Courtrecords Reviews 289

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding, often highlighting their ability to resolve issues efficiently. Many people found the customer service to be outstanding, noting prompt responses and a pleasant, patient approach that made interactions smooth and stress-free. The service itself is frequently described as satisfactory, with consumers appreciating the information provided and the ease of use. However, some customers were dissatisfied with the website, encountering issues like broken login pages or unclear information regarding trial periods and subscriptions. A few other people also felt that the service did not always provide the specific information they were seeking, leading to frustration.

What people talk about most

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being kind, patient, and very... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers found it easy to access and helpful for... See more

Subscription

Reviewers express widespread dissatisfaction with the subscription process. Many customers report... See more

Service

Customers generally had positive experiences with the service, often praising the professionalism,... See more

Based on these reviews

Rated 4 out of 5 stars

Y'all did locate some of what I was looking for but, the thing I did not like you had to pay to get the answer of the name info and another thing not knowing if that is the person at all you did not p... See more

Company replied

Rated 4 out of 5 stars

Dexter was very kind to me when I was frustrated about being charged when I was unaware. He was professional and empathetic with me. (But I was nice and easy to work with under the circumstances). His... See more

Company replied

Rated 5 out of 5 stars

Called to get a refund since I hit something by mistake and saw a charge on my account, first time on site and couldn’t find what I was looking for. However, she saw that I didn’t have the info and re... See more

Company replied

Rated 5 out of 5 stars

It was not clear after my purchase that there was a subscription involved. I only knew about optional upgrade. Only after re-reading email upon seeing the charge did I see the small print. On a good n... See more

Company replied


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Fast service.

April 16, 2026
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Reply from Courtrecords

Hi Tony,

Thank you for the 4-star review!

We’re glad to hear you found the service fast—that’s exactly what we strive for. If there’s anything we can improve to make your experience even better, we’d love to hear your feedback.

Thanks again for choosing Courtrecords.us!

Sincerely,

Bianca
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Great customer service

Great customer service, and explained billing questions and procedures in an excellent manner. Highly recommend Courtrecords.

April 14, 2026
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Reply from Courtrecords

Hello John,

Thank you for your kind review and recommendation.

We’re pleased to hear that you had a great experience with our customer service team and that your billing questions and procedures were clearly explained. Your feedback is greatly appreciated.

If there is anything further we can assist you with, please let us know.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 1 out of 5 stars

Awful never again

Awful never again

April 9, 2026
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Reply from Courtrecords

Hello Michelle,

Thank you for your feedback.

We’re sorry to hear that your experience did not meet your expectations. We understand your frustration and regret that the service was not satisfactory for you.

Please note that your account has already been refunded by our agent. Kindly allow 3–5 business days for the refund to reflect in your account, depending on your financial institution.

If there is anything further we can assist you with, please let us know.

Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 1 out of 5 stars

I have cancel this subscription twice…

I have cancel this subscription twice and stull being charged.

April 12, 2026
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Reply from Courtrecords

Hello Myka,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

We understand your concern regarding being charged after attempting to cancel your subscription. This is certainly not the experience we want for our customers.

We can confirm that the account in question has already been refunded by one of our agents. Please allow 3–5 business days for the refund to reflect in your original payment method, depending on your bank or payment provider.

If you believe there are any further issues or need additional assistance, please don't hesitate to contact us. We are here to help.

Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Thanks for your rapid response

Thanks for your rapid response. It was very helpful.

April 12, 2026
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Reply from Courtrecords

Hello,

Thank you for your 5-star rating and feedback. We’re glad our quick response was helpful to you.

Best,
Meliza
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Super courteous customer service

Super courteous customer service

April 11, 2026
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Reply from Courtrecords

Hello Sarah,

Thank you for your 5-star rating and kind feedback. We’re glad to hear you were satisfied with our customer service.

We appreciate your support.

Best,
Meliza
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Very helpful

April 7, 2026
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Reply from Courtrecords

Hi Xiumei,

Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!

Best,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Very accommodating!

March 28, 2026
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Reply from Courtrecords

Hi Jamie,

Thank you for your feedback. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!

Best,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Court records was very easy to use and…

Court records was very easy to use and navigate. Customer service was amazing, helpful and very understanding. I recommend if anyone is wanting to try this service to use it for good convenience

April 2, 2026
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Reply from Courtrecords

Hello Diana,

Thank you very much for your wonderful 5-star review. We are delighted to hear that you found Court Records easy to use and navigate, and that our customer service team was able to provide you with helpful and understanding support.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We’re glad the service provided you with the convenience you were looking for.

We look forward to assisting you again in the future.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 4 out of 5 stars

Would buy this service again if needed

Slightly expensive however it 100% gave me the information I needed as long as I knew exactly what I needed to put in and look up.

March 12, 2026
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Reply from Courtrecords

Hello Dezmond,

Thank you very much for your 4-star review.

We’re delighted to hear that our service provided you with the information you needed and that you would consider using us again. We also appreciate your honest feedback regarding pricing and ease of use. Insights like yours are extremely valuable as we continue to refine and improve our service.

If there’s anything we can do to make your experience even better next time, please don’t hesitate to reach out—we’re always here to assist.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 1 out of 5 stars

I received nothing

March 31, 2026
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Reply from Courtrecords

Hi Morgan,

We’re very sorry to hear about your experience and that you didn’t receive your report. That’s certainly not the service we aim to provide. Please reach out to our support team directly so we can investigate this issue, make things right, and ensure you either receive the information you're looking for. I can assure you though that your service has already been canceled and you won't be billed further.

We appreciate your patience and the opportunity to correct this. Your satisfaction is very important to us.

Sincerely,

Bianca
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Pretty great response time

Pretty great response time, and really good feedback was given. All questions were answered aswell

March 25, 2026
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Reply from Courtrecords

Hi Horus,

Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!

Best,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 4 out of 5 stars

Easy access but did not deliver…

Easy access but did not deliver information I wanted. I expected to find actual dates and more in-depth information.

March 20, 2026
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Reply from Courtrecords

Hello Judy,

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our service easy to access, though we’re sorry to learn that it did not fully meet your expectations in terms of the level of detail and specific information provided.

We try our best to provide accurate information. However, our records are from different public sources, and we do not guarantee the correctness or completeness of the report. To learn more about where we get our information, please visit https://courtrecords.us/terms/.

Your comments regarding the need for more in-depth content and clearer dates are greatly appreciated, and we will certainly take them into consideration as we continue to improve our service.

If there’s anything further we can assist you with or if you would like us to help locate the information you were looking for, please don’t hesitate to get in touch.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Customer service was very responsive

Customer service was very responsive and helpful at my time of need.

March 14, 2026
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Reply from Courtrecords

Hi Vanessa,

Thank you so much for your kind words! We’re really glad to hear that our customer service team was responsive and able to help when you needed it most. That’s exactly what we strive for. If there’s ever anything else we can assist you with, don’t hesitate to reach out—we’re always here for you!

Sincerely,

Bianca
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 1 out of 5 stars

The person I was looking up doesn't…

The person I was looking up doesn't have a middle initial/ middle name ur record have a initial in their name.

March 24, 2026
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Reply from Courtrecords

Hi Tammy,

Thanks for bringing this to our attention—I understand how that could be confusing.

Please note that our service allows customers to look up information about people in the United States, and in some cases, the results may correspond to a different individual who shares the same name as the person you’re searching for. This could explain why a middle initial appears in the record, even if the person you have in mind doesn’t have one.

That said, we’d be happy to take a closer look and help verify the information. If you can share a few more details about the person or the record you're looking for, and we can prepare a report for you for no extra cost.

Hoping to turn your experience around and to hearing from you soon!

Sincerely,

Bianca
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 1 out of 5 stars

Please cancel my subscription

Please cancel my subscription

March 24, 2026
Courtrecords logo

Reply from Courtrecords

Hi Adria,

We’re sorry to hear about your experience. This is definitely not the experience that we want for you. If there's anything we can do to turn your experience around, let us know.

To confirm, your subscription has already been canceled, and a refund of $24.95 for the recent subscription charge has already been processed.

If you have any other questions or need further assistance, please don’t hesitate to reach out—we’re here to help.



Sincerely,

Bianca
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Rapid refund

I appreciate the rapid refund when I didn't realize I was signing up for a monthly fee. Honest companies like yours deserve five stars!

March 23, 2026
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Reply from Courtrecords

Hi Philip,

Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!

Best,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Helping Keep our Community Safe

We have a very serious issue in our town with a known criminal business owner who has behaved very badly regarding underage girls, weapons, fake thefts, etc. Finding the information about him via this organization has been extremely helpful.

March 20, 2026
Courtrecords logo

Reply from Courtrecords

Hello Mary,

Thank you very much for your 5-star review and for taking the time to share your experience.

We appreciate your feedback and are glad to hear that you found our service helpful. Our goal is to provide accurate and accessible information in a responsible manner to support informed decisions.

We also take matters of safety and sensitive situations very seriously. While we strive to make information available, we always encourage users to rely on appropriate local authorities for addressing serious concerns within their communities.

If you need any further assistance, please do not hesitate to contact our customer service team.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 4 out of 5 stars

I cancelled before the due date & was…

I cancelled before the due date & was still charged! I contacted them & they responded quickly & took care of everything! I'm quite pleased!

March 19, 2026
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Reply from Courtrecords

Hello Jennifer,

Thank you for taking the time to share your feedback and for your 4-star review.

We’re sorry to hear about the initial issue with the charge after your cancellation; however, we’re very pleased that our team was able to respond promptly and resolve the matter to your satisfaction. Providing efficient and reliable customer service is very important to us.

We truly appreciate your understanding and your kind comments. If there is anything further we can assist you with, please do not hesitate to contact our customer service team.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

Rated 5 out of 5 stars

Aron was a huge help and he sent me the…

Aron was a huge help and he sent me the link to cancel my subscription fast. Awesome customer service

March 18, 2026
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Reply from Courtrecords

Hi,

Thank you for this excellent review! We're happy you're pleased with the assistance you received from Aron. We'll ensure he reads your feedback; this will make his day. Have a great weekend, and stay safe!

Best,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315

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