Cowshed Interiors Reviews 82

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We ordered a few pieces from this lovely website. They contacted us within a couple of days to confirm exactly when we would recieve the items. The furniture arrived well packaged and was top quality.... See more

Rated 5 out of 5 stars

I love Cowshed Interiors. I have more than a few beautiful items in my home that I purchased from this store that have enhanced my decor style. Everyone who visits me comments on them. In additi... See more

Company replied

Rated 5 out of 5 stars

I have bought many beautiful items from Cowshed Interiors…. for myself and others. The website is incredibly detailed and user friendly, its updated regularly with gorgeous new items for everyo... See more

Company replied

Rated 1 out of 5 stars

Extortionate delivery and return prices. Refused to refund. Because it’s cheaper for them to replace from their supplier than refund customer sale price. Poor. Avoid at all costs! I will never, ever p... See more

Company replied

Company details

  1. Furniture Store

Written by the company

We continue to expand our reach with some exciting new products from new suppliers, mainly in Europe and hope to continue to bring you a range that is slightly different to the offerings of Graham & Green, OKA and John Lewis. We continue to bring you what we believe are the best in coastal, country, industrial, shabby chic and products that hopefully give a little bit more than the norm. For most our homes are our sanctuary, the place where we can hopefully really enjoy, rest and relax - so whatever your preferred style of decoration, we think you'll find product to suit tranquil, thoughtful interiors or characterful and colourful direction, at Cowshed Interiors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

82 reviews

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Rated 1 out of 5 stars

Return damaged

EDIT: So they reply in 2020 - more than 30 months later with some sock puppet reviews. Just caught this now :)
What a bunch of ......
I heard NOTHING from them - ever.
Check out some of the reviews below for sock puppetry :)
I mean what customer ever says:
"What an amazing product AND utterly brilliant communication and service from the Cowshed team."
"the Cowshed team" - that's QED
It's sock puppet marketing.

I'm doing Yoga now and I see good in everything - except cowsheds, maybe :(

I’ve had a very bad experience with these guys, so far.
I bought 2 "angel wings" for £125 each.
I returned one - an unopened item in original packaging packed in another box with lots of padding. I do a LOT of shipping for work and use DPD all of the time.
They did harp on about making sure that I had courier insurance and things could get damaged, which I thought a bit odd at the time.

I later got an email stating that: unfortunately the warehouse manager said that it arrived damaged and that I should claim on my courier insurance and they would keep it for 7 days !
Unbelievable - It's my property. I would’ve expected something like “would you like it returned or these are the options”, but no.

I buy everything on-line and have never had such a distressing on-line shopping experience.

April 9, 2018
Unprompted review
Cowshed Interiors logo

Reply from Cowshed Interiors

So a big thank you to you.

Hello Lisa,

Just a quick email to say that my Angel Wings have arrived safely. They came this morning, as DPD couldn’t find my house last time, and rescheduled for today.

I think that it’s even more special that I received my angel wings today, as it’s Christmas Eve! :)So a big thank you to you, and all involved, for sorting the ones that came broken.

Helen December 2018

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Very pleased with the quality and the service we have received.

Hi Lisa,

Just wanted to say thanks for your help in sending out our light fitting in time for our electrician to fit to our lounge ceiling .

I’m sure we will be ordering again from Cowshed again ...we are very pleased with the quality and the service we have received.

Many thanks

Caroline & Roger November 2018

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It’s truly lovely!

WOW, the rug so much better then expected, thank you, it’s truly lovely!

Kind Regards

Paulina Nov 2018

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Beautifully packaged thanks to Matthew.

Message for Lisa. Thank you so much for the beautiful oversized pinecone wreath. It arrived yesterday beautifully packaged thanks to Matthew and I only had to reattach 1 large cone, which considering it’s size and fragility was incredible. It is now firmly fixed to our wall with the help of my husband Paul and looks stunning! Thank you also for the very speedy delivery, much appreciated. I really enjoyed our chat on Monday and again thanks for your help. A lovely lady who it is always a pleasure talking to, Cowshed Interiors is a lovely company who has provided many unique and special items for my home at very reasonable and realistic prices. Thank you too for the card enclosed offering me free delivery on my next order, who can ask for more. Many thanks again.

Linda October 2018

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Most impressive.

Just a quick note to let you know the rugs have already arrived. Amazingly efficient! Most impressive. Delighted with them. Thank you for all your help!

October 2018

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Thank you so much for your customer service.

I run a guest house and ordered the large copper heart for one of my rooms, I would like to say how absolutely stunning the large copper heart is, I received it today and it was definitely worth the wait..the pictures don't do it justice as to how beautiful it is, absolutely delighted and will be ordering from you again in fact i just have, i hope my guests love it as much as i do. I would also like to thank you so much for your customer service throughout the whole order process it was a delight to order from you and i certainly will be again in the future.

Val from Avalon Guest House, Inverness August 2018

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Customer service has been outstanding!

I certainly will not hesitate to use Cowshed again, your customer service has been outstanding!

Kind regards

Lynn August 2018

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It is very rare to find a company as pleasant.

Thank you so much for your kind and considerate help with my orders this morning, I really appreciated your patience, nothing was too much trouble it was a real pleasure talking to you. It is very rare to find a company as pleasant and willing to go that extra mile to see a customer happy and satisfied and you certainly went out of your way to do that. Thank you, I can’t wait to receive what I know will be another carefully packaged and beautifully wrapped order I will have no hesitation in recommending you and your company and your stylish and unique goods to my friends.

Many thanks,

A very happy customer, Linda July 2018

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Excellent customer service.

Thank you so much for your phone call and for being so helpful concerning the change of delivery date and address for my order.

Thank you again for your excellent customer service.

Gail 10/7/18

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Lovely product & exceptional service.

Just received this safe & sound. Lovely product & exceptional service. Thank you!! Xxx Sue 27.4.18

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Very impressed with your commitment to the customer.

Good Morning Lisa,

Just a short note to say the clock arrived safe and sound.

Many thanks for taking the time and trouble to photograph and describe the clock before dispatch. Very impressed with your commitment to the customer and a pleasure to see such levels of service in this day and age.

Very pleased with the clock which suits the kitchen very well.

Have a great weekend.

Kind regards,

Paul 16.4.18

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I am soooooo pleased with the rug.

Hi, Just want to say a big thank you for getting my order to me this week and I am soooooo pleased with the rug, it's so good quality, my mum will be really pleased with it as it's her birthday present. I will definitely be ordering several things from you for myself in the near future.

Thanks

Helen 12.4.18

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It's lovely and looks perfect.

Hi Lisa and Matthew,

Just to let you know the coffee table arrived this morning. It's lovely and looks perfect in my conservatory and perfect colour match in my neutral palette.

Thank you.Kind regards,

Sue March 2018

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Really delighted.

Hi Lisa,

Thanks so much. Really delighted with the lamp and thanks for all your help.

Bridget February 2018

Please feel free to visit our website and look at the pages and pages of additional, similar reviews that customers have felt compelled to tell us.

Rated 5 out of 5 stars

Great customer service

Great customer service, was a bit unsure about the item I selected first, but the team helped me to make the right choice. Great communication, fast delivery, will use them again.
Thank you

January 30, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Cowshed Interiors has been extremely helpful and efficient with the many items I have ordered over the last couple of years.nothing is too much trouble and I would highly recommend them.

January 29, 2018
Unprompted review
Rated 5 out of 5 stars

Cant rate highly enough - Amazing!

Cant rate highly enough - I have bought many fantastic items from Cowshed Interiors over the last 2 years. I have always found there product range very unique, and of course lovely. Amazing authentic quality with all my products which i have already received.
Top class customer service from the Cowshed team, everytime, especially when handling a return/replacement for me.
Will purchase many more products!
Keep up the good work! :-)

January 28, 2018
Unprompted review
Rated 5 out of 5 stars

Can't recommend this company enough

Can't recommend this company enough. The products speak for themselves and the customer service really is top notch - they go the extra mile to make sure you are happy. The website is really informative and easy to navigate. Love love love Cowshed Interiors ❤️

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

I bought just side table over the …

I bought just side table over the website, great website some lovely ideas. I spoke to the lady over the phone confirming when it would turn up and she was so friendly and helpful. It looks great

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

Top notch!

Couldn’t be happier with product or service - just bought 2 beaded chandeliers and am blown away by how lovely and well priced they are (having seen them elsewhere for nearly £100 more). Lisa and Matthew have offered a first class service and kept in touch throughout the process. Lisa has offered to source anything of interest on her travels... and could not be more helpful with advice.... and she’s got a great eye for beautiful things! You won’t experience a more personal service - it’s not the first time I’ve purchased products from them and it certainly won’t be the last.

January 26, 2018
Unprompted review
Rated 5 out of 5 stars

Great website

Great website. Good pictures. Great price. Ace delivery 📦 product as quoted and looked as good if not better in real life. Love it !

January 26, 2018
Unprompted review
Rated 5 out of 5 stars

Gorgeous, lovely rug.

Great customer service, lots of fabulous products. I love my rug..it's great quality and super soft. All arrived promptly and nicely packaged.

October 4, 2017
Unprompted review
Rated 5 out of 5 stars

Ssshhhh....my guilty pleasure !!!

I have had experience of probably the most impressive and exceptional customer service from Cowshed Interiors .

I wanted a cowhide for our recently completed project, and Lisa was amazing in sourcing the very best one for me. She communicated regularly, set photo's and only when she had checked and double checked that we were both happy we had found the right one, did she send it out.

I was not disappointed. My cowhide is like a member of our family. He lays proudly on our floor looking every bit the elegant, handsomely attractive thing that he is.

There is no way I would have ever had such incredible customer service from any other store or online site. I am extremely particular in my purchases. This was just a small example of how much Cowshed Interiors care.

I purchased one of the large wall clocks. Initially Lisa called letting me know it was out of stock. As soon as there was sign of it becoming available i was again contacted. It was delivered so quickly as soon as it was in stock and I was utterly impressed from the entire service from start to finish.

Cowshed Interiors are a first class company, with impeccable standards of products and services. They will even endeavour to source a product for customers. I love all the purchases I have made, however I wanted to keep my find of Cowshed Interiors my secret-is that very, very selfish?!!!!

September 26, 2017
Unprompted review
Rated 5 out of 5 stars

Superb service and gorgeous products

Superb service and gorgeous products. I have purchased numerous items, all of which I have been delighted with - excellent value with first class customer service. I highly recommend and shall continue to use them and recommend to all my friends - delivery was also super quick with my last order received within 24 hours.

September 23, 2017
Unprompted review
Cowshed Interiors logo

Reply from Cowshed Interiors

Many thanks for your kind review Lucy, we hope to be able to help with anything in the future, whether we have it in stock or we can source for you :: Cowshed Interiors

Rated 1 out of 5 stars

Dreadful service

Dreadful service, ordered item which was meant to be delivered 2 months later but then delayed another month and then delayed another two months. Eventually I cancelled the order and when I asked for £10 interest and hassle cost (yes only £10!), for an item costing £450, they didn't even bother to respond even though they had been sitting on my money for 3 months with no product delivered? Strongly recommend you avoid this company - no stock, no delivery, no manners eventually equals no customers.

July 28, 2017
Unprompted review
Cowshed Interiors logo

Reply from Cowshed Interiors

Superb customer service!

Just to say thank you!

Fab item and superb customer service!

Will definitely buy from your beautiful shop again.

Many thanks,

Jan - January 2018

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A high quality item as described.

We are so pleased with the perfect matching sheepskin which arrived promptly this morning and which is now installed in our home. A high quality item as described on your website.

We look forward to meeting you at the viewing showroom in the future for two similar sized grey curly sheepskins for Lloyd loom chairs.

I am so pleased to have been given your contact details and will recommend you to friends and family. Happy New Year

Mr and Mrs Simon C January 2018

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I will definitely recommend you to friends.

Just a quick note to let you know how pleased I am with the lamps which arrived this morning. They look perfect. A big thank you for all your time. It’s not usual to find someone so willing to go the extra mile to help. I will definitely recommend you to friends.

Best wishes

Anne December 2017

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What a lovely company you are to deal with.

I just wanted to drop a quick email to say how delighted I am with the canvas, and especially with your service. Service has been excellent by phone, and your delivery man took the packaging away for me, and I wanted to say what a lovely company you are to deal with. Its not often you hear the good things.

Have a lovely week.

Allison 28.11.17

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You are extremely helpful and we appreciate it.

Thanks Lisa, we love the reindeer rug, the colours are just right and complement the last reindeer we bought from you.

You are extremely helpful and we appreciate it.

Best regards

Ann - November 2017

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Wow!

Wow! I love my new lamps and shades! Thank you so much for helping me with the order and choice etc!

Caroline P Oct 2017

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Superb service and gorgeous products.

"Superb service and gorgeous products. I have purchased numerous items, all of which I have been delighted with - excellent value with first class customer service. I highly recommend and shall continue to use them and recommend to all my friends - delivery was also super quick with my last order received within 24 hours."

Lucy Sept 2017

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I'm in love with my purchase.

Just to let you that I just received my delivery and and it was on time and very and very organised and I'm in love with my purchase. Angel wings are simply stunning

Many thanks,

Hely Oct 2017

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I'm soooo happy with them!!

I recently purchased two table lamps with wicker shades, and just wanted to thank you for the prompt delivery …. Im soooo happy with them!! We recently had some building work done, and to complete the look in the finished room, I wanted matching lamps - and love the light a wicker shade throws out. After problems I encountered placing an order online, I spoke to a very helpful lady who enabled me to place the order ….. despite it being late in the afternoon and by the time we had finished it was well after 6pm - I hope she had the glass of wine she earned once home! Delivery was prompt and the lamps arrived two days later. As I said, I love them!!

I thought Id email as its always good to receive praise in these ‘quick to criticise’ times.

I look forward to shopping at Cowshed Interiors again and hopefully popping into the shop if in the area.

Many thanks,

Jayne August 2017

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It was packaged brilliantly.

Hi, i just wanted to say i received my delivery today, i only ordered it on Sunday. It is the most beautiful coral effect ornament, it was packaged brilliantly, i am so pleased thank you so much, now i have found you i look forward to ordering many more beautiful things, and telling everyone i know about you. yours

Deborah

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Absolutely fantastic.

"Received this clock today and I just wanted to say how pleased I am with it. It is absolutely fantastic, the photograph really doesn't do it justice. I love it!" -

Sharon S., Billingshurst

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I am very pleased.

"Just wanted to send a little email to let you know my order arrived, it was like Christmas in our house this morning. I am very pleased, the sheepskin rugs are even nicer than I had hoped for, they really are gorgeous, thank you for all your time and guidance with colours etc. Everything is great."

Gillian

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We've never had such personally responsive service.

"We've never had such personally responsive service. It says volumes for Cowshed as a company and we won't be hesitating to use you again or to recommend you to others!"

Gwen

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Your service has been amazing.

"Thanks so much for this, your service has been amazing!"

Sallie

Please feel free to visit our website and look at the pages and pages of additional, similar reviews that customers have felt compelled to tell us.

Rated 5 out of 5 stars

I purchased a light for hallway of a …

I purchased a light for hallway of a house.
The owner sourced the product for me and corresponded on numerous occasions.
It was then delivered to France in a matter of days.
What wonderful customer service.
An absolute delight to order from.

May 27, 2017
Unprompted review
Cowshed Interiors logo

Reply from Cowshed Interiors

Thank you for your kind and honest review June - we'd love to see a picture of the light if you get the chance, many thanks :: Cowshed Interiors

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