Courthouse Interiors Reviews 1,351

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the team's helpfulness, responsiveness, and proactive communication. Many people are thrilled with the quality and uniqueness of the products, often describing their purchases as delightful and well-packaged. The overall service is frequently commended for its efficiency and the pleasant experience it provides. However, some customers also noted issues with delivery services, particularly concerning the handling of heavier parcels and delays. There were instances where items were not delivered to the specified address or arrived later than expected, even with express shipping. A few other people also felt that the tracking information was insufficient or that the product received differed from the image displayed online.

What people talk about most

Product

People report positive experiences with product quality and selection. Many customers are thrilled with their... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is extremely... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced quick processing, efficient... See more

Service

Users describe positive interactions with service, highlighting attentive, friendly, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, it was a very good experience. Courthouse clearly values its customers and takes pride in the service it provides. I liked the product, and its price was reasonable — something I really ap... See more

Company replied

Rated 5 out of 5 stars

The place to go for your wallpaper! We're renovating our 1929 villa in Copenhagen and needed wallpaper for a guest bathroom. Courthouse Interiors ensured swift production (they even speeded it up to d... See more

Rated 5 out of 5 stars

Excellent customer service! Needed a Qeeboo rabbit chair for a hot weekend at very short notice. Courthouse replied quickly to my emails & helped advise on colour. The chair was delivered the next day... See more

Rated 5 out of 5 stars

I can’t tell you how thrilled I am with my purchase from Courthouse Interiors!! After years of swooning over the Seletti X Toiletpaper mirrors, I treated myself to a smaller version in the sale. I abs... See more


Company details

  1. Furniture Store
  2. Boutique
  3. Curtain Store
  4. Rug Store
  5. Wallpaper Store

Written by the company

Located in the charming town of Wiveliscombe in Somerset, The Courthouse Interiors is a family-run independent one-stop design shop bursting with inspirational homeware and whimsical wares. With multiple ways to pay & easy returns, Courthouse Interiors now offers international delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing independent UK business

A company with interesting products, that are well worth checking out. Fantastic customer service, both pre and post sale. I had an issue with a product and they helped me straight away, they were very communicative and friendly. They also gave helpful advice while I was browsing products.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

UPDATE

UPDATE
After contacting the customer service, I got a prompt response that they will be contacting the shipping company. They then sent me an email with the exact location of my parcels. It appears that the shipping company has misplaced them. I received all my orders safely, They were excellentlyp acked. I will definitely purchase more products from courthouse interiors.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Speed, shipping prices, and customer service were all excellent.

August 1, 2024
Rated 5 out of 5 stars

Excellent products

Excellent products. Expensive to ship to states and longer shipping time as one would expect when purchasing from the states. But the trays I ordered were beautiful and of high quality and were well wrapped.

July 26, 2024
Rated 3 out of 5 stars

The item was delayed by nearly a month…

The item was delayed by nearly a month and there was no communication from Courthouse Interiors, I only discovered it was delayed upon inquiring.

July 24, 2024
Courthouse Interiors logo

Reply from Courthouse Interiors

Hi Freddie,

Thank you for getting in touch, and I’m sorry to hear about the delay with your order. After looking into it, I found that an inventory error on our end caused your item to be temporarily out of stock. We sincerely apologise for the delay and any inconvenience this has caused.
Warm regards,
The Courthouse Team x

Rated 5 out of 5 stars

Great Care

This delicate item arrived with extreme packaging to ensure it was safe in transit. Great communication during delivery.

July 5, 2024
Rated 5 out of 5 stars

Excellent experience

Excellent experience, thank you so much! Highly recommend! Outstanding home decor, so thrilled you ship abroad. Shipping was quick and came in perfect condition. 10/10 so happy I found Courthouse Interiors!

June 28, 2024
Rated 5 out of 5 stars

Morris & Co.…

Seeing this Forest linen from Morris & co in the flesh when it arrived was very exciting!
Exceeded my expectations.
SO BEAUTIFUL.
Seriously considering another couple of 2m drops for curtains.
THANKYOU Courthouse

June 25, 2024
Rated 5 out of 5 stars

Great customer service

Great customer service. From enquiry through to purchase and delivery. Really happy with my experience.

July 2, 2024
Unprompted review

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