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Cox & Kings Reviews 1,195

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the well-organized holidays, highlighting the excellent itineraries and the overall smooth execution of their trips. The staff, particularly the tour guides, receive frequent commendations for their knowledge, helpfulness, and engaging personalities, often going above and beyond to enhance the travel experience. Reviewers also appreciate the quality of the accommodations, with many hotels described as excellent, comfortable, and well-located, contributing to a pleasant stay. However, some customers also noted issues with the service, including concerns about transport quality, with one reviewer experiencing an uncomfortable and underpowered minibus. There were also instances of dissatisfaction regarding communication, such as delayed ticket delivery and last-minute changes to itineraries, causing stress and undermining excitement for expensive holidays. A few people reported misunderstandings about group tours, finding themselves as the only participants, and encountering unhelpful local ground teams.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as amazing, incredible, and truly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Location

Clients share positive opinions on location, with many reviewers praising the comfortable and well-situated... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing significant stress and... See more

Quality

Reviewers mention positive feedback about quality, with many describing hotels, catering, and food as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 5 out of 5 stars

India - Golden Triangle & Shimla tour. Our first Cox&Kings experience was a brilliant introduction to India. The logistics were perfect and the tour manager/guide Prem was excellent. The tour started... See more

Company replied

Rated 5 out of 5 stars

A brilliantly put-together tour. It is very difficult to capture the contrasts of all the different parts of Chile in one trip but this did the job excellently. It is clear that over the years C&K... See more

Company replied

Rated 5 out of 5 stars

Thank you Cox & Kings for organising our dream safari trip to Kenya. It was perfect. Our safari guide, Joseph was brilliant. He was knowledgeable, informed, patient, funny and great company and nothi... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Quality Tour

Excellent Hotels
Tour Manager/ Guide knowledgeable and good communicator.
Made good recovery from problem of missed flight connection at Heathrow.
Tour up to high standard established over many year's useage.

October 18, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Renton,

Thank you for sharing your comments with us, following your recent trip to India.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Golden Triangle and Shimla

Just returned from a wonderful trip to India and would gladly recommend to others. Our guide for the 12 days was knowledgeable and organised leaving us to enjoy the many great experiences on the itinerary. All hotels were fab - no complaints from start to finish.

October 18, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Deane,

Thank you for sharing your feedback with us, following your recent trip to India.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Very well run tour

Very well run tour. Charming and well informed guides. Interesting mixture of modes of transport and hotels. Impressive building and monuments
Would recommend it highly

October 11, 2024
Unprompted review
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Reply from Cox & Kings

Dear Valerie Osborne,

Thank you for sharing your comments with us.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent Guide (Brem) made our tour of…

Excellent Guide (Brem) made our tour of Golden Triangle India outstanding.
Well organised. Great hotels. We were truly spoilt.

October 19, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Cooksey,

Thank you for sharing your feedback with us, following your recent trip to India.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

A great well organised trip to Peru

A great well organised trip to Peru. Lake Titicaca, Machu Pichu, seeing the Condors in flight, the Llama's and Vicunas roaming wild. It was spectacular.

The guides were informative without being stuffy, the hotels were all great and the Belmond train trip from Puno to Cuzco was amazing

October 1, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Collins,

Thank you for taking the time to share your your feedback following your trip to Peru.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

We had a wonderful trip to Peru

We had a wonderful trip to Peru. The holiday was quite complicated, but we were looked after at every turn. Cox and Kings gave a very good service from Booking to choosing the program and accommodation with good guides and the opportunity to enjoy the magnificent sites and scenery thank you

October 9, 2024
Unprompted review
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Reply from Cox & Kings

Dear Anne,

Thank you for taking the time to share your comments with us following your trip to Peru. I am glad you had such an enjoyable trip.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 3 out of 5 stars

Southern Caucasus tour

Just finished our tour of the Southern Caucasus and absolutely loved Georgia and Armenia but sadly didn’t have time in Azerbaijan. Arrived at our hotel at 7am after flight delay and nobody to pick us up at airport (disgraceful). Having waited nearly 2 hours for our guide we ended up getting a taxi. Tour guide said our tour starts at 9am but we all declined but agreed 11am
So with less than 2 hours sleep in 24 hours we were rushed around the sites for 10 hours even seeing (or not) in the dark. Next days tours didn’t happen as we were taken straight to Sheki then the next morning to the Georgian border so that was our Azerbaijan experience and all the guide did was get rid of us asap.
Flight times were really bad even without the delay.
Border crossing into Georgia wasn’t easy but loved the country and guide was lovely. Border crossing into Armenia was easy and again guide was lovely. Armenia was the icing on the cake with a wow factor around every corner, spectacular.
Flights home were a nightmare with not enough turn round time for our connecting flight which of course we missed and were put up in a hotel nearly a hours drive from airport, put in rooms with awful noise from somewhere all night so again no sleep.
Flight times need sorting and if you want to actually see anything of beautiful Baku you need more time.
Also you need to be quite fit for all the steps that you need to climb for the churches and monisteries you will visit. On a plus side I did lose weight 😊

October 12, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Firth,

I would like to apologise that any aspect of your holiday has fallen below expectations on this occasion and I want to assure you that feedback is very important to us at Cox & Kings as we do use this to ensure we are maintaining and improving the products and services that we offer now and in the future.

Please therefore be advised that I have initiated a full investigation and I will be able to provide you with a thorough response in due course.

If there is anything you would like to add in the meantime, please do not hesitate to contact us on clientrelations@coxandkings.co.uk.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Our grand tour of South America

My wife and I enjoyed the Grand tour of South America. All tour guides were excellent, helpful, pleasant, spoke fluently except one tour guide in Peru. The hotel accommodation in all places were excellent (except one). The Andean Explorer train journey was indeed an experience.
The hotel Inca Utama could be avoided, was not up to the standard expected, instead travel further and stay in La Paz would have been much better. City tour in Buenos Aires was too short, a full day city tour is more preferred. The optional tour in Buenos Aires was not worth the price paid.
Nevertheless, it was a fantastic tour, everything worked perfectly, and the quality of the tour was outstanding. We had booked directly with Cox & Kings and the booking was pretty straight forward. and provided follow up information on time. All in all, the trip was a good experience for us as this is the first time us joining a group tour and we enjoyed the trip very much.

October 2, 2024
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for taking the time to share your your feedback following your trip to South America.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Imperial cities of Morocco

This was the first group tour holiday that I have taken and I was apprehensive as I was travelling on my own.
Everyone was very friendly and we were taken care of the whole time. Our guide, driver and helper were excellent.
I saw so many things and visited so many places that I would not otherwise have seen. Each day brought wonderful experiences.

Some points of consideration
The full day in Fes was very strenuous. Some members of the group found it too tiring.
Some days were very long and we would have liked to arrive at the hotels in time for a rest and perhaps enjoy a swim or drink in the bar before dinner.
The hotel in Erfoud was very nice but there was an issue with the food being covered with flies at both dinner and breakfast. We could not chance eating it. There was no attempt by the hotel to deal with the problem.
The visit to the Atlas studios in Ouazazarte was not appropriate for the demographic of our group. We were not at all interested in or had watched the films that were shot there. It was hot and no one enjoyed it.
Please consider reviewing your advice on tipping. As a group we had much discussion on this matter and we thought it was far too much ie with a group of 18 we would be paying out a total of around £4000!! We chose to give an anonymous tip that we each thought appropriate.
It is very easy just to write negative things in a review. It was a holiday full of happy memories, brilliantly organised and it has given me the confidence to travel again on my own.

October 4, 2024
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for taking the time to share your comments with us following your trip to Morocco.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

An outstanding and unforgettable journey across Southern Peru

This journey across southern Peru where the Inca Empire has left its indelible cultural identity and traditions, blended with the magnificent Spanish colonial architecture of the conquistadores, was simply outstanding. To experience the grandeur and breathtaking beauty of the Andes, Colca Canyon, the Sacred Valley, Machu Picchu, and cities like Arequipa and Cuzco, is to be transported into a timeless and awe inspiring landscape. All the hotels were first class, the local guides knowledgeable and friendly, and our tour director, Francisco, the most lovely and helpful man imaginable. I absolutely loved this holiday. It was my first with Cox & Kings but unlikely to be the last.

October 17, 2024
Unprompted review
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Reply from Cox & Kings

Dear Dr Reeves,

Thank you for sharing your feedback with us, following your recent trip to Peru.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback .

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

South America Tour

We used these guys for a tour of Argentina, Iguazu falls and Brazil. Let's just say you get what you pay for, the quality of the hotels, guides, transport and the itineraries are excellent. Point to note, we did have an issue with our hotel room in Brazil, but it was all sorted really quickly, so no gripes there. We have used them in the past and we will use them in the future.

September 30, 2024
Unprompted review
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Reply from Cox & Kings

Dear Jason,

Thank you for sharing your feedback with us, following your recent trip to South America with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Exceeded my expectations and nothing was too much trouble

I recently booked a tour to South America and was looking for a flight upgrade to Premium Economy. David went out of his way to look at options and found me an upgrade to Business flying out and Premium returning, for about the price I had hoped to pay just for Premium. As I wouldn't be flying with the main tour, David also arranged an additional day in the first hotel.

Throughout all our discussions, nothing was too much trouble and the whole process was painless.

July 27, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Armitage,

Thank you for taking the time to share your comments with us following your recent booking. I am glad you had such a positive booking experience.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Stress free rebooking

Following cancellation of original tour due to no bookings apart from my wife & I have been able to rebook for same tour a year ahead. Reservation staff, particularly Lily Brough very helpful in meeting our requests and arranging extension & flight upgrade.

September 16, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Butt,

Thank you for taking the time to share your comments with us following the need to re book. I am glad you had such a smooth process in rearranging the holiday.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Well organised - and a great experience

Well organised, with easy travel arrangements and good quality accommodation. Food was plentiful - perhaps too much at times!
Very friendly fellow travellers so singletons were comfortable
Well informed and helpful Tour leader who took any (minor) problems in his stride. He took pains to talk not only about the history of the country and the sites but also the social and economic side of Uzbekistan.
We saw a huge amount on the tour, and not just beautiful historical monuments - but it was quite full on!

September 6, 2024
Unprompted review
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Reply from Cox & Kings

Dear Miss Massey,

Thank you for taking the time to share your comments with us following your trip to Uzbekistan. I am glad you had such an enjoyable trip.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Simply the best way to see South Africa…

Simply the best way to see South Africa in a short time . Absolutely stunning safari , hotels and food with an amazing local tour manager and driver .

October 3, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Murphy,

Thank you for sharing your feedback with us, following your recent trip to South Africa.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff.

I do hope that we can assist you with your future travel plans.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Serifos, Syros and Tinos

All the arrangements made for us worked well on our three Greek islands tour.

September 12, 2024
Unprompted review
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Reply from Cox & Kings

Dear David,

Thank you for sharing your feedback with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Very happy with the booking process

Very happy with the booking process, easy, straightforward and agent was helpful.
Later after booking I noticed the price of my holiday had been reduced and contacted my agent David Landinez who then went above and beyond to obtain the reduction for me, making my day. What more can you ask for 😀

September 13, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Eyre,

Thank you for taking the time to share your comments with us following your recent booking. I am glad that you had such a positive booking experience with David.

We would like to thank you for choosing Cox & Kings on this occasion.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Just returned today from a 2 week first…

Just returned today from a 2 week first trip to South Africa. Our tour manager, Janice David’s excelled in every way. Nothing was too much trouble. Equally our driver for the tour, Quintin was highly skilful and very accommodating. Staying at the Homestead at Kariega Game reserve was a particular highlight and a special treat. The whole trip did not disappoint and our fellow travellers were great company. Two thoughts for future trips: The cruise aboard the John Benn was a waste of time especially given we had a wonderful trip, the same day to Featherbed. The Cape Town Hollow Hotel did not live up to 4 star expectations. A Hotel at the V&A Waterfront would be more suitable Overall a really great holiday

October 3, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Thompson,

Thank you for taking the time to share your feedback with us following your recent trip to South Africa.

Your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

China the grand tour

Our trip to China was not just a holiday but an adventure. The tour manager/guide Hawk was excellent caring and candid. We visited places that very few people ever see. The hotels were excellent. We now regard China as we saw it with our own eyes.

September 5, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Goodmaker,

Thank you for taking the time to share your comments with us following your recent trip to China.

Your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

I would like to thank you for travelling with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Porto and Lisbon - Couldn’t have been better

Fantastically well organised programme brought together by a wonderful team

September 6, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Williams,

Thank you for taking the time to share your comments with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Client Relations Team Cox & Kings - UK & Ireland

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