Cover Your Wall Reviews 729

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality of the wallpaper and its transformative effect on their homes. Many appreciate the competitive pricing and the value they receive, especially with options like free delivery. Reviewers frequently commend the fast and efficient delivery service, noting that items arrive quickly and are well-packaged. The customer service is also highly regarded, with people mentioning helpful staff and quick resolution of any issues. Though some experienced minor delivery issues or received lumpy paste, the overall sentiment is overwhelmingly positive regarding product quality, pricing, and service.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the quick and efficient... See more

Product

People report positive experiences with product, often praising the quality and effectiveness of items like... See more

Service

Clients share positive opinions on service, consistently praising the brilliant and spot-on service provided.... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent quality of the... See more

Price

Users describe positive interactions with price. Customers consistently praise the competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a landlord we regularly buy our wallpaper from Cover your wall. The anagylpta highlights in storm grey hides a multitude of sins! Ha! They’re the only ones that are reasonable both per roll price a... See more

Company replied

Rated 5 out of 5 stars

I recently ordered 2 rolls of thermal liner and a 10kg tub of adhesive from Cover Your Wall. Placing my ordered was easy and efficient. The site provided plenty of information to guide my purchase... See more

Company replied

Rated 5 out of 5 stars

The shipment came in two parts because of the awkwardness of the sizes, the courier lost the second part, Cover Your Wall shipped second part again immediately (naturally the first second part turned... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with. Great prices, fast delivery. I have used before and will continue to do so as their customer service is really good. Do not hesitate to buy from this excellent on line... See more

Company replied


Company details

  1. Wallpaper Store
  2. Decoration and Interior Design Store
  3. Home Improvement Store

Information provided by various external sources

We offer a great range of wallpapers, thermal insulation products, Fibreliners, Lining Papers and other wall covering accessories. If you find it cheaper elsewhere, we'll match the price! Free next-day delivery when you spend £100.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

729 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Easy to order, delivered next day and products were the best.

April 24, 2024
Cover Your Wall logo

Reply from Cover Your Wall

Thank you for your kind review! We are pleased to hear that you were happy with our products!

Rated 2 out of 5 stars

Great Product, zero response to refund request

love the product, great quality

but purchased with the recommended adhesive which wasn't included in the delivery... left 3 answerphone messages and not had a response for a refund. not only that there was a 3 week delay due to no stock that was not mentioned when I bought the paper

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

2500 grade lining paper

This is a great product, seriously helped to even out an uneven wall prior to papering.

March 25, 2024
Cover Your Wall logo

Reply from Cover Your Wall

Thank you for your kind review! I'm pleased you were happy with the product!

Rated 5 out of 5 stars

Telephone order

Telephoned to order, very helpful person answered, order taken and advised delivery would be next day.
Arrived on time and in good order

March 25, 2024
Cover Your Wall logo

Reply from Cover Your Wall

Thank you for your kind review Ray!

Rated 5 out of 5 stars

100% would use again

Website easy to use. Google searched wallpaper code as local store had not got any after getting a sample. Wow what can I say not only a very good next working day delivery (small charge as order less than £100) but we also saved money. Thank you 🙏

March 26, 2024
Unprompted review
Rated 2 out of 5 stars

I've not ordered yet as I have been…

I've not ordered yet as I have been trying to place an order to be shipped to the USA. the site asks you to inform them what you want to order and which I did and where the order would be sent, again provided all necessary information, and they will quote you a shipping price.

No reply after a week seems they don't much care about making a sale? If they don't want to ship over seas then why make the claim that you do? This is not looking good from a new customers point of view. Do you not want new customers to have a positive experience from beginning to end? This is very disappointing.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Ease of use of website

Ease of use of website, explained how much paste required to rolls of paper .
Order Received within 2 days
Will definitely recommend them
Very happy with the service

January 27, 2024
Rated 5 out of 5 stars

Good value

The website has lots of useful advice, especially for those who don’t decorate frequently. Good value for money and speedy delivery. I am impressed by this company.

January 4, 2024
Rated 5 out of 5 stars

Wallrock KV600 Thermal Liner

Wallrock KV600 Thermal Liner paper.
We had been suffering with condensation in our dining room, it got so bad it was staining the walls. I googled for something to help and this company came up. We hesitated as it was very expensive but my goodness it has been worth every penny. The delivery was exceptional, it came the next day exactly when stated, within an hour slot. The paper was fairly easy to work with and can be painted over. It has been in place now for a couple of weeks and I can honestly say, we have had no trouble whatsoever with condensation since putting up this paper. I would highly recommend this.

Five stars all the way. Excellent service and an excellent product.

January 3, 2024

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