Coursera Reviews 1,219

I was charged $39 again after already paying for and completing the Google IT course. The second charge happened automatically, and when I contacted support within the same hour, I was told that no refund would be issued.
There was no clear warning that finishing the course would still result in another charge, and refusing a refund for an immediate, unwanted payment feels unfair and misleading.
Be very careful: even after you finish the course, charges may continue, and customer support may refuse to help.

Rude unhelpful people. And msot of the customer service was AI. But even when you get a person they don;t care about you - they just say the fine details of their endless policies say you can't get a refund.

I didn't mean to auto renew and I cancelled right away. But no refund.

Getting ID approval is impossible.

I have to hold the ID in front of webcam and get photo taken. Now as arm amputee doing that and hitting "take photo" is near impossible as such.

Then, the webcam does take a halfways human legible photo but it is not extremely good. Just OK. their software seems entirely unable to read that.

So really they seem to be one disability hating bunch and that is why I give them 1 star for that. They can change that if they want or not but the fact alone that in this day and age they have this strange way of ID documentation is not acceptable a bit.

Avoid. I encountered a problem in the course where there was a technical issue on the platform (Lab environment to submit assignment) that prevented me from submitting my assignment. The tech support was an unhelpful AI assistant who could not resolve the issue. Eventually, I was switched to a “human” representative, who claimed that the technical problem with Coursera Lab was a third-party issue—even though the Lab is hosted by Coursera. In the end, there was no help, and I could not continue the course because the assignment could not be submitted.

charged for a subscription that was twice the agreed subscription amount. canceled and requested a refund.
The customer service is ridiculous. I have contacted customer support by their page, email and phone which they don't answer. I have sent a request through the contact for support page three times and receive and email from Cora telling me to do the same thing over again to request a refund.
the phone number they use and send to your financial facility when billing is not answered.
If I could give less than 1 star I would.

Coursera will take your money with no notice. I did not receive any notification of subscription renewal, and Coursera charged me anyway.

They use misleading navigational experience: it looks like you're purchasing a course one off, while instead you are activating a subscription. You only realise what's going on when you look at the bank account. the customer care is rude and do not provide any evidence to turn down your request for a refund.

Absolute scam, there is no support whatsoever, the bot is helpful as a stick in your eye! After followed their steps to solve my issue they disappeared and left me with no access to my course. Then cane back a month after, replying that they need all the previous information provided again!!! Send it again no reply, please save your money and your sanity!! Awful company and spiteful customer support!

Do not use these guys.

They will do everything in their power to hide any subscription you have, make it impossible for you to cancel and then refuse a refund when called out on their terrible customer service.

Coursera are literally THIEVES. If you cancel, they will continue to charge anyways and then tell you too bad. Do NOT register for this service. I have to dispute these charges with my bank now

Horrible horrible . Fake scam. Steals your money . How are they still in business ??

Absolute scam of a company. Tried to cancel after free trial and charged me the full value and wouldn't refund despite what should be within a cooling off period.

To make matters worse, their AI support Cora also separately granted the refund only for me to have to find out that this was incorrect when redirected to human support team.

Obvious scam as they post that their courses are free but enrolment still requires subscribing with credit card.

Even one star they really don’t deserve it. But zero,
Refund requested, subscription canceled immediately, no content used, 9+ days with no clear status, repetitive automated responses.

Bad. Policies are not transparent and customer service is, well, nonexistent.

Scammers, free trial collects your credit card information and keeps it. You can cancel the trial, remove the card, delete your account and you will still be charged.

I found it impossible to cancel this service. I had to correspond with them and their AI generated responses kept sending me to a page with no cancel tab. They told me they could find no information on my account despite me being able to login. When I eventually located their cancel tab I was told I had no purchases despite them taking money from my account.

They are either massively incompetent or fraudulent.

They used to have lots of free things and it was easier to navigate. Now it's random courses and strange billing practices with no customer service. Save your money!

To list some of the issues. Keep in mind I'm part of others that do promote coursera for certain things. And it's actually free for me and others. I genuinely feel bad for the people that pay money for this

Encountered an issue with a splunk class. It's a simple issue on courseras end. For those that don't know "Coursera" goes the cheapest route possible on tests and other things. Coursera runs the tests for every platform. They also run the customer support.

They've been trying to passive aggressively troll me for the past couple of months. They're basically just passing it to each other. And also lying. One of their people got scared when I informed them that the org that partners with them is aware of the treatment I'm getting. Every email I put give me their manager. And they ignore it, other details, and they try to grind me.

I'm actually wondering about their properties in the US, if they're actually based in the US.

Keep in mind the reason why I stopped using them before was because of their customer support.

But i do also see the numerous amounts of people scammed by them.

This company is pathetic. They are out to get you. I had started off a free trial last year and when I wanted to cancel they offered me a 50% discounted rate for Coursera plus which I accepted but don't recall it being mentioned anywhere that this was only for one month. I was then charged the full amount on 6th Jan 2026 which was a surprise to me. I immediately contacted their Customer Services agent who said since I accepted to continue after the free trial ended they cannot refund me. She made no mention of the fact that the only reason I accepted to carry on with the subscription was due to the discounted offer. She then just said cant do anything and disconnected me.