Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy. Let's hope it will be as easy if we ever need to make a claim!
Company replied
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See what reviewers are saying
Ridiculous quote for home insurance. Wanted £656 per year for insuring £280k buildings and £20k contents. Other insurers, even on their hoguest level of cover, came in at £300, but most options at £16... See more
Company replied
I needed house insurance. I was contacted on the day as promised which is a good start to any negotiation. He was helpful and patient and explained excesses to me ( I am elderly and not as quick t... See more
Company replied
I had spoken with agents of two major insurers, and was taken back by their lack of knowledge of their policies. I therefore spoke with your agent and was so imprressed with his knowledge, frankly h... See more
Company replied
Company details
Information provided by various external sources
coverbaloo provides comprehensive cover for home and home emergency tailored to suit your needs. Giving you the peace of mind that you've got the right cover so you can enjoy the things that matter.
Contact info
2 Horizon Court, Audax Road, YO30 4RB, York, United Kingdom
- 01904 476098
- help@coverbaloo.co.uk
- coverbaloo.co.uk
4.0
Great
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useless
Useless, if you're not in their service area, they wont complete any boiler service and fob you off with excuses
September 11, 2024
Unprompted review
Reply from coverbaloo
Hi Peter
Sorry that you didn’t have a good experience. Your review doesn’t actually relate to coverbaloo, as boiler services are provided by a different company - Preferred Management Solutions. From talking with them though I can confirm that your statement isn’t accurate. You are in the service area, but your booked engineer was called away for an emergency so had to be rebooked, and I understand that you have now been fully refunded.
Regards
Adam
EASY TO SETUP COMPARED TO OTHERS...
Really easy to set up and at a very good price.
Although early days yet and hopefully I'll never have to claim - but they have very good reviews so fingers crossed!!
August 20, 2024
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Ridiculous quote for home insurance
Ridiculous quote for home insurance. Wanted £656 per year for insuring £280k buildings and £20k contents. Other insurers, even on their hoguest level of cover, came in at £300, but most options at £160-170. I’d stay far away from Cover Baloo with those ridiculous prices.
August 17, 2024
Unprompted review
Reply from coverbaloo
Hi Jack
I'm sorry you felt the need to leave us a negative review. As you can see from our other reviews, most people usually have a very positive experience with us and find our prices competitive. It does seem like your quote was notably above our average price for home insurance, but there could be multiple reasons for this specific to your circumstances. Our policy is 5 star rated and covers up to £1 million buildings and £100,000 contents as standard, which sounds like it may be more than you were looking for. I obviously can't comment on the other quotes that you've received, as I don't know how comprehensive these covers are for such a low price, but I'm glad you've managed to find cover elsewhere that meets your needs.
Thanks
Adam
Reply from coverbaloo
Thanks for the review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Great value insurance and saved money
Great value insurance and saved money. Easy to use website with flexible options to choose from for a more tailored insurance.
May 24, 2024
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Excellent customer service
Sarah Thompson went out of her way to help me open my policy and went the extra mile in terms of customer service
February 27, 2024
Reply from coverbaloo
Thanks for the lovely reviews – I’m really glad to hear you had a good experience with us. I will make sure to pass your feedback on to Sarah!
Thanks
Adam
Very user friendly Application Process
Very user friendly Application Process, with everything well explained.
Competitive Price for extensive Cover.
January 31, 2024
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us and found everything straightforward.
Thanks
Adam
Easy to transact business with.
January 18, 2024
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Yeah all good,Thank you
December 22, 2023
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Brill insurance provider
Brill insurance provider, really easy to sign up and everything is very clear. A few times wording confused me as jt the first time I've done home insurance and the little question marks answered all my questions.
December 18, 2023
Unprompted review
Reply from coverbaloo
Thanks for the lovely review – I’m really glad to hear you had a good experience with us and found everything straightforward.
Thanks
Adam
Very easy to insure!
The whole process of gaining insurance was straightforward and simple.
December 8, 2023
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Seems good but won’t know until needed
Seems good but won’t know until needed, which I hope is not the case.
November 2, 2023
Reply from coverbaloo
Thanks for the great review – we hope you don't need to use it either, but hopefully you can feel reassured by our 5 star rated cover for if you ever needed to.
Thanks
Adam
Very helpful and reassuring!
Very helpful, patient and reassuring advisor who put my mind at rest in respect of this firm's understanding about flood risk issues in particular. No unnecessary legalistic language used- very clear approach.
September 29, 2023
Reply from coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us and I have passed your feedback on to Amy.
Thanks
Adam
Every detail was explained in simple…
Every detail was explained in simple ways, and in a friendly atmosphere.
August 22, 2023
Reply from coverbaloo
Thank you for the review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Used a cashback site for my home…
Used a cashback site for my home insurance and they declined to pay it.
God help us if we ever need to claim in case of a problem.
March 2, 2023
Unprompted review
Reply from coverbaloo
Hi James
I'm sorry that you're unhappy with the outcome through the cashback site. According to the data that we received to validate your cashback, the tracking link was clicked a week after the original quote that you did with us; our terms state that you need to click the link, start a new quote, and complete the sale in one transaction in order for it to track correctly.
Any claims you might have would be handled directly by the underwriter, Royal & Sun Alliance, who are among the top providers in the UK for paying out claims, so I hope that can provide you with some assurance if you have were to have any problems.
Kind regards
Adam
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