Couture Emporium Reviews 

111
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the quality of the clothing, describing items as awful, super-low end, and not matching descriptions or photos. Customers frequently reported issues with sizing, with items often arriving much larger or smaller than expected, even when using size charts. The return policy was a major source of frustration, as many found it difficult to get refunds or were required to pay for expensive returns to China. However, some customers also noted satisfaction with certain products, praising the fit, material quality, and elegant appearance of specific dresses and skirts.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment with the cheap... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction with their purchases, such... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many expressing frustration over having to... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting difficulties in obtaining a refund,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Scam! Do not order from this company! The company has many other aliases that they use to dodge all the negative reviews. They also go under the name Emporium Allure. There are no refunds or exchange... See more

Rated 1 out of 5 stars

This company is listed as US based but really is managed by Mr. Lee in a projects-like location in Guangdong China. I’ve retuned items for a full refund costing an additional $32 as the items were dec... See more

Rated 1 out of 5 stars

UNBELIEVABLE! I received today the second pair of shoes which was not included in the original shipment. This is the SECOND pair I received which is the same same one as the one you already shipped.... See more

Rated 1 out of 5 stars

The sole of the men's shoes were a plastic / rubber - super-low end and just awful; you can bend them in half. As soon as I saw the sole, I tried to return. You have to fill out a ridiculous form and... See more



Contact info

1.7

Bad

TrustScore 1.5 out of 5

111 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(111)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not order anything from this…

Do not order anything from this business!
Their return policies are deceptive and complicated. I tried to exchange a too small linen shirt and was told I couldn’t due to one of their ridiculous policies.
Also, they charge for shipping when you order and if you want to return or exchange. It gets pricey.
The quality of their clothes is definitely not worth the price. Cheap fabrics and sizes are inaccurate.
I spent over $50 and ended up with nothing I could wear because it was too small and they refused to honor a legitimate return.
This company is making money off you by making it very difficult to get the item you actually want.
Stay away from Couture Emporium!
Shame on them for their shady “policies”.

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

This company should not be allowed to…

This company should not be allowed to do business in the us. They are a Chinese company with three websites selling the same stuff. There is no way to get a refund. It’s costs 30 to return plus customs fees and then the product gets sent back to the us there are hundreds of complaints on line. I plan to notify my credit card company and Shopify

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. Do not order from here. They are not a European Company as it says on their website. They are from China, overcharging for cheap knock off clothing. Once I placed my order the charge came up Nexora Fashion Hong Kong HK. So you’re basically being overcharged for Cheap knock off Chinese made clothes that will be nothing like what is pictured. They will not refund you, even before the items have shipped. Do not purchase from here it is a scam!

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company
They do not send items pictured, they send cheap crappy not even close imitation.
I ordered a beautiful crisp tailored vest a I received a crumbled vest in a mailer bag. I contacted them with a picture of what I ordered and what I received and they told me I could return it at my expense or have 75% off something else and keep it. These fools think I’ll give them for money for the cheap stuff they send. They say they want to make it right but this is all they an offer.
Do not waste your money. I’m out $75

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality, small sizes, returns not accepted

I spent so much money and was left empty handed. I bought a jacket for $150. I returned it because it was too small and poor quality. It didn’t look nearly as awesome as the pics. I spent $31 on postage and returned it in its original packaging. According to emails I sent to Couture-Emporium the package sat at China customs for a long time. Eventually, it was returned to me. I wasted $181 and my time. I know CE can’t control customs. Just be aware of the circumstances dealing directly with a company like this. If you send a package that says “Return” on it, it likely won’t get delivered.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

will never use again

I bought three products from this company and will never be buying again 1) delivery time is long 2) return/replace/customer support services don't exist 3) sizes are not listed correctly 4) good design is used with cheap materials creating an overall negative outcome 5) the pricing is not aligned with the materials used

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

At least the shipping was good.

If you want low quality and sizes that are way too small...you have found the right company! I bought a large dress and had to gift it to my small friend. Then I tried an XL t-shirt. What could go wrong with a t-shirt you ask? Too small, again, and the quality of a child's Halloween costume...for $42.00.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a beautiful dress for my…

I ordered a beautiful dress for my daughter's party but when I got it, the material was so cheap and the seam ripped open trying it on. I ordered a 2X even though I wear a size 12 just to make sure it was big enough and it was not anything like the picture at all.

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered leather sneakers with white…

Ordered leather sneakers with white soles. Quality is absolute trash. Not even going to deal with trying to get a refund or it'll just piss me off more. Just going to take them to Goodwill.

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

High-Priced Spirit Halloween

Bought a spring hoodie and a casual blazer. The quality of these clothes is akin to items you would get as part of a costume for Halloween. Totally manipulated images on their site. The blazer (paid: $90, worth: $10) looked tailored on the site - came in like a Temu turd.

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate this less than one I…

If I could rate this less than one I would. Absolutely horrible. I ordered a sweater which looked really good. When I received it, it wasn’t even made of sweater material. It was not even close to what it looked like online. It looked like something that someone who didn’t even know how to sew or make anything at all would buy. When I tried to get a refund, they said oh our policy is you can’t get a refund because it was on sale. It was $50.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

FALSE ADVERTISING!

The advertising for this coat is misleading and dishonest. I bought a item described as a warm winter puffer coat. The picture shows a puffer coat with padding and all the reviews all say it's very warm, well made and high quality. However there is absolutely no insulation or padding in the coat. It is not a puffer coat at all. It is a thin poorly made plasticky jacket. I would like a full refund.
For reference, here is the product description:
Bold Urban Style: Retro Color Block Puffer Jacket for Women
Add a touch of vintage flair to your outdoor wardrobe with this women's retro puffer jacket, featuring bold color block stripes across the chest and shoulders. Perfect for casual, urban outings or chilly outdoor adventures, its quilted design provides warmth without compromising on style. The urban-inspired look makes this jacket a must-have for fashion-forward women who want both comfort and a pop of color. Stay cozy and stylish all season long with this eye-catching puffer!

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

Ivy's order #CE9730

My order #CE9730 is not the item I ordered. I ordered a large "Men's rugged knit sweater jacket." What I received does not compare the the pictures of the ordered item. I would like to initiate the process for its return and file a complaint to the false advertising of this product. There is "nothing" knitted about the item I received and the quality is substandard. I would appreciate a total refund.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible company to deal…

Absolutely horrible company to deal with. Ordered 2 leather jackets. The quality was absolutely horrible! No name brand or tag at all. They were both marked LARGE as I ordered, but they were MEDIUM at best, if not SMALL! Tried to return them, but they were On Sale like all of their other crap, do they couldn’t be returned. They offered 75% store credit. Why would I want more cheap crap? Stay far away from this vendor. Horrible to say the least!

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

COUTURE-EMPORIUM STEALS FROM AMERICANS

I DON'T EVEN KNOW WHERE TO START. COUTURE MEANS THE FINEST. $149 FOR A JACKET, TAKES 1 MONTH TO GET, COMES IN THIS TINY PACKAGE, A FINE $150 JACKET ALL FOLDED UP. NO, THERE IS NOTHING "FINE" ABOUT ANY OF THIS. IT IS TOTAL CRAP. MATERIAL VERY SUB PAR, NO LINING, IS NOT MORE THAN WAIST LENGTH, JUST BAIT AND SWITCH CRAP. OH, BUT IT GETS BETTER, I MUST SHIP BACK TO THEM TO CHINA, WITH NO ADDRESS FROM THEM, NO COMPANY TO USE IN SHIPPING, SO THEY KNOW YOU CANNOT POSSIBLY SHIP BACK TO THEM. 100% THEIVES ON EVERY LEVEL. IF YOU CANNOT MAKE SURE A COMPANY IS IN THE USA, PROB SHOULDN'T BUY FROM THEM. SAME EXACT THING FROM "LIGHT IN A BOX", MUST BE SAME HORRID COMPANY.

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

1 star because (0) is not available.

1 star because (0) is not available.
DO NOT BUY ANYTHING FROM THIS SO CALLED STORE!!
The items shown are not what you receive and when you contact for return, you automatically are told its a SALE item even though its not listed that way and therefore cannot return.
Items come without tags for washing instructions, name brand etc.
Only give store credit, but who a store for crumby items!!!!

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

False advertising

False advertising. They show a retro puffer jacket, looks awesome online. I ordered and received a thin-cotton jacket. Reached out to customer service and they said it was an item on sale and won't accept a return. Stupid bate and switch and I fell for it. Customer service is fast to respond but only offer store credit.

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

If you have been unlucky enough to come…

If you have been unlucky enough to come across this company run as fast in other direction as possible. I had a terrible experience trying to return defective clothes. Their return policy does not allow for cash and they will only give you a small credit for you purchase and NO return shipping! The clothes themselves appear to be made by amatures. Very disappointed when they finally arrived almost a month after purchase. I am not happy and neither will you be if you buy anything from Couture-Emporium!

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this company

Beware of this company. The $90 winter coat I ordered was made of a felt like material and a totally different design. I’ve been dealing with them for over a month and they refuse to reimburse me! AVOID this company at all costs!

December 27, 2024
Unprompted review

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