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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication throughout the entire process. Many people highlight the excellent service, noting the efficiency, timely delivery, and smooth handling of their vehicles. Reviewers frequently mention the quick response times and the overall ease of working with the company, often expressing their intent to use their services again. However, some customers also noted issues with pricing and communication. A few people felt that there were discrepancies between initial quotes and final payments, leading to frustration and delays. Some reviewers also mentioned a lack of proactive communication, stating they had to initiate contact to receive updates, and in some cases, experienced unresponsiveness after initial contact.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the reliability, clear... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, promptness, and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers highlight the prompt and friendly... See more

Price

People report ambiguous experiences with price. Many customers praise reasonable and affordable rates, noting... See more

Response time

Reviewers mention positive feedback about response time. Many customers praise the consistent, timely, and... See more

Based on these reviews

Rated 5 out of 5 stars

Process and payment instructions were very clear. All prior information was accurate and happened exactly as it was detailed. Communication was consisten, timely and clear. Delivery driver was on time... See more

Company replied

Rated 5 out of 5 stars

I'm sure you know by now, and thats why you found yourself here to begin with. I cannot tell you how miserable it is trying to find a reputable transporter without first having to sift through hundred... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with this company. Communication was clear and consistent throughout the entire load, everything went smoothly, and the delivery was completed on time as agreed. Very profess... See more

Company replied

Rated 5 out of 5 stars

We had a great experience working with Course Correct LLC. Communication was smooth, and everything was handled professionally and on time. They’re reliable and easy to work with. Looking forward to p... See more

Company replied


Company details

  1. Vehicle Shipping Agent
  2. Shipping Company

Written by the company

Course Correct is a vehicle transportation brokerage company. Our company is FMCSA licensed and fully bonded. We’re dedicated to managing your shipments with care, meeting all your needs, and providing timely updates until your vehicle safely reaches its destination.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Seamless

Hoping to work with them again in the future, nice company and a great support line.

September 22, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Thank you so much for choosing us and for trusting us․

Rated 5 out of 5 stars

Honest Service in a scrupulous category

I'm sure you know by now, and thats why you found yourself here to begin with. I cannot tell you how miserable it is trying to find a reputable transporter without first having to sift through hundreds of shift individuals and companies. I can attest that these guys are small, but they simply did what they said they would do, and that goes far in this scrupulous category. This is just a middle man service like the other hundreds, but they actually quoted me exactly what I would end up paying them and the transporter and it was fair priced. All these transport companies are the same, but many of them bait and switch you on pricing, but not course correct.

August 11, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Dear Peter, we highly appreciate your trust, and our team is looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Great company to work with

Great to work with. Good communication. Quick scheduling and timely delivery.

September 13, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Thank you for sharing your feedback. We highly appreciate your business and your trust!

Rated 1 out of 5 stars

I took their bid on Shiply to ship a…

I took their bid on Shiply to ship a car from Anaheim to Denver. They didn't contact me the entire week that they said they would get it shipped. I understand that it is a range of days. However a month and half later I had to fly out to California and drive it back myself.
We had a strict timeline and they blew it off. In my view the agreed to do a job for a certain price. They tried to get my bid but then they said I would need to pay more to get a driver. They gave a bid and then should have paid the $300 extra they wanted me to pay. I cannot recommend them. They were always polite however they don't get the job done!

August 11, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

We’re sorry to hear this was your experience. Vehicle transport depends on carrier availability, and while we provided a fair market quote, sometimes prices fluctuate if drivers are not accepting at that rate. This is why we advised about the additional cost.

We never intend to delay or inconvenience our customers, and we regret that the timing did not align with your needs. Your feedback helps us improve communication so expectations are clearer from the start.

— Course Correct LLC

Rated 5 out of 5 stars

Communication was clear and…

Communication was clear and professional at every step, leaving me fully confident throughout the process. Everything was handled right on schedule, with no delays or hidden surprises. The service was not only efficient and stress-free, but it also showed a level of care and attention to detail that truly exceeded my expectations.

September 10, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

We are happy to see that you are pleased with the service! Thank you for sharing your feedback!

Rated 5 out of 5 stars

GREAT COMPANY

GREAT COMPANY, I'VE WORKED WITH THEM MANY TIMES.

September 10, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Thank you for your review! We would love to keep working with your team!

Rated 5 out of 5 stars

Thank You so much team!!

Thank You so much team!!! Your service quality is consistently outstanding, exceeding my expectations every time. We are impressed with their professionalism and customer service. I highly recommend this business. The service quality was truly exceptional. The team is extremely knowledgeable and helpful, it is a delight to work with them. We can't wait for the next booking!!! Can you please rate me back? Thank You!!!

September 9, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Yes, David, I will be happy to! You have been one of the most reliable and professional partners we have done business with, and we hope to keep the absolute best partnership that we have going further into the future.

Rated 5 out of 5 stars

Great Company

Great Company! Thank You for your business!

September 8, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Thank you for sharing your experience. We appreciate your time!

Rated 1 out of 5 stars

Scammers

I am honestly surprised with how many good reviews they have. Worst customer service I have ever dealt with and hope to never have that experience again. Quoted one price, paid a deposit, failed pick up. Assigned a new driver for a week later and was forced to pay more than quoted. Driver confirmed pick up and then cancelled last minute by the company. Earlier than 4pm in their time zone on a weekday, and not a single supervisor to escalate to? I feel this company is a huge scam. To make matters worse, customer service had no customer service skills. His skills caused me to become irate for only giving excuses rather than providing a solution. We were confident when we first made an agreement with this company, but this company cannot be trusted.

September 2, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

We do not recognize this reviewer or the experience described. The comment has been flagged for verification and is currently under investigation. If it is not legitimate, we will pursue removal; otherwise, we will issue an updated response once accurate details are confirmed.

Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. I accepted their quote, followed their instructions, and patiently waited the one to five business days they promised. After five full days passed with no pickup, I reached out, only to be told to wait one more day. On the sixth day, instead of resolving anything, they suddenly claimed they were “having trouble” and demanded more money because they couldn’t honor the rate they themselves had provided. That’s not my problem—that’s their bait-and-switch. To make matters worse, at the very start they asked me for a personal email address (outside the shipping platform), which I later confirmed with the platform was a giant red flag. Completely unprofessional and shady from the beginning.

This company is dishonest, unreliable, and flat-out predatory. Their communication was abysmal, they misled me at every turn, and I am beyond grateful I was able to cancel before losing money. Trust the negative reviews: the risk of dealing with these people is simply not worth it. Even if they’ve scammed a few positive experiences into existence, don’t gamble with your time, money, or sanity. Pay a little more with a reputable company that doesn’t lie, harass you for more money, or pull shady tricks. One star is generous—avoid at all costs.

PS: in response to their response. They did not maintain communication. Blatant lie. On August 16th they said, “My name is Sophie and I am with the dispatch team, we are working on your shipment and doing our best to find a driver just ASAP. At this point I want to apologize for this inconvenience, and ask if you can please give us time until Monday, I will make a note right now and my management team will contact you on Monday morning.”

On Monday nobody reached out. I followed up on Tuesday, they completely stopped responding after that. Zero communication. No update. No resolution. No follow up. No more communication from them. The next time I heard from them was after I posted this review, not apologizing but telling me my review was unfair.

August 14, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Hi Sam,

I’m sorry to hear you feel this way. From our side, we’ve been fully transparent throughout the process and maintained communication exactly as expected. While we understand your frustration, your comments don’t reflect how things were actually handled. We followed our terms and conditions carefully and kept you informed every step of the way.

For future readers: our team always strives to improve, and we welcome constructive feedback. Our priority remains clear communication and honest service for every shipment we handle.

Rated 1 out of 5 stars

Was hoping for a much better…

Was hoping for a much better experience. Accepted their quote on Shiply that said car would typically be picked up in 1-5 days. It’s been 11 days.
Only communication I received is if I initiated it first.

August 8, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Dear Mike,

I want to clarify that we have not violated any contract terms and have remained communicative throughout the process. We are truly sorry if it felt otherwise, as that was never our intention.

Our goal is always to provide a smooth experience, and we hope to turn this situation around by ensuring your future shipments go more seamlessly. On behalf of our team, I sincerely apologize for any inconvenience the scheduling process may have caused.

Thank you for your understanding, and we look forward to continuing to assist with your transportation needs.

Rated 5 out of 5 stars

Great company to do business with

Great company to do business with. Reliable and trustworthy. I will definitely do business with them again! Thank you !

July 10, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

And we will be happy to do so! Thank you for your feedback.

Rated 5 out of 5 stars

Smooth sailing

Once I selected this company everything moved quickly. Picked up the night before and delivered the next morning within issue. Driver was polite and helpful. Smooth sailing, I would use them again

June 18, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Thank you for sharing your experience, we highly appreciate your trust! We hope to keep working with you on your future shipments.

Rated 5 out of 5 stars

good brokers

good brokers, always provide good loads

June 8, 2025
Unprompted review
Course Correct logo

Reply from Course Correct

Looking forward to working with you again in the future!!

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