CovaU Energy Reviews 2,085

Webchat was able to help me promptly switch to a cheaper plan.
This is after I called sales number, after IVR and call answered there was no response on the other end - heard background conversations but no one was on my line. Called a 2nd time and same thing happened.

good good good

Aush made closing my account easy. Thanks Aush

It took a long time, but obviously it was difficult to find my gas bill payment, as it was my mistake and I had put the wrong reference number.
At the end Aush together with the billing team resolved it successfully.
Well done
Thank you

I called up today to confirm closure of accounts following the sale of our business. Grace was able to assist me in confirming the details required and was patience and understanding my queries and process refunds left on my account. Thank you Grace!

Aush was great to deal with - thanks for sorting out my gas quickly and easily!

I have been a CovaU customer for many years, and today I contacted customer service to update my direct debit details to a new bank account. I was extremely impressed with the support provided by Grace.
I also asked Grace to review my current plan for any more competitive options. She made the process of switching to a lower-cost plan exceptionally smooth and straightforward.
Grace was attentive, polite, and highly professional throughout the interaction. I sincerely appreciate her outstanding service.

Grace was amazing and very helpful changing my plan to save me money. Thanks Grace

No problem with the agent, information and conversation were clear. Only gave 4 stars because Ausgrid Tech arrived almost end of the day. I would give 5 stars if it arrived soonest possible time. Thanks

The The young lady I spoke with was able to resolve my inquiry. She was very thorough very polite and knowledgeable.
I would highly recommend the Service I have received from covau I had tried another company who were marginally cheaper but the service was terrible so immediately switched back to covau. 5 out of 5 stars.🤩

I am very happy that we have been helped. The customer service is excellent and actually listens and helps us to our very best.

Aush swiftly helped me to change electricity and gas over to Covau, clearly communicating the rates and details of the plan and waiving connection fees. Have been happy to date.

Excellent customer service. Rang to change my plan and got through to customer service almost straight away and had my request completed promptly. Efficient and friendly. A breath of fresh air.

Thanks Aush for your help. Solved the problem in an efficient and professional manner.

Very friendly and efficient help from Aushmeare Nazareno - made changing my plan to a lower cost option very easy. Thank-you

Awesome services! Thanks for your helps!

We spoke to a lovely lady who helped my mum set up both gas and electricity accounts. She was very helpful! Thank you for the seamless experience and answering to our doubts. Highly recommend covau 😊

I signed up with COVAU very recently, and the process was very easy. I also got a great deal that helps me save money. I contacted them to clarify a credit I was expecting on my account, and I was pleasantly surprised by how quickly they attended to the matter and resolved it. I am really happy with COVAU and highly recommend them for anyone considering their next energy retailer