me all the way through to sort the issue with email. S... See more

Rated 5 out of 5 stars

Aklak ali took my call today in relation to a car finance query. He was professional understanding and dealt with it brilliantly. Thanks Aklak

Rated 5 out of 5 stars

My advisor Hasnah Ahmed, was so helpful and couldn’t do enough to help and make it easy for me with my query, and such a lovely pleasant young lady.

Rated 5 out of 5 stars

When I rang about the motor finance claim that I had no recollection of signing up to Matthew hindle was fantastic closed down the claim and sent me a confirmation email fantastic service PAUL THOMP... See more

Rated 5 out of 5 stars

Hamza was one of the best 'call handlers' I've spoken too Patient, courteous and very supportive in dealing with my enquiry. He hung on to the line to make sure I received the message he wanted to... See more

Rated 5 out of 5 stars

Just spoken to Hasnah Ahmed and she was so helpful, patiently talking through my car claims explaining everything thoroughly Great service Tessa Plane

Rated 5 out of 5 stars

Following up on recent National news about car finance and mis sold claims. A lot to take in. I spoke to Hasnah Ahmed at Courmacs. She was very thorough, professional, friendly and interested. Great w... See more

Rated 5 out of 5 stars

Courmacs Legal LTD are a very good professional company very up to date and efficient and very helpful I would recommend them to everyone. Aaliyah Mahmood Was very helpful and very friendly and dealt... See more

Rated 5 out of 5 stars

Asif was extremely curteous on the phone and explained everything in detail to me. I would highly recommend Courmacs Legal Ltd to represent any further claims.

Rated 5 out of 5 stars

I rang Courmacs this morning and Alyssa answered. She helped me with my query and provided good, positive advice moving forward. It was really nice to hear somebody helping out so confidently and pro... See more

Rated 5 out of 5 stars

Alyssa was very helpful. Understood my situation instantly. Confirmed all my queries easily. Explained to me very clearly what would happen after my call. Very nice phone manner.

Rated 5 out of 5 stars

Quick response on telephone - Zakher was ablie to deal with my query quickly and efficiently and brought my query to a swift resolution. Many thanks.

Rated 5 out of 5 stars

I had an issue where I had signed up for 2 companies to represent me in a PCP car finance claim. Unfortunately I didn't realise I had done this as I had filled the form in on Facebook. Thankfully Cour... See more

Rated 5 out of 5 stars

Hi, the lady I spoke to was Arzoo and she was lovely and pointed me in the right direction. Very well mannered and polite.She made me feel comfortable and at ease. Kind regards John-paul

Rated 5 out of 5 stars

Helped by Mathew very informative and brought me up to date with all that's happening with my claim . He was also very polite and supportive

Rated 5 out of 5 stars

Tegan was very helpful and understanding And did what they said they would straight away. Excellent customer service.

Rated 5 out of 5 stars

Wonderful to deal with Asif today,he sorted my enquiry with great efficiency and was extremely friendly, service at its best, thank you.

Rated 5 out of 5 stars

Asif was immediately friendly and polite about helping me with the questions I had. He put me at ease and was efficient with everything he did and checked for me. By the end of the call which was a... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Mia Lyth today . I had issues relating to forwarding information on & Mia kindly helped me step by step . Fantastic service with genuine empathy. Marie Mckenna... See more

Rated 1 out of 5 stars

Asking for an email reply for an update on my claim and email is failing and coming back. I have been waiting for over a year and no further updates available. Becoming suspicious

Company replied

Rated 5 out of 5 stars

I am in the process of making my car finance claim with Courmacs Legal Ltd. I have been very pleased with how it being handled. I would especially like to mention Jessica Ward who has always been p... See more

Rated 5 out of 5 stars

Asif Shafiq was very very helpful regarding my current claims. He reassured me that everything is in place and explained the timelines. Highly recommend Cormacs legal. My claims are not settled y... See more

Rated 1 out of 5 stars

Abit of a scam with this company 🤣 no documents or signed documents were sent to me, then I get an email by a Ellie Orange stating that I passed the 14 days threshold for cancellation and if I do can... See more

Rated 5 out of 5 stars

Swift telephone response. Hashim understood the problem and gave good clear advice as to my next steps. He was courteous and respectful.

Rated 5 out of 5 stars

Zara was very thorough with her information, she answered all the questions in detail and gave me clarity with regards to my case. Carry on with the good work.

Rated 5 out of 5 stars

Tegan dealt with my concern in a very understanding and professional manner. His phone manner was very calming which put my mind at ease straight away.

Rated 5 out of 5 stars

Mia Lyth was extremely helpful and knolagable surrounding the progress of 1 of my claims !! Pleasure ti deal with for the short time i was on the phone 5☆

Rated 5 out of 5 stars

My query was handled brilliantly, polite and good information. Asif who I spoke to was very considerate and well spoken and settled my query well.

Rated 1 out of 5 stars

Scammers! I did not sign up for a car finance claim for a car I owned 20+ year's ago! I have read about incidents like this on social media. Trying to scam a disabled person living off benefit... See more

Rated 5 out of 5 stars

Hasnah Ahmed was a great help with my enquiry and was able to get it sorted for me. Responded in a very professional way.

Rated 5 out of 5 stars

Made contact with lovely Mia. Very helpful, prompt and efficient. Provided all relevant information I needed. Thank you

Rated 5 out of 5 stars

Aklak ali Rang to give me advice on what I had to do next. Explained in detail to me, give me time to look through emails. Had lovely manners overall! Thank you

Rated 5 out of 5 stars

Hasanh was very helpful and was very kind! Courmacs Legal ltd. Are a very good company to work with! The staff always have time and patience to deal with any questions you have, which is amazing in th... See more

Rated 5 out of 5 stars

The answers to my questions helped me to understand how to proceed which gave me the confidence to sign the documents sent to me

Rated 1 out of 5 stars

If you think you may be liable to compensation for your car finance, please do NOT engage with this company. They allege I entered into a contract with them to pursue car finance claims in my name... See more

Rated 1 out of 5 stars

I have no dealings with and no signed LOA with Courmacs. I have signed paperwork with another firm (since 2022). I have emailed you multiple times to CEASE & DESIST. I also tried to phone you today... See more

Rated 5 out of 5 stars

Easy process, have been kept up to date with my claim. Jessica was extremely helpful and prompt in responding to emails. No complaints.

Rated 5 out of 5 stars

I had a very good experience Assif give me brilliant service I was really happy the help he give me nice guy very understanding guy thank u so much

Rated 5 out of 5 stars

Spoke with a girl called Abi Whiting and from the moment she answered she was very pleasant and got straight to the source of my problem.

Rated 1 out of 5 stars

Awful experience with this company. I allegedly signed an agreement in april 2025. To look onto Blackhorse. They have then proceeded to look into 72! Other lenders without informing me. Ive had n... See more

Rated 5 out of 5 stars

Spoke to Asif Shafiq. Answered very fast with a positive bubbly tone. A nice kid. A good hiking partner i'd imagine. Godspeed Asif. Highly rated.

Rated 4 out of 5 stars

I appointed Courmacs Legal to handle a car finance claim. There was a document I needed to sign which I had a query with. I spoke with Mia who answered all my questions in a cheerful, helpful and pr... See more

Rated 5 out of 5 stars

Asif college from courmacs legal Helping me to claim my pcp interest on my old car.

Rated 1 out of 5 stars

I originaly used this company via the resolver website about a year ago. The application apparently failed and when I emailed them, they told me that there was no record of me on file. A while later t... See more

Rated 5 out of 5 stars

Hamza has been exceptional in dealing with my compensation for miss sold finance on vehicles I purchased. I wouldn't hesitate to recommended Courmacs legal and in particular Hamza for the thorough an... See more

Rated 1 out of 5 stars

Zero star more accurate. Email received out of the blue a few mths ago telling me I'd instructed them on the car finance fiasco. Asking me to sign documents. After alot of emails incl. them threatenin... See more


Company details

  1. Law Firm

Written by the company

Courmacs Legal Ltd is a specialist civil litigation law firm based in Blackburn, UK, dedicated to helping individuals and businesses navigate complex legal matters with clarity and confidence. Our experienced team focuses on key areas, including Personal Contract Purchase (PCP) claims, business energy claims, housing disrepair claims, and undisclosed commission claims, providing expert representation with a strong client-centred approach. We pride ourselves on delivering transparent, efficient, and professional legal services, ensuring our clients are fully informed at every stage of their case. Our approach is built on clear communication, realistic advice, and a commitment to achieving the best possible outcomes as swiftly and smoothly as possible. Courmacs Legal Ltd operates in line with the Solicitors Regulation Authority’s Standards and Regulations, reflecting the latest regulatory expectations around consumer protection, ethical practice, and the responsible handling of claims. We maintain rigorous internal processes to ensure compliance, accountability, and the highest standards of client care. At Courmacs Legal Ltd, every case is treated with the attention it deserves. Our goal is simple: to deliver strong legal results while providing a professional, supportive service you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Replied to 19% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Query

I made contact with Matthew regarding a query that was causing me some anxiety. This young man was extremely helpful and considerate. He resolved my query quickly. He provided excellent service. Thank you Matthew.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Motor Finance

I had reason to contact Courmacs Legal regarding motor finance claims on the 15/4/26.
I spoke to Aaliyah Mahmood about an email that had been sent about possible confusion and having more than one representative. I told her that I already had one since 2021 and hadn’t realised. She was very pleasant and explained that I needed to send in proof of this and that it would be rectified. This put my mind at ease as I was worried about this. Thank you once again to Aaliyah.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Courmacs legal ltd today

I contacted Courmacs legal ltd today, and spoke to a lovely call handler by the name of Aaliyah Mahmood , she was very helpful with my enquiry and was able to update me, regarding my missold of car finance.

April 16, 2026
Unprompted review
Rated 4 out of 5 stars

Claim is due to be reviewed in June!

I'm waiting for a pause from the FCA to conclude before finding if I am entitled to compensation. Thanks to Matthew on the phone earlier for clarifying! I applied over 12 months ago and nearly applied for an alternative law firm as I hadn't heard from Courmacs Legal Ltd. I have provided this feedback as they could lose customers if no occasional updates are provided.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied

Aaliyah Mahmood was friendly and dealt with my query effectively

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

It was refreshing to deal with a…

It was refreshing to deal with a Company that displayed an understanding response to my enquiry. The agent to whom I spoke, Aklak Ali was both courteous and helpful with my questions and resolved my issues in a very professional manner. The Company are a credit to their industry and are to be applauded. They represent the gold standard of business acumen.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Asif and he was very clear…

I spoke to Asif and he was very clear and reassuring. He updated me on the current state of my claims gave me a good idea of when I should find out the results.
He listened to why I was calling and answered my questions to put my mind at rest.

April 16, 2026
Unprompted review

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